All articles

  1. 07_02_05_17

  2. 07_02_06_01

  3. 07_02_06_02

  4. 07_02_06_03

  5. 07_02_06_04

  6. 07_02_06_05

  7. 07_02_06_06

  8. 07_02_07

  9. 2 for 1 Coupon Deals (BOGO) - Video

  10. 3rd Party Online Ordering Integration

  11. 5 Tips for Working With Tickets

  12. 7.3.0

  13. A List of New Customers

  14. Activate A Driver

  15. Active Employee List

  16. Add A Inventory Ingredient Recipe

  17. Add A Mailing Address

  18. Add A New Customer

  19. Add A New House Account

  20. Add A Tip To An Order Via The Tender Process

  21. Add A Tip via Driver Close - New & Improved v.7.7.0

  22. Add A Tip Via Driver Close Process

  23. Add A Tip via Server Details Screen

  24. Add A Tip Via The Order Screen

  25. Add An Alternate Address

  26. Add An Alternate Phone Number

  27. Add An Alternate User

  28. Add An Ingredient

  29. Add Inventory Ingredients - Video

  30. Add Notes To A Customer Profile

  31. Add Or Remove A Topping From An Item

  32. Add Or Remove An Item From An Open Order

  33. Add Requirements Expiration To Active Employee Report

  34. Add/Remove Ticket Messages on An Item Or Order

  35. Adding a Requirement to an Item

  36. Adding An Employee

  37. Adjust A Customer's Loyalty Points

  38. Administrative Password Privileges

  39. Allow / Prevent Customers Using Checks

  40. Alternate Address

  41. Alternate Pricing

  42. Apply A Coupon Multiple Times

  43. Apply A Coupon Via Coupon Code

  44. Apply A Discount

  45. Apply A Smart Coupon

  46. Applying Offers To Customers

  47. Assign A Bank To A Driver

  48. Assign A Bank To A Server

  49. Assign An Order To A Driver

  50. Assign Cash: Assign A Register / Drawer

  51. Associate An Ingredient To A Menu Item

  52. Authorize Customer To Use Checks

  53. Auto Clockout vs Auto Logout

  54. Auto Gratuity Tips

  55. Auto Select On Customer Lookup

  56. Availability

  57. Bank Deposit Report

  58. Bar Tabs

  59. Basic Buttons

  60. Break/Lunch Configuration

  61. Building Your Menu

  62. Calculating Labor % on Gross Sales vs Net Sales

  63. Capturing Customer Signature on Credit Cards

  64. Cash Management Configuration

  65. Cash Management Overview

  66. Cash Management Setup - Video

  67. Cashier 101 Course

  68. Category Pricing Setup - Video

  69. Central Menu Management (CMM) - Video

  70. Change An Employee's Login ID

  71. Changing A Delivery Fee

  72. Changing A Tax Rate - Video

  73. Changing The Driver Fee And Method

  74. Changing Your Default Order Type

  75. Changing Your Default Screen

  76. Charge An Order To A Customer Account

  77. Clocking Out An Employee

  78. Close a Driver's Shift (with video)

  79. Close Register (version 7.6.x and earlier)

  80. Close Register: Improved in v.7.7.0 (with Video)

  81. Close Server Shift

  82. Closing Tickets at End of Day

  83. Combining Tickets

  84. Communications

  85. Configure Router

  86. Configure System To Use SalesBuilder (External Loyalty)

  87. Configuring ADP Payroll Export

  88. Configuring Schedule Overview

  89. Configuring Your System's Email

  90. Control the Sort Order of Items on Your Tickets

  91. Coupon Basics - Video

  92. Coupon Codes - Video

  93. Coupons 101

  94. Create A Cash Drawer

  95. Create A Deferred Order

  96. Create A Delivery Order

  97. Create A Dine In Order

  98. Create An Order To Go

  99. Create Labor Schedule - Daily

  100. Create Labor Schedule - Weekly

  101. Create Purchase Order

  102. Creating A Coupon

  103. Creating A Job Requirement

  104. Creating A Menu - Advanced - Video

  105. Creating A Menu Tab

  106. Creating a New Requirement

  107. Creating Messages

  108. Creating Print Settings

  109. Creating Tax Structures - Video

  110. Credit Batch - WorldPay Element / EMV

  111. Credit Card Batching - Video

  112. Credit Cards - Batch

  113. Credit Configuration

  114. Credit Configuration - Worldpay | Element EMV

  115. Credit Setup - Video

  116. Current Release

  117. Customer Account Statements

  118. Customer Account Summary Report

  119. Customer Advanced Search

  120. Customer Credit Detail Report

  121. Customer Credits Summary Report

  122. Customer Details Overview

  123. Customer Display

