Email Receipt And Order Confirmations
To activate this feature, navigate to Manager Home > Configuration > Customers > Customer Setup.
Send Order Confirmation Options:
You can set what type of email you want to send to the customer.
- Receipt At Order: This will send the customer an order confirmation receipt when the order is placed.
- Summary At Dispatch: If
the order is a delivery order, this setting will send the customer a
emailed notification once the order is out for delivery.
- Both: This will send the customer both a receipt and a summary of the order.
- None: Will not send an email at all.
E-mail Configuration:
E-mail Sent From Name: Enter the name of your restaurant. As of version 7.7.0 All e-mails will be sent from the central Thr!ve sever, with an address of the name you enter here - "no-reply@thrivepos.com" If you don't enter a name here, it will use your store name. If you are on an ealier version, you'll need to set up your e-mail account. Learn How.
E-mail Receipt Message: Type in a promotional message for the bottom of your e-mail. NOTE: All e-mails will also include "Thank you for ordering from <Location Name>" so use this area to promote your website, loyalty program, online ordering, ask for reviews, or just share your slogan.
Be sure to always save your changes.
E-Mail Confirmation in the POS
When an order is placed with a customer record attached, if this feature is activated, an e-mail will automatically be sent if the customer e-mail is present. If not,
you'll be prompted at the end of the order to enter the e-mail. Saving the e-mail here will add it to that customer's record for future use.
Here is a sample of what the order confirmation e-mail looks like. The subject line is "Order Confirmation from <Location Name>"
NOTE: Prior to version 7.7.0, the e-mail format is text only.
Dispatch Confirmation in the POS
If the option to confirm at dispatch is activated, any customer with an e-mail will automatically get a dispatch confirmation when their order is assigned.Here is a sample of what that e-mail looks like. The subject line is "Your Delivery from <Location Name> Is on its way!"
Got questions you can't find the answer to here? Let us know so we can improve the help system!