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Version 7.8.x

New Features in 7.8.0 Release

Watch a video highlighting the key updates in this version:

Internal Loyalty Points & SalesBuilder Loyalty Improvements

Read The Article    Watch Video

  • Internal loyalty program allows customers to earn points for purchases.
  • Customers can be auto enrolled or manually enrolled with a loyalty card or just phone #.
  • Point formulas can allow for bonus points based on time of day, day of the week, for online orders, 1st order after enroll, and for specific items ordered.
  • Points can be redeemed for $ off the order, based on a formula you set.
  • Points can expire after X days.
  • Points earned, Point total and Points near expiration can be printed on the customer receipt.
  • Internal points are earned on online orders, but can not be redeemed online.
  • Internal points can be used in conjunction with SalesBuilder to handle multiple locations or to promote item-based rewards. SalesBuilder can issue offers and send e-mails based on internal point totals (which are called PointBalance 1 in SalesBuilder).
  • This also revamped the loyalty look up and enroll process for SalesBuilder users with enhanced screens and better look ups. Watch Video

Offer setting "Online Only"


  • Offers can now be configured for POS Only, Online Only or Both.
  • Frontend POS offer validation will consider order source (online or POS)
  • Added an Offer Setting: 1st online order only.  (This is not yet active on theThr!ve Online side - will be soon)
  • Printer Settings in Options Screen

    Read Article

  • Printer Settings allow you to set different printer configurations (where to print from station / order type)
  • Activate different printer settings from the Options screen, so if your dinner rush is busier than lunch, you can print to additional stations.
  • Auto gratuity

    Read Article
    • Set the auto gratuity for table orders in Configuration > Order Types > Table
    • Auto gratuity will appear on the ticket and be paid at server close according to the setting "Server keeps auto gratuity".
    • If you wish to tax the auto gratuity, configure this in Configuration > Tax

    Reprint Kitchen - option to select specific printer

  • Sometimes when you need to reprint an order to the kitchen, you only want it to print to selected printers.
  • The "Reprint" button will now let you choose "Print All" or select specific printers to send to.
  • This is still limited by item / order type / station configuration.  Choose "Print Local" if you want to bypass those restrictions.
  • Add "Print Receipt" to the dispatch screen

    • This new button at the bottom of the dispatch screen lets you easily print a copy of the receipt.
    • You can automatically print a new receipt at dispatch by configuring this in Order Types > Delivery > Driver Management.


    • Marketing:  Added some preset advanced customer search criteria to help you with common marketing queries.  Navigate to Manager Home > Customer > Load Criteria button at the bottom of the screen to select from searches like "Big Spender:  Ticket average > $30",   "New Customer Last 30 days",  "Regular:  6 or more orders in last 4 months".   Once you've loaded the results, you can go to Advanced Search to modify the search to meet other criteria.
    • Adjust Tips:  Allow the keyboard for tip entry
    • Default Orders Screen To Server's Tickets:  When logged in as any job type "Eligible to be assigned tickets as a server", the orders screen will filter by that server
    • Pre-Arranged Pick Ups:  Enhanced Pay Later to prevent deleting pre-arranged credit cards on pickups
    • Dispatch Sort: Improved Dispatch screen sorting related to custom promise times and deferred orders.
    • Thr!ve Online Export:  Modified the Thr!ve Online export to include corporate / local on items and offers* (This still needs to be implement on the Thr!ve Online side)
    • Orders Screen Search:  Enhanced Order screen date search, change to MM-DD-YYYY
    • Orders Screen Sort:  Enhanced Order screen to retain the sort order the user has set until that user logs out.
    • Format:  Changed the Order Type selection to a 2 Column Display to minimize scrolling on iPad.
    • Menu Display:  Enhanced menu buttons so they will not light up if an item with a different default size /style is ordered.  
    • Tips:  Added the Large Tip Alert when tips are adjusted from orders screen

    Security Enhancements:   Several areas of Thr!ve were not fully enforcing security settings. This included:
    • Adjust Tips security setting enforced on server status screen
    • Security Setting: Recall closed ticket
    • Security: Defer a saved order
    • Security: Create Paid In / Out
    • Security: Generate Instant Message
    • Security: Access order screen
    • Security: Change customer group
    • Security: Modify dispatched ticket
    • Security: Alter promise times
    • Security: Reprint credit / Reprint ticket
    • Security: Reopen Closed Ticket setting also prevents "Undo Settle"
    • Security:  Transfer ticket assigned / not assigned to you - resolved some issues with the 2 options.