  124. Customer Group Summary Report

  125. Customer Last Order Recall - Reorder Prior Order

  126. Customer Loyalty - Internal Loyalty Points Configuration

  127. Customer Notes

  128. Customer On Screen Signature

  129. Customer Order History - List of All Orders

  130. Customer Overview

  131. Customer Profile Overview

  132. Customer Screen Overview

  133. Customer Setup - Video

  134. Customer Setup Overview

  135. Customer Star Ratings

  136. Customer Trend Report

  137. Customize your Store Summary

  138. Customizing Your Manager Screen

  139. DayPart Hours

  140. Declare Tips At Clock Off

  141. Declined Deferred Credit Card Orders

  142. Deferred Details Report

  143. Deferred Item Sales Report

  144. Define Customer Groups

  145. Define Required Fields For Customer Profile

  146. Delete A Message

  147. Delivery Driver Fees - Video

  148. Delivery Fee Setup - Video

  149. Delivery Fees Using Google Maps

  150. Delivery Performance Report

  151. Delivery Setup - Video

  152. Deposit

  153. Designing Your Room/Tables - Video

  154. Did You Find The Answer?

  155. Disable Popups Requiring Customer Info

  156. Dr!ve App Frequently Asked Questions

  157. Dr!ve Overview

  158. Driver 101 Course

  159. Driver Payroll Report

  160. Driver Return & Pay

  161. Driver Status Overview

  162. Driver Status Overview - New & Improved v. 7.7.0

  163. Driver Ticket Report

  164. Drop Server Cash

  165. Edit A Customer Profile

  166. Edit A Message

  167. Edit A Requirement Selection

  168. Edit Driver Mileage

  169. Edit Driver Mileage On Payroll Details Report

  170. Edit Employee Timeclock Record

  171. Email A Customer Receipt

  172. Email Receipt And Order Confirmations

  173. Email to Employees

  174. Employee Job Type Setup - Video

  175. Employee Requirements

  176. Employee Schedule Report

  177. Employee Timeclock Setup - Video

  178. End Of Day Checklist

  179. End of Day Checklist

  180. End Of Day Deposit Alerts

  181. Excluding A Job Type from Labor % and Productivity

  182. Finish & Tender Configurations

  183. Fractions Setup - Video

  184. Free Delivery Coupons - Video

  185. Full Review

  186. General Printer Setup

  187. Gift Card Configuration

  188. Gift Certificates Report

  189. Happy Hour Coupons - Video

  190. Hardware Requirements

  191. Hardware Setup

  192. Hotel / Lodging Customers

  193. How Do I Edit A Deposit?

  194. How Many New Customers Have Returned?

  195. How To Clock In

  196. How To Clock Out

  197. How To Create A Job Type

  198. How To Create Custom Tender Types

  199. How To Drop A Driver's Money

  200. How To Merge Customer Accounts

  201. How To Pair Your Dejavoo Device For Mercury - Video

  202. How To Request Time Off

  203. How To Take A Break

  204. How To Take A Lunch

  205. I don't have enough cash to pay out tips!

  206. Import Your Drivers

  207. In House Orders - Bar

  208. In House Orders - Dine In

  209. In House Orders - Drive Thru

  210. In House Orders - Table

  211. In House Orders - To Go

  212. Inclusions Setup

  213. Income Summary Report

  214. Ingredient Tracking Report

  215. Ingredient Usage by Order Type

  216. Ingredient Usage by Topping Count

  217. Ingredients Overview

  218. Installing A Cash Drawer - Video

  219. Installing A Printer - Video

  220. Installing All-in-One POS Terminal - Video

  221. Installing CallerID

  222. Installing CallerID - Video

  223. Installing POS Terminal - Video

  224. Installing Your Network Router

  225. Installing Your Router- Video

  226. Installing Your Switch

  227. Installing Your Switch - Video

  228. Inventory Adjustments

  229. Inventory Adjustments Report

  230. Inventory Category Target Usage Report

  231. Inventory Ideal Usage Report

  232. Inventory Ingredient Recipe - Video

  233. Inventory Item Ingredient Setup - Video

  234. Inventory On Hand Report

  235. Inventory Purchases Report

  236. Inventory Set Up Workbook

  237. Inventory Warning Report

  238. Inventory Worksheet

  239. Item / Category Printing Setup

  240. Item Descriptions

  241. Item Forecast Report

  242. Item Ingredients Report

  243. Item Pricing

  244. Item Printing - Video

  245. Item Sales By Interval Report

