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Void An Order Paid With Cash

There may be some cases where a customer will place an order, pay for the order, and for any given reason the entire order will need to be voided and a refund will need to be issued. To void an order navigate to the orders screen.

Locate the ticket you wish to perform a void/refund on by doing a search.

You can click on the ticket # and it will load the ticket in the menu screen.

Once the ticket is loaded in the menu screen, select an item so that it will highlight > the void buttons will appear > Click "Void All"

Tip: Voiding is a secure function. If the cashier doesn't have authorization to void, a manager override will be required.

A window will appear asking if the items  were already made or unmade (for inventory purposes) and the reason as to why you're voiding (for reporting).   Once you have given a reason click "Void Entire Order."

Once you click "Void Entire Order" the screen will refresh and the order will be voided. A window will appear advising you to refund the customer's money.

If you go back to the orders screen and search for the order you will see the updated amount to be $0.00 and that it is closed/voided.

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