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  1. Allow closed orders to be changed to delivery

    Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

    26 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  2. Print a receipt for credit cards if the customer selects no receipt.

    If the customer selects no receipt on the touch screen, the system should still have the ability to print a receipt for the restaurant without having to reprint it.

    3 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Back Button

    When you are looking up orders from a previous day. You need a back button to take you back to that day.

    13 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  4. delivery limit in certain area can we set this up in this particular software

    optional for additonal knowledge of crew that certain area is prohited in certain times and place

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Is there a way to automatically close online order tickets?

    When an online order comes in, it is inconvenient to have to open the order and go to the finish screen just to close the ticket.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  6. customer accounts

    show the date of the order day

    5 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Find a way to have production printers list items in groups to increase efficiency.

    In essense the system would automatically group items found in the same categories together ie. salads burgers sandwhiches dinners instead of in the order in which they were entered. this would allow the cooks to formulate a plan for how to manage big orders. For example our restaurant commonly seats 17 20 or even 25 people all at once. If the server goes around the table taking orders and then enters the items in the order taken then they print in that same order. but you might have 5 burgers 3 salads 5 dinners 4 sandwiches etc.. the cooks then…

    7 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  8. HOW ABOUT PUTTING THE OPTIONS ICON ON THE HOME SCREEN? THANK YOU!

    HOW ABOUT PUTTING THE OPTIONS ICON ON THE HOME SCREEN? THANK YOU!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    This is definitely a small tweak that makes sense! We’re working on our next major release & this will include having the options icon available from any screen. This version should be into beta testing before the end of the year.

    Thanks,
    Duessa & Thrive Product Team.

  9. SCREEN'S KEEP SHRINKING

    WHY DO THE WHOLE IMAGE OF THE SCREEN KEEP GETTING SMALLER AND NO ADJUSTMENT WE DO HAS A EFFECT.

    1 vote
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    under review  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reordering in thrive online

    Most of our customers are repead customers and like to order same specials most of the times when they use repead order coupon does not apply to the order please make it possible for coupon to apply at repead order if it is still valid coupon.
    Thanks!

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion.

    I expect this might be a controversial ask — many restaurant owners would want the customer to specifically select the coupon every time they order, unless the coupon is set up to automatically apply to a qualifying order.

    Community, what do you think?

    Thanks,
    Duessa & Thrive Product Team.

  11. need to be able to open more than one ticket at a time on a table.

    System will not let us open more than one ticket at a time on a table.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion.
    It is possible to open a 2nd ticket for a table. Here’s how:
    >Start the ticket by ordering an item rather than from the table screen
    >Click finish
    >Choose “Table” as the order type
    >Type the table # into the table # field
    >Finish the order.

    You will now see both tickets on that table on the table screen.

    You can also get multiple open tickets if you split them from one original ticket.

    Thanks,
    Duessa & Thr!ve Product Team.

  12. discount on receipts

    shouls show on receipt the percent of discount not just the percent sign

    1 vote
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

    HI,
    Thanks for the suggestion. We are planning to make some updates to the printing functionality in the future and we’ll definitely keep this in mind as a wish list item for that project!
    In the meantime, you may want to make different set discounts for the most frequently amounts, that way you can include the % in the title.
    Thanks,
    Duessa & Thr!ve Product Team.

  13. Faster online ordering

    Hope we can see faster online ordering, buffering and loading sign and little slow at making orders make customer not to order online.
    Thanks!

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for the suggestion! The speed of your online site can vary based on a number of things, such as the size of image files, user connection, browser, etc. However we are always working on performance improvements, we do have a pretty major release coming out in the next few weeks that has some performance enhancements included.

    Thanks,
    Duessa & Thr!ve Product Team.

  14. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. When a delivery customer separates the ticket all discounts are going to the first order..

    we have a problem when a delivery customer has multiple orders on the same ticket and more than one is taking advantage of a daily special...the discount for the specials are all being posted to the first order...please help and advise.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Manager Homepage Dashboard Reporting Enhancement

    Regularly, we are comparing year over year comparisons as it relates to sales. While the feature is available on the dashboard to adjust the date to whatever you want to compare, it would be a great time saver to add another button to "Previous Day LY" and "Next Day LY" so it will automatically go to that day. This would save about 4 clicks to adjust the "start and end date" of the data you are trying to receive and makes it easy to toggle back and forth so you can do a quick comparison to understand what may or…

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 DIFFERENT DEFERRED LEAD TIMES (DELIVERY & PICKUP) -REALLY BASIC STUFF

    Right now there is ONLY ONE deferred lead time. SO either you have food cold and its Prints too EARLY for PICKUP or its Print Too late for a delivery! This costs me a lot every week because we cannot use deferred orders because its such a headache. PLEASE FIX.. Add one field to make two deferred lead types instead of JUST ONE. PICKUP orders and DELIVERY orders have VERY DIFFERENT DEFERRED LEAD TIMES- Should have been in there before every deploying deferred- PLEASE VOTE!

    3 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create an Audit Trail Report For Notes

    The Note Feature in the customer profile screen is used often to document any issues, concerns or special requests. As a Manager / Owner, I would like to see when new notes are created so I can be made aware. It would be great to have an Operations Report that I can select a date range and any notes created in a customer profile can be viewed. Customer name, phone number, date of the note, employee who entered and the note itself would be the information desired.

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  19. Extended breaks

    We are open for a lot of hours, and so we frequently have drivers/employees who do split shifts. They work 10 am-2, go on break, come back 6-close (3 or 4 am next day technically). Often for the drivers, they just go on break, and then come back from break when they get back so that we don't have to do two checkouts for them. But the POS does not register the breaks/the time they are not working, and either Auto-Clocks them out and gives them 0 hours, or says they worked 23 hours when it should be 12. It…

    1 vote
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    under review  ·  1 comment  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  20. Report time match the computer

    The Summary says two hours in advance, example, today's report says created at 2pm when it's only 12pm here, why???

    4 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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