    • Resolved errors that can occur when you have a totally blank menu
    • Resolved an error that displayed "Undefined" plus Lodging Name in Virtual Ticket
    • Resolved issues on Last order recall with selecting individual items
    • Resolved an issue that caused the "Adjust Tip" button not to appear when Orders screen is default screen
    • Resolved an issue with the Reorder button on last order recall open order warning
    • Resolved issue causing Reprint button to be missing on pending deferreds when subtotal disabled
    • Resolved issue with the wrong IOS keyboard for area code entry in one location
    • Selecting order type delivery when no customer is selected now prompts for lookup rather than blocking order
    • Resolved issues with typing to search in the Company drop down
    • Resolved issues with Return & Pay cash tips
    • Improved process to update promise time when order type is changed to a type with a longer time.
    • Resolved issue with a Max # of toppings error persisting on the order.
    • Resolved issue with coupon: "Use a price for a different size" option printing as wrong size
    • Resolved issue with Coupon "Detailed" Style options not exporting properly for Thr!ve Online*
    • Resolved issues with some Internal Email Messages not appearing
    • Resolved issue to ensure that the tender process blocks non-active credit card tender types before sending to processor.
    • Resolved issues that sometimes caused a menu button that defines size to not price correctly.
    • Resolved issue where 2 sets of identical requirements, 1 free, 1 upcharge, was charging for both.
    • Added blocks to prevent unassign of a closed delivery order.

    Version 7.8.1

    • Resolved an issue where splitting an order, and then combining the tickets result in a production print regardless of print settings
    • Resolved an issue where attempting to revise or split an order after doing undo settle, Partial or Greater Payment not allowed error.
    • Resolved issues running Tax summary report for long periods ~> 28 days due to memory limit
    • Resolved issue where "TicketStream Cannot be reached" message appears on Instant Message when site not configured to use TicketSTream
    • Resolved issues printing Driver Delivery Run from dispatch screen
    • Resolved a Divide by Zero error with loyalty when redeem points and/or spend dollar are set to zero
    • Resolved issues printing Tax name on receipts using "individual tax lines":
    • Resolved issue with messages not persisting on Last order recall orders.
    • Auto Gratuity Remove - added the ability to remove the Auto Gratuity and have it stay removed.
    • Added the ability to sync historical data to TicketStream
    • Added data to track which Online ordering integration an order came from.
    • Changed Thr!ve online printing for labels, credit cards to ensure they do not double print. 

    Version 7.8.2

    • Resolved issues with Online pickup orders closing to proper cash location.
    • Resolved issues with Pick up order, voided tender, cancel and clear / retender workflow.
    • Resolved issues with certain Item level discounts not printing
    • Resolved issues where Credit receipts print where the order was taken, not based on the station it was closed on.
    • Resolved issues with "Age Verification" option not printing on receipt
    • Resolved issues with Day part sales sending every 30 minutes
    • Resolved issues with Subtotals not printing on customer receipt
    TicketStream Enhancements
    TicketStream is our cloud-based reporting engine used for API access to POS data.
    • Added Category ID and Name to Order Feed Item Section
    • Added more data feeds to the historical TicketSTream data update option
    • Added a data feed event when a ticket is Assigned / Dispatched
    • Added revenue center to order feed item section
    • Added job type department code to timeclock feed.

    Version 7.8.3

    • Resolved issue with Register Close Tips not counting 2 of same tender type on 1 order
    • Resolved issue with Time sensitive coupons falling off split tickets if split is after the time of coupon
    • Resolved issue with revised promise times not being honored on individual tickets
    • Resolved order date issues with TicketStream Orders API
    • Made improvements to avoid duplicate delivery dispatch assignments (from multiple stations or when clicking fast)
    • Resolved an error in TicketStream that can occur if clock-off is prevented.
    • Update TicketStream dispatch record for Unassign
    • Made improvements to automatic back up processes

    Version 7.8.4

    • Resolved an issue loading and saving proper settings in order Types > Table configuration area.
    • Resolved an issue using Display Name for production printing not printing all item names.

    Version 7.8.5

    • Resolved issue with order total Barcode incorrect for orders over $100
    • Resolved issue with Online orders not reporting on Store Summary (Thr!ve Online)
    • Resolved issues with drivers being clocked out 24 hours into the future during shift close
    • Added Transaction lock feature which prevents recalling orders from multiple stations simultaneously.

