Reopen A Closed Ticket
![Image: https://thrivepos.uservoice.com/assets/85285398/1.png](https://thrivepos.uservoice.com/assets/85285398/1.png)
Locate the order you wish to open, click on the ticket amount.
![Image: https://thrivepos.uservoice.com/assets/85285695/2.png](https://thrivepos.uservoice.com/assets/85285695/2.png)
The full review screen will appear. Click on the "Reopen" button.
![Image: https://thrivepos.uservoice.com/assets/102105936/Full_Review_Screen_Reopen_Button.png](https://thrivepos.uservoice.com/assets/102105936/Full_Review_Screen_Reopen_Button.png)
A warning will appear, advising you that if the ticket is reopened, it will no longer be settled, and the tendered amount will be voided. Click "Yes".
![Image: https://thrivepos.uservoice.com/assets/85285992/4.png](https://thrivepos.uservoice.com/assets/85285992/4.png)
The ticket will load in the menu screen and will be considered open.
The "Reopen History" button will log details of any time a ticket is reopened.
NOTE: If you reopen a prior day's ticket to modify it in some way, any sales # changes will be reflected on THAT prior day's reports. However, a tender refund and/or new tender amount will affect TODAY's cash management totals.