When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.

I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.

Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

IF FOR SOME REASON YOU MAKE A MISTAKE ON THE ORDER TYPE, (LET'S SAY THE ORDER SHOULD BE DELIVERY ORDER AND YOU MAKE IT AS TOGO)AND THE CLIENT PAID FOR IT WITH CREDIT CARD, YOU CAN'T CHANGE THE ORDER TYPE WITHOUT VOIDING THE CREDIT CARD

A feature to turn the online ordering system off and on from the point of sale system would be convenient.

We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

It is rediculous that we cannot issue a refund from the POS system!!!

There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

Bring back the training mode like we had in Firefly. So helpful for new employees

The phone number on the caller id screen needs to go blank once selected and an order is started. there are many times that a server picks up the phone too quickly before the new caller id data is received by the system and the wrong customer information is entered into the order.then order is made with wrong customer information on the ticket. for pickup this can usually be resolved. But for a delivery we now have wrong phone number and address.

Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.

We would like countdown items in the POS to sync with Online Ordering. For example, if we only have 5 Salads left in POS someone online shouldn't be able to order 6 salads.

Just because its the right way.

An order kiosk is going to be a necessity in the very near future. Any updates on if we will have this available to us soon?

The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.