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368 results found

  1. Fix for half and half language

    Customers call very confused about placing online orders for a half and half pizza because of the phrasing is confusing.

    If a customer is ordering a VEGAN pizza the prompt for creating a half and half pizza is

    "Want to make 1/2 your VEGAN pizza one of our Specialty VEGAN Pizzas?"

    BUT the drop-down menu lists ALL menu pizzas, not just VEGAN ones.

    The same happens when you order a meat or veggie pizzas (replacing the word MEAT with VEGGIE or VEGAN respectively, pulling from the category names).


    SUGGESTED FIX / REQUEST:

    The question line shouldn’t pull from categories but…

    3 votes
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  2. Online Delivery orders that dont leave a tip

    We have customers that like to place an online order pay with a card and dont leave a tip. Then leave in the common message "leave on front porch". It would be helpfull if no tip is left on a delivery order for a pop up to appear asking if they forgot to leave a tip or if they planned to leave a tip in cash. If they add a tip then nothing further. if they click plan to add a cash tip then it should notate that on the reciept.

    2 votes
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  3. hourly breakdown trend report by order type for better labor scheduling

    A trend report that can break down multiple days - like a monday etc etc. by hourly order type, delivery, dine in, pick up etc. - knowing how our sales are coming in by hour would help restaurants run better labor costs - experienced operators like myself can do this from our experience but as we grow we need this report to help less experienced managers still run their operations with the data available.

    3 votes
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  4. Decouple Future Date Deferred Orders from Today's Item Countdown

    Currently if we have a countdown enabled and take a deferred order for next week, Thrive will remove the items from today’s countdown.

    Example: Someone wants a 5 salads for tomorrow and have 6 on hand today.

    Thrive doesn't recognize that the order is for tomorrow, and after placing the deferred order it will tell counter staff that today we have one salad left.

    If the deferred order is for the same day we don’t mind the items on hand being adjusted — because that product is spoken for.

    However it would be super helpful if Thrive could distinguish between…

    3 votes
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  5. That pick up orders prompt the customer for tips like the to go orders do. This would greatly help my staff.

    That pick up orders prompt the customer for tips like the to go orders do. This would greatly help my staff.

    1 vote
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  6. Deep link into online ordering app

    Would like to be able to deep-link into the online ordering app from other marketing pages outside of the app. For example, from certain menu pages, landing pages or other promotional pages on our website we would like to display detailed promotional material describing specials, promotional items or favorites, categories etc., and then include a hyperlink (deep-link) into the specific item or tab in the ordering app.

    6 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Integrate Favor as another 3rd party fleet delivery option. They cost less than DoorDash and provide better service.

    It is increasingly hard to recruit drivers. For the last 3 months we have had to use Doordash fleet service for all deliveries. We were using Favor, which provides better service for a lower driver fee than DoorDash, but we had to set them up as an employee and manually enter the order information on the Favor order website. This also caused a problem with actual employees fighting over Favor tips and stealing the driver fees that showed up in the POS. Can Thrive work with Favor to integrate them into the POS and give us another fleet delivery option?

    1 vote
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  8. Print Credit Slips for Deliveries with Order slips

    As it stands, when an online delivery comes comes through, or when a customer pays for an order via credit card, the credut slip prints up in front, separate from the order. This causes a lot of confusion because we have to run all the way back in the kitchen to staple the credit slip to the order, it would be nice to have these, on deliveries, print along with the ticket, so they don't get lost or mixed up in the shiffle

    3 votes
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  9. Be able to change menu prices by %

    It would be great if there was the ability to change menu prices by being able to choose a percentage to increase all menu items. For example, increase all menu items by 10% or increase all modifier prices by 5%.

    1 vote
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  10. 8.1 TCC Report to show Basic loyalty Points used/redeemed

    8.1 TCC Report to show Basic loyalty Points used/redeemed

    Customer wants to review how many pooints are redeemed for basic POS customer loyalty

    1 vote
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  11. Allow an option to disable cash orders for deliveries at night

    Due to the potential for robbery at night time in certain cities, it would be nice to prohibit cash payments to be an option after a certain time

    1 vote
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  12. TOL Attach DoorDash link to Delivery option

    Site does not have drivers and would like the delivery button online to direct link to Door Dash

    1 vote
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  13. Pull up full review on customer call-backs

    Its nearly impossible to find the status of an order whenever a person calls in to find out the status of their order. It would be nice to have a full review of the order to be pulled up when a customer calls and they have an order in the system for that day. having the new, recall feature doesn't allow me to see if its out on delivery or the time in which the order was assigned or to whom it was assigned to. With this full reveiw once the driver is returned, then it would be handled like…

    3 votes
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  14. Allow for EMV payment technology through Global Payments Integrated CC Processing

    Please allow for this critical security to avoid chargebacks and fraudulent credit card usage!

    6 votes
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  15. Show the time an order was dispatched on the drivers status screen

    I get calls from customers asking if an order is out for delivery, but what I cant do is tell them when the driver left or give them an estimated time of when the delivery should arrive. It would be nice to see either and estimated time of arrival based on the number of deliveries the driver is on and their route, or just a time that the orders were dispatched on the driver status screen. This would help towards providing customers with the information they seek when calling the store,

    3 votes
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  16. Allow for 3rd Party (uber, doordash) accounts to be as an order type.

    As it stands, we currently have to make an uber driver and a doordash driver in order to keep track of all the 3rd party orders. By putting the name of the client in the messege field, looking up these orders makes it difficult to keep up with orders. It would be nice to have these options available as a pick up is available.

    3 votes
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  17. Allow for 3rd Party (Uber, etc) to be selected at beginning of ordering process

    Instead of having to enter a false clientwith the named field under Uber, allow for a 3rd party option on the customer screen. Then the name of the person can be placed in the name field instead of the messege field.

    3 votes
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  18. When a printer is down auto send ticket to another printer

    When an assigned printer for a certain station is down make the pos send a ticket to a different station with a comment on top of the ticket that reads "station printer down" and tickets get automatically redirected to a different station

    1 vote
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  19. Allow non taxable orders to be closed by tender type and not just order type

    Starting January 1, 2021 in Illinois all third party companies (Grub Hub, Door Dash etc.) are responsible for paying the sales tax on orders processed through them. In order to make the orders tax exempt by category we would have to be able to categorize them by tender type not order type. Thank you.

    3 votes
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  20. Allow Option to Not Print "No" Inclusions

    Allow the option to not print the "No" inclusions. This way when you have it set to print inclusions and modifiers to the kitchen, it will only print exactly what comes on an item. So if you're making a sub, it will tell you what to put on it without a bunch of lines that say "No" this or that. I'd like to get to a point where employees have less things to remember to make training much easier. I’d like to have the ability to enable this feature in each department separately.

    3 votes
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