Void An Item On An Order Paid With Credit

There may be some cases where a customer will place an order, pay for the order, and for any given reason a item will need to be voided and a refund will need to be issued for an item on the order. To void an item on a paid order navigate to the orders screen.

Locate the ticket you wish to perform a void/refund on by doing a search.

Click on the ticket # to recall the ticket in the menu screen.

Once the ticket is loaded in the menu screen, select the item you wish to void so that it will highlight > Click "Void"

Tip:  Voiding items is a secure function. If the cashier does not have the proper security level to void an item, a manager override will appear. 

A window will appear asking if the item was already made or unmade (for inventory purposes) and the reason as to why you're voiding (for reporting purposes). Once you have given a reason click "Void Item."

The ticket will update with the new total and a line through the voided item.

Click "Finish" The tender screen will appear showing the new amount of the ticket, how much was tendered, what type of tender was used, and how much should be refunded.

The green button at the top will show what tender was used. (In this case a Visa card) Click on the green "Visa" button at the top of the screen that displays the amount tendered.

A window will appear letting you know how much money will be voided against the ticket, how much will be refunded to the card, and if you want to proceed. Click "Yes".

Click the "Pay" button. The screen will refresh and the amount to be refunded will be credited to the customer's credit card. If you go back to the orders screen and search for your ticket you will see the new total of the ticket displayed.

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