Can I have the driver swipe the customer's credit card on their phone? How can I see the customer signature?
What version is required for Dr!ve?
FireFly or Thr!ve 7_02_07-6 or higher.
How can I see arrival time for an order?
Arrival time is shown on the in process map and on the Driver Ticket Report.
If the customer signs for their credit card on the app, it is saved in the database. Use the Reprint credit function to include the signature on it. (Epson mode printers only). Or, use the E-mail Receipt function from Full Review to send the receipt to yourself or the customer, with the signature included.
No, the credit card authorization must occur prior to dispatch. This ensures a valid, authorized card.
What happens if the tip is already pre-arranged on the order?
The pre-arranged amount will show on the app in the "Other" box.
Why is the coupon for this order not showing up on the Dr!ve app?
Dr!ve only shows coupons that are marked in their set up as "physical coupon required"
Why is the "Arrive" button disabled?
The "arrive" button is disabled until the driver is within .25 miles of the destination.