General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Retain Credit Card data on reopened orders

    When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.

    90 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  2. Modify Closed Orders

    I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.

    66 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    60 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Enable and dissable delivery zones

    Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

    45 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  5. I CAN NOT CHANGE ORDER TYPE WITHOUT VOIDING THE CREDID CARD

    IF FOR SOME REASON YOU MAKE A MISTAKE ON THE ORDER TYPE, (LET'S SAY THE ORDER SHOULD BE DELIVERY ORDER AND YOU MAKE IT AS TOGO)AND THE CLIENT PAID FOR IT WITH CREDIT CARD, YOU CAN'T CHANGE THE ORDER TYPE WITHOUT VOIDING THE CREDIT CARD

    41 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  6. Charge delivery fee based off mileage

    We should be able to charge a delivery fee based off mileage from the store without having to define via a map. Since the system uses Google Maps to know the delivery zones, it would also know exactly how many miles it is. For example, we should be able to say if address is within 1 mile from the store, the delivery fee is 0.00, if it is 1-2 miles from the store it is $1.00, or 2-3 miles from the store $3.00 etc. Or simply make it something like $x.xx per mile, and mile 1 is $x.xx - also…

    38 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Online Ordering: Turn on / off from the POS

    A feature to turn the online ordering system off and on from the point of sale system would be convenient.

    38 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Good news, we are working on a major new release which combines all the configuration options – for the POS & Online ordering, into one application which will be accessible from the POS stations as well as from any web browser. Stay tuned for our version 8.1 release coming soon.

  8. need to be able to process refunds from POS

    It is rediculous that we cannot issue a refund from the POS system!!!

    34 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  9. Prepay Deferred Orders (Cash)

    We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

    33 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

  11. Allow closed orders to be changed to delivery

    Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

    26 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  12. Block drivers from adding tip on their phone after customer signs

    Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

    26 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please bring the training mode back. It is so helpful for training new employees!

    Bring back the training mode like we had in Firefly. So helpful for new employees

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  14. custmer look up and phone screen

    The phone number on the caller id screen needs to go blank once selected and an order is started. there are many times that a server picks up the phone too quickly before the new caller id data is received by the system and the wrong customer information is entered into the order.then order is made with wrong customer information on the ticket. for pickup this can usually be resolved. But for a delivery we now have wrong phone number and address.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  15. 23 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Re-visit "Fractions"

    Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.

    21 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gary,
    Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.

    Thanks!
    Thr!ve Product team.

  17. 20 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Auto Logout Emplyees from all terminals apon clockout

    When employees clock out, if the are signed in to more than one terminal, the other terminals do not sign them out. This allows somone to take orders and use their account even though they are no longer clocked in. Please add an auto logoff function to prevent this. This creates a major security issue.

    19 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dispatch screen should show the company name

    The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.

    19 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ability to add a surcharge to credit card transactions

    Would like to automatically add a % surcharge on credit card transactions.

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 16 17
  • Don't see your idea?

Feedback and Knowledge Base