Unassign A Delivery Order From A Driver
To unassign using the Driver Status button navigate to the Dispatch screen.
![](https://thrivepos.uservoice.com/assets/75534254/1.png)
Select the driver that you want to unassign from, the "Driver Status" button will be come available. Click on Driver Status.
![](https://thrivepos.uservoice.com/assets/75762915/2.png)
A window will popup showing the driver's status, a list of orders assigned, and a list of options. Click on the order you want to unassign. Once it is highlighted click on the "Unassign Delivery" button.
![](https://thrivepos.uservoice.com/assets/75762980/3.png)
When you done click the "Cancel" button on the driver's status. You will now see in the main screen that the order is unassigned and is pending delivery.
![](https://thrivepos.uservoice.com/assets/75763005/4.png)
If the driver has not returned, you can also unassign a delivery from the "In Process" screen. Click on the "In Process" button.
![](https://thrivepos.uservoice.com/assets/75763011/5.png)
A window will popup with orders that are currently assigned to a driver and possibly in the process of being delivered. Click on the order you want to unassign and then click on the "Unassign Delivery" button.
![](https://thrivepos.uservoice.com/assets/75763044/6.png)
The order will be unassigned from the driver and will show as pending delivery.
![Image: https://thrivepos.uservoice.com/assets/75763113/7.png](https://thrivepos.uservoice.com/assets/75763113/7.png)
To learn how to perform a specific task concerning deliveries or drivers you can view the articles and videos within the Dispatch Screen section of our knowledge base.