    Version 7.8.6

    • Resolved issues with exporting delivery fees to TOL when mutiple store_ids exist
    • Resolved issues with driver sort using Return & Pay
    • Improved Transaction lock function for split tickets
    • Added informational message to Transaction lock about what station locked the transaction.
    • Resolved issues with export to thrive online errors with plu numbers that have exceeded int limit
    • Resolved issue with modifying a deferred delivery order (paid to credit) won't allow pay to previous tender
    • Resolved issue with customers LG orders being submitted with SBID 0
    • Resolved issues with Duplicate ticket numbers being created with online orders

    Version 7.8.7

    • Improvements to CMM (Central Menu Management) including:
      • CMM option to update Dept/ Cat /Item without sending price data
      • Make PLU # Visible and editable on requirements page
      • Resolve CMM problems sending category_default_style table
      • Other technical improvements.
    • Resolved issues with applied customer offers showing when not enrolled in loyalty.
    • Resolved printing issues with Fractional Pizza with specialty as base, prints overall next to first half
    • Resolved issues with modifiers and suggestive sell sections sending to TOL w/o save
    • Resolved issue with Check/Uncheck Master Store immediately sends to TOL without saving
    • Resolved issue saving a coupon description with punctuation
    • Resolved issues with House Account delivery order ticket # null on house account reports.
    • Resolved issues with timeclock receipt is not including declared tips
    • Resolved errors running Menu Item Performance Report
    • Resolved issues with deposit slip not printing when Diner's tender type, Store name with Apostrophe
    • Resolved issues with deferred CC slips not printing print at time of order (When CC processes immediately)
    • Resolved issues with Thrive menu failing to load when relational menu button details are missing.
    • Resolved issues that can occur if there are duplicate menu buttons in the same menu grid position.
    • Resolved issue with driver close not transferring 'other tenders' to close location if tender has not be previously used in that location.
    • Resolved issue with Ticket # stuck on 1 when deferred lead time is > 24 hours 
    • Adjusted excessive logging for TicketStream

      Version 7.8.8

    • Resolved issues with Adjust Tips on Driver Status causing shorts on credit card end of day deposit. 
    • Resolved issues with Adjust tips for Server adds to Tips Retained
    • Resolved issues with duplicate ticket numbers with online orders
    • Resolved issue with Item time stamps not retained on combined tickets, which can cause happy hour offer issues
    • Resolved issues with combined tickets that can close to the wrong cash location
    • Resolved issues with Multiple Pricing Schemes - Category & Item Pricing screens.
    • Resolved issues Server Close Shift Not Available on Server report for prior shifts
    • Resolved issues with SalesBuilder Test Connection getting "No valid XML received"
    • Resolved issue with CMM showing errors about missing deptId when sending category and/or items
    • Resolved issue with split tickets inflating total # of people reporting
    • Resolved issue with other printer ticket settings related to deferred orders, making visible for Thr!ve users.
    • Resolved issue with Copy Category and make sure that it does not duplicate PLU#s.
    • Modified Customer Loyalty configuration so that unchecking Loyalty option disables external loyalty as well.  
    • Resolved issue with Promise times not printing on tickets.
    Version 7.8.9
    • Resolved issues with the CMM Item Compare report,showing "0" instead of the usual "Local" in item description
    • Resolved issue with Copy Category not incrementing local_max_plu table.
    • Resolved issue with Server close report is not printing/posting.

