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Void An Item On An Order Paid With Cash

There may be some cases where a customer will place an order, pay for the order, and for any given reason a item will need to be voided and a refund will need to be issued for an item on the order. To void an item on a paid order navigate to the orders screen.

Locate the ticket you wish to perform a void/refund on by doing a search.

Click on the ticket # to go to the ticket in the menu screen.

Once the ticket is loaded in the menu screen, select the item you wish to void so that it will highlight > Click "Void"

Tip:  Voiding is a secure function. If the cashier does not have the proper security to void, a manager override is required.

A window will appear asking if the item was already made or unmade (for inventory purposes)  and the reason for the void (for reporting purposes).  Once you have given a reason click "Void Item."

The ticket will update with the new total and a line through the voided item.

Click "Finish" The tender screen will appear showing the new amount of the ticket, how much was tendered, and how much should be refunded.

Click on the green  "Cash" button at the top of the screen that displays the amount tendered.

A window will appear letting you know how much money will be voided against the ticket and if you want to proceed. Click "Yes".

Click the "Pay" button. The screen will refresh and a popup will advise you to refund the customer their money.

If you go back to the orders screen and search for your ticket you will see the new total of the ticket displayed.

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