Combining Tickets
Recall the first (main) ticket that you will be keeping.
From Options, select Combine Ticket
![Image: https://thrivepos.uservoice.com/assets/106196178/Options_Combine_Ticket.png](https://thrivepos.uservoice.com/assets/106196178/Options_Combine_Ticket.png)
You'll see a list of open tickets for today. The tickets listed are the same order group (i.e. all phone orders or all in-house orders). You can also search for a ticket # or table # to find any open or settled ticket that can be combined.
![Image: https://thrivepos.uservoice.com/assets/106196184/Combine_Ticket_List.png](https://thrivepos.uservoice.com/assets/106196184/Combine_Ticket_List.png)
Select the ticket and press Combine.
Alternatively, you can view the table screen and select a table with an open or settled order. You'll be prompted with an option to combine the tickets.
![Image: https://thrivepos.uservoice.com/assets/106196214/Combine_Prompt_Table.png](https://thrivepos.uservoice.com/assets/106196214/Combine_Prompt_Table.png)
Here are some things to know about the combined ticket:
- All items, messages, offers will be added to the original ticket.
- The # of people, table #, etc. will be retained by the original ticket.
- If only one ticket has a customer associated with it, that customer will be retained. If not (or if both do), the customer information of the original ticket will be retained.
- If the combined ticket has a credit card authorization, that will be added to the original ticket.
![Image: https://thrivepos.uservoice.com/assets/106196229/Full_Review_Combined_Info.png](https://thrivepos.uservoice.com/assets/106196229/Full_Review_Combined_Info.png)
If you look at Full Review for your original ticket, you'll see which ticket(s) were combined into it.
![](https://thrivepos.uservoice.com/assets/106196250/Full_Review_Combined_2.png)
Combining tickets is a secure function, you can control this in Configuration > Security - Combine Tickets.
The Combine Ticket feature was added to Thr!ve in version 7.5.0