General
374 results found
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Auto Discounts to Customers
Would like to be able to apply auto discounts to customers.
6 votes -
modify current system
1) allow for having thrive pos to mimic thrive online for closing of days. There doesn't seem to be a way to have POS closed on sundays.
2) Don't allow deferred orders to be placed on days (like sundays) if the store is closed. You have this for the online so no one can place an order for sunday, but if someone in our shop inadvertantly puts in a deferred order for a sunday, it allows it without any notification.1 vote -
abbility to save tabs under table orders
Should be a thing
1 voteThanks for your suggestion. We will keep this in mind for future enhancements!
Regards,
Duessa & Thrive Product Team -
Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks
new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…
4 votesThanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.
It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video
You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications
Regards,
Duessa & Thrive Product team -
Allow delivery sequence to be altered
Often we run deliveries "in reverse order" and would like to be able to see timing for that. Currently the system only shows delivery sequence in order of the ticket#. (#1 then #2). Sometimes it makes sense to hit order #2 first before order #1.
1 voteThanks for the suggestion! We will definitely keep this in mind as we plan enhancements for this area.
Regards,
Duessa & Thrive Product team -
Punctuality Bonus
Short Version: Employees that are on time get paid more than employees that are late. Often used by corporations, this system encourages punctuality.
Long Version: Employees are hired at a certain wage (ex. $10/hr) and are told that that pay includes their punctuality bonus. If that employee is late clocking into thrive by a determined amount of time (ex. 5 minutes) then they instead get paid their hourly without their punctuality bonus. If the employee is late by the amount of time set by management then they only get paid their base pay.
Ex: Johnny was hired at $12/hr including…
2 votes -
Clarify What End of Day EMAIL Numbers MEAN- Two Different Numbers and No One Knows!
When you get your end of day email it shows 2 Different sales number and no one seems to know what it is. The percent gap between these 2 numbers seems to vary quite a bit day to day... Please tell what my real numbers are
3 votes -
Gift card payments for online orders
I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.
7 votesHi!
Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.Thanks,
Duessa & Thrive Product team -
Security Group Option For Paying for and Closing Out Orders
The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.
3 votesHi!
Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer
If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.
IF you need assistance with this, please contact our support department!
Thanks,
Duessa & Thrive product team -
CASH DISCOUNT PROGRAM
TRANSFER THE CREDIT CARD FEES TO OUR CUSTOMERS THROUGH A CASH DISCOUNT PROGRAM. SEE AN EXAMPLE:
https://www.quantumelectronicpayments.com/implement-legal-and-compliant-cash-discount-program/
How to Implement a Legal and Compliant Cash Discount Program
Posted 04 / 23 / 18 | Author: Calvin Lu | Categories: Insider
By now, you’ve probably become aware of the rising popularity of Cash Discount programs as a way to offset your merchant service fees. A Cash Discount program is a method of implementing a service fee to all customers who pay with a card, while providing a discount to those who pay with cash. Cash Discount programs are legal in all…
18 votesJust wanted to let you know that this feature is underway and will be available soon, it’s part of our major 8.1 update that is now in beta. We’ll put you on the list to contact as a possible beta user when it is available.
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Allow for carry-out only or pick-up only specials to be ordered online.
Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.
7 votesHi Matt,
Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
Thanks,
Duessa & Thrive product team. -
Minor suggestion
This is what I noticed and I am not asking for an immediate change, only maybe someone should look at. On the app that a customer sees when they want to order from us, when they start their order, it gives them store hours and delivery hours. Unfortunately, those hours are taken from the online from the 0 line on both the store hours and the delivery hours. In my online, those sets of hours are a generic place setting. I have exceptions for every day both on the store hours and delivery hours. Consequently the hours that are shown…
2 votes -
If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage
If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage when the order is paid for with a credit card. I would make a value at the locatlion level, from 0.00 to 99.99 that would automatically charge the ticket. 0.00 would be used by your customers that do not wish to have a Credit card Service Charge, where I myself might want 3.25% of the bill. And although we would be starting at 3%, having the .xx gives us a little more flexibility…
1 voteJust wanted to let you know that work is underway on this feature and it should be available soon as part of our major 8.1 release, which is now in beta!
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Lodging order recall by guest phone number
I would like to be able to recall an order for a customer at a hotel by the guest phone number, rather than just the hotel phone number.
1 vote -
FIX PHONE NUMBER LOOKUP- EATING NUMBERS
When you punch in a customers phone number and you finish the area code it jumps to the next 3 digits. The problem is is Wont buffer and you have to type really slow or it EATS the 1st number of the 2nd number field. if you type too fast if will lookup wrong number.
6 votes -
Email Verification for Online orders
Is it possible to implement some kind of email verification for customers who order online? We have already had few times that customers use unexisting email address and wrong phone number to place their order and we are not able to reach them out at all.
4 votes -
Online service charge (in our case credit card charges we are incurring.)
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…
4 votesHi!
Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.In the meantime you may want to consider increasing delivery fees to help?
Best of luck during this uncertain time.
-Duessa & Thrive Team -
Could you put " \n " after the OVER ALL for the pizza printer tickets please
This has been a known problem for years and causes much confusion.
3 votes -
Third party employee scheduling services integration.
Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.
3 votesHi! We are planning to integrate with a 3rd party scheduliing provider soon and are in contact with 7Shifts as one of the potential vendors.
Thanks
Duessa & Thrive Team. -
Delivery zones
I would like to block my employees from being to change the delivery zones!!
1 vote
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