  246. Item Sales Report

  247. Item Search Button - Video

  248. Job & Payroll

  249. KPS (Kitchen Production System) Operations

  250. KPS Category / Item Setup

  251. KPS Configuration

  252. Labor Forecast And Budget - Video

  253. Labor Sales Report

  254. Labor Schedule - Video

  255. Labor Schedule Report

  256. Late Deliveries Report

  257. Link A House Account To A Customer

  258. List of Customer E-mail Addresses

  259. List Of Customers Who Have Ordered Online

  260. Log Into Dr!ve App

  261. Log Off From On The Clock Report

  262. Make A Customer Tax Exempt

  263. Make A Payment On A Customer Account

  264. Make An Offer A Smart Coupon

  265. Make Signatures On Credit Cards NOT Required

  266. Manage Overtime Settings

  267. Manage Ticket Numbers

  268. Manager 101 Course

  269. Manager Home Page - Video

  270. Managing Sales Forecast and Labor Budget

  271. Managing Time Off Requests

  272. Managing Your Menu

  273. Manually Charge A Customer Account

  274. Manually Credit A Customer Account

  275. Manually Enter A Time Off Request

  276. Map Daily Deliveries and Daily New Customers

  277. Mapping Customer Data using Google Maps

  278. Marketing Search - Video

  279. Marketing To Lazy Customers - Video

  280. Marketing To New Customers - Video

  281. Marketing With Today's Deliveries - Video

  282. Meal Deal Coupons - Video

  283. Menu Function Buttons

  284. Menu Item Performance Report

  285. Menu Layout - Basics - Video

  286. Menu Link Buttons

  287. Menu Screen Overview

  288. Message Setup - Video

  289. Misc. Charge

  290. Modifiers - Thr!ve Online

  291. Modify A Tender Type On A Delivery Order - Video

  292. Modifying A Delivery Order

  293. Modifying Deferred Orders

  294. Moving from FireFly to Thr!ve

  295. Multiple Buttons

  296. Multiple Credit Card Slips / Transactions for One Order

  297. Multiple Pricing

  298. My Register is Short - Why?

  299. Non-Tax Sale

  300. On The Clock Report

  301. Open Bar Orders Not Appearing On Bar Table Layout

  302. Open Drawer

  303. Open Drawer Report

  304. Order A Fractional Pizza

  305. Order Screen Overview

  306. Order Type By Interval Report

  307. Order Type Setup - Video

  308. Other Printing Options

  309. Out of Stock Inventory with Video

  310. Over / Short Report

  311. Overview

  312. Paid In / Paid Out Configuration

  313. Paid In/Out Report

  314. Paid-in / Out

  315. Pay An Order With Evenly Split Tenders

  316. Pay An Order With Multiple Tender

  317. Pay Tips

  318. Paying with an EMV device

  319. Payroll Details Report

  320. Payroll Report

  321. Phone Calls Report

  322. Phone Orders - Common Setup

  323. Phone Orders - Delivery

  324. Phone Orders - Delivery Area (Google Maps)

  325. Phone Orders - Eat-In

  326. Phone Orders - Pick Up

  327. Phone Orders - Street Databases

  328. Physical And Adjust Inventory - Video

  329. Physical Inventory

  330. Physical Inventory Worksheet

  331. PO And Receive Inventory - Video

  332. Pre-Paying for A Pick Up Order - Video

  333. Preventing Chargebacks - Decline on AVS / CVV mismatch

  334. Pricing for Modifiers/Toppings

  335. Print a Receipt Only When A Customer Asks for One

  336. Printer Settings

  337. Printer Station Configuration

  338. Printer Ticket Configuration

  339. Printer Ticket Setup - Video

  340. Printing Inventory Weights

  341. Printing Promo Messages

  342. Problems Opening Exported Reports in Excel 2013

  343. Production Requisitions Report

  344. Production Time Report

  345. Promise Time Displays No Current Shift

  346. Promise Times

  347. Promo Messages - Video

  348. Quickbooks Integration

  349. Reading Your Messages

  350. Receiving Purchases

  351. Reconcile

  352. Register A Driver

  353. Register A Finger Print

  354. Register Drop

  355. Registers and Cash

  356. Registers Report

  357. Reopen A Closed Ticket

  358. Reorder (duplicate) An Item

  359. Replacing An Ethernet Printer - Video

  360. Reprint a Prior Driver's Shift Close

  361. Reprint Ticket

  362. Reprints

  363. Require Drivers To Make Cash Drops

  364. Require Void Reasons

  365. Requirement Expiration Alerts

  366. Requirements Setup - Video