    Version 7.8.10

    • Resolved issue with Server close printed slip is not including Server Cash

    Version 7.8.11

    • Modified configurations to support TLS 1.2 commmunications to Open Edge Payments.
    • Enhanced Item List to add "Show Excluded Modifiers" as an override option on item tree.
    • Resolved issues with the Sales by Daypart report missing some categories
    • Resolved issue with Adding employees, with birthday defined, complains about being a minor 
    • Resolved issue with Manage Customers Search not displaying total orders / order $ / last order date
    • Resolved error at register close that can occur if drawer transfer settings are not set
    • Resolved issue with Item Sales Report over reports on some fractional orders (same base item on both halves)
    • Resolved issue with Item Sales Report over reporting topping item when ordered as a base item x2
    • Resolved issues with the Export to XML function
    Version 7.8.12
    • Added page up / down buttons to bottom of Virtual Ticket to facilitate scrolling.
    • Added Split button on tender screen to allow even splits of tenders on ticket. Will prompt for change due and open drawer between each tender.  See Article / Video
    • Added the KPS Screen "Show entire ticket" setting
    • Resolved issues with Deferred orders with split credit payments
    • Resolved issues with % Discount not honoring max value of the offer unless there are items specified
    • Resolved issues with CMM Requirements & Inclusion deleting requirement_element or giving false error
    • Enhanced Combined tickets to add # of people totals
    • Resolved issues with Coupon topping count requirement not counting a topping x2 as valid
    • Resolved issues processing certain Tip adjustments on gift cards 
    • Resolved issues with random N2K export failures.
    Version 7.8.13
    • Resolved issue with Inclusion/Requirement setup screen going blank when using Firefox if a requirement exists without a PLU#
    • Resolved display of decimal issue with gift card tip adjustment dialog  
    • Resolved issues with Label printing of quantity of requirements, order date
    • Resolved some issues with local items and cateogry/departmetn tax for CMM

    Version 7.8.14
    • Resolved issues with x2 topping pricing in some scenarios.  
    • Updated server image for fingerprint reader drivers
    • Resolved issues with Offsite backups sometimes hanging
    Version 7.8.15
    • Coupon: Max value of the offer is limiting multiple applications of the coupon
    • Resolved workstation services issues related to fingerprint driver update  
    Version 7.8.16
    • Resolved issues that caused Item Sales report overages for combined tickets
    • Resolved issues with the "Drivers Overdue from Delivery" Alert, created enhanced report of driver data.
    • Resolved issues with tip adjust on gift cards, when balance is not sufficient to cover tip, will now adjust tip back to the proper amount (or 0.00)
    • Void warning on combined tickets
    • Resolved issues with the iOS 11 iPad app menu scroll function
    • Resolved issue where saving with no changes on Adjust Tips (closed delivery tip) can disassociate tip from driver close & remove from register report.
    • Resolved issue with KPS displaying long decimal places on split items
    • Resolved issue with End of Day / Daily Notes "Close" giving an error warning.
    • Resolved issue with Restroom service alert not appearing on manager home.
    Version 7.8.17
    • Resolved issues with deferred orders reporting on Late Delivery report.
    • Resolved issues with saving tips on split tenders.
    Version 7.8.18
    • No relevant features
    Version 7.8.19
    • Resolved errors related to date formats on some Manager Alerts
    • Resolved issue with some items showing as "!No!!" on KPS inappropriately. 
    Version 7.8.20
    • Resolved issues with tip payouts.
    Version 7.8.21
    • Resolved issues with Deferred Order List Reprint All function
    Version 7.8.22
    • Released version to Gold "Release" code repository, this version switches all "Beta" users to be back on "Release" for auto download.
    Version 7.8.23
    • Resolved a problem with Manager Home Widgets add/remove not saving.
    • Resolved an issue with the Split Tender process deducting change from multiple tender types, resulting in overages.
    • Resolved an issue to make the Payroll Export button visible when appropriate
    • Resolved an issue with saving the Inventory inclusion usage screen.
    • Resolved an issue with the CMM Update Item button in PLU Compare result screen.
    Version 7.8.24
    • Resolved issues with CMM duplicating offers
    • Enhanced XML export for N2K is to list requirement/modifier quantities separately for N2K to use
    • Resolved a Manager Alert fatal error on Sunday with some configurations.
    • Removed license check which can prevent deferred order credit card transactions from saving if license is invalid.
    • Resolved issues with certain timeclock edits
    • Resolved issue closing overtime alert pop up from Manager home.
    • Improved report modal pop ups to remain anchored to top of screen and to retain report position when closed.
    Version 7.8.25
    • Reports: Active employee List "Clear All" button should not remove the default value "All"

    Version 7.8.26

    • Resolved issues with LG/OLO not rejecting orders when generic "Error" is received from Mercury.
    • Resolved issues with credit card receipt not printing signature when obtained from the Dr!ve app.
    • Resolved issues with the Deferred Orders Manager Alert not displaying in Manager Home
    • Resolved issues with Formatting/display problems on credit card batch printed summary.
    • Resolved issues with Let's Get / OLO not properly printing a credit card receipt 
    • Made some improvements to logging and log clean up.  

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