Combining Tickets
Recall the first (main) ticket that you will be keeping.
From Options, select Combine Ticket
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You'll see a list of open tickets for today. The tickets listed are the same order group (i.e. all phone orders or all in-house orders). You can also search for a ticket # or table # to find any open or settled ticket that can be combined.
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Select the ticket and press Combine.
Alternatively, you can view the table screen and select a table with an open or settled order. You'll be prompted with an option to combine the tickets.
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Here are some things to know about the combined ticket:
- All items, messages, offers will be added to the original ticket.
- The # of people, table #, etc. will be retained by the original ticket.
- If only one ticket has a customer associated with it, that customer will be retained. If not (or if both do), the customer information of the original ticket will be retained.
- If the combined ticket has a credit card authorization, that will be added to the original ticket.
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If you look at Full Review for your original ticket, you'll see which ticket(s) were combined into it.
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Combining tickets is a secure function, you can control this in Configuration > Security - Combine Tickets.
The Combine Ticket feature was added to Thr!ve in version 7.5.0