  367. Reserve A Table

  368. Restrooms

  369. Retail Bar Code Scanning / Item Search

  370. Return A Driver

  371. Salary Cost Distribution - Video

  372. Sales By Day Part Report

  373. Scheduled Vs Actual Report

  374. Security Settings - Video

  375. Security Settings Configuration

  376. Sell A Gift Card

  377. Sending An Instant Message

  378. Sending Messages To Employees

  379. Server 101 Course

  380. Server Details

  381. Server Item Sales Report

  382. Server Performance Report

  383. Server Settle & Close - Video

  384. Server Status Overview

  385. Server Ticket Report

  386. Set A Coupon To Auto Apply

  387. Set Promise Time for an Individual Order

  388. Setting Driver Road Wages

  389. Setting Up A Printer - Video

  390. Setting Up Categories

  391. Setting Up Departments

  392. Setting Up Fractions

  393. Setting Up Item Based Topping - Video

  394. Setting Up Items

  395. Setting Up Menu Items - Video

  396. Setting Up Pricing - Basic, Item Based

  397. Setting Up Your Thr!ve POS System For Online Ordering

  398. Settle A Ticket Via The Orders Screen

  399. Settle A Ticket Via The Table Screen

  400. Setup Menu Categories - Video

  401. Setup Menu Departments & Sizes - Video

  402. Setup Over / Short Reasons

  403. Size and Style Buttons

  404. Smart Coupons

  405. Special Price Detail Report

  406. Special Price Summary Report

  407. Split Tickets

  408. Station Device Overview

  409. Station Setup - Video

  410. Station Setup Overview

  411. Stop Forgotten Items with a Driver Alert

  412. Store Hours

  413. Store Setup - Video

  414. Store Setup Overview

  415. Store Summary Report - Understanding Cash Management

  416. Store Summary Report - Video

  417. Store Summary Report Overview

  418. Subtotal Tickets

  419. Suggestions - Thr!ve Online

  420. Support Online: Log into our support site to submit & monitor cases

  421. Supported Credit and Gift Processors

  422. System And Security

  423. Table Design: Add / Edit A Room

  424. Table Design: Add / Edit Tables, Walls, Items

  425. Table Layout Screen Overview

  426. Table Service Status and Alerts

  427. Tax Collected is not my tax rate x my total sales

  428. Tax Structure Configuration

  429. Tax Summary Report

  430. Tender Buttons

  431. Tender Configuration

  432. Tender Type Setup - Video

  433. The Big Red X

  434. The Dispatch Screen Overview

  435. Thr!ve Academy Overview

  436. Thr!ve Basic Setup

  437. Thr!ve For Beginners

  438. Thr!ve Quick Start Guide

  439. Thr!ve T2 Android Tablet

  440. Ticket Details Report

  441. Timeclock and Payroll Overview

  442. Tips for Quantity, Ordering the same item many times

  443. Topping Based Pricing

  444. Track Driver Mileage Using Ask Driver

  445. Track Driver Mileage Using Google

  446. Tracking your Catering Sales

  447. Training Mode

  448. Transfer

  449. Transfer A Ticket Via Orders Screen

  450. Transfer A Ticket Via Table Screen

  451. Transfers Report

  452. Trend Report

  453. Troubleshooting - I Can't Clock Out My Employee

  454. Troubleshooting - Pay Later Button

  455. Troubleshooting - Why Can't I Clock In?

  456. Unassign A Delivery Order From A Driver

  457. Update Your POS System

  458. User Defined Fields

  459. Using the External SalesBuilder Loyalty Program (v 7.7.0 and lower)

  460. Using the External SalesBuilder Loyalty Program (v 7.8 and higher)

  461. Using The Internal Loyalty Program

  462. Using the Item Countdown Feature

  463. Verify Customer Age

  464. Version 7.4.x

  465. Version 7.5.x

  466. Version 7.6.x

  467. Version 7.7.x

  468. Version 8.0 - Limited Release

  469. View Your Schedule

  470. View Your Time Records

  471. Void An Item On An Order Paid With Cash

  472. Void An Item On An Order Paid With Credit

  473. Void An Order Paid With Cash

  474. Void An Order Paid With Credit

  475. Void Details Report

  476. Voiding An Item On A Saved Ticket

  477. Voiding orders - Video

  478. Waste

  479. When Employee Tips Don't Make Minimum Wage - Tip Shortfalls

  480. Why Did My Employee Not Get Paid?

  481. Why Do Fees Show With No Order Type?

  482. Wireless Setup - Video

  483. XML Export - Video

Feedback and Knowledge Base