Declined Deferred Credit Card Orders
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If the card declines when it goes live, you'll be notified with a message on the ticket (both on screen and printed). This is your signal to contact the customer and obtain another type of payment.
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If you miss this message, you'll also be alerted when the delivery order is assigned to a driver:
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To change the tender type to a new credit card, recall the order. Press Finish to get to the tender screen.
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You'll see the declined credit card appears on this screen. Click on the red X to remove this payment from the ticket.
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Be sure that you click the blue "Void" button to remove the declined payment from the ticket.
Then you can go ahead and enter a new form of payment. Select Pay to finish the order.
If you forget to remove the declined card, you may see this message:
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Be sure to follow the instructions above and remove the declined payment first!