Skip to content

Add A Tip Via Driver Close Process

There are various ways a tip can be added to a ticket. Directly on the order during the order process, through the orders screen or through the delivery process. This article covers how to add a tip for delivery. The tip can easily be added by navigating to the Dispatch Screen.

Select the driver who has been assigned the order and click on  "Driver Status"

Select "Settle Orders / Adjust Tips"

On the left, you'll see all the tickets assigned to that driver. There are two types of tickets that can be listed on a driver's status. Settled and Unsettled tickets.

Adding Tips To Unsettled Tickets:
Click on the ticket you wish to add a tip to. All tickets must be settled before tips can be added. Tickets are usually settled in advance, before dispatch, To learn more about settling tickets you can read the How To Close A Driver's Shift article.

Adding Tips to Settled Tickets:
If the ticket is already settled; simply click on the ticket you wish to add the tip to > click on the tip box > enter in the amount you wish to add > click "Update Tips".

Deleting or Correcting a Tip:
If a mistake was made on a tip you can simply repeat the process above and enter in the correct tip amount or enter in $0.00 > Click on "Update Tips" and it will be corrected.

Tip: If you need to re-tender the entire ticket you can click on "Undo Settle" button and it will reduce the balance back to $0.00 and you can re-enter the correct amount for the ticket and tip.  However, if this ticket was paid by credit card it will reverse the credit authorization. Do not do this on a credit ticket unless you plan to tender to a different tender type.

Got questions you can't find the answer to here? Let us know so we can improve the help system!   

Feedback and Knowledge Base