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  1. CASH DISCOUNT PROGRAM

    TRANSFER THE CREDIT CARD FEES TO OUR CUSTOMERS THROUGH A CASH DISCOUNT PROGRAM. SEE AN EXAMPLE:

    https://www.quantumelectronicpayments.com/implement-legal-and-compliant-cash-discount-program/

    How to Implement a Legal and Compliant Cash Discount Program

    Posted 04 / 23 / 18 | Author: Calvin Lu | Categories: Insider

    By now, you’ve probably become aware of the rising popularity of Cash Discount programs as a way to offset your merchant service fees. A Cash Discount program is a method of implementing a service fee to all customers who pay with a card, while providing a discount to those who pay with cash. Cash Discount programs are legal in all…

    18 votes
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  2. Allow for carry-out only or pick-up only specials to be ordered online.

    Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.

    7 votes
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    Hi Matt,
    Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
    Thanks,
    Duessa & Thrive product team.

  3. Minor suggestion

    This is what I noticed and I am not asking for an immediate change, only maybe someone should look at. On the app that a customer sees when they want to order from us, when they start their order, it gives them store hours and delivery hours. Unfortunately, those hours are taken from the online from the 0 line on both the store hours and the delivery hours. In my online, those sets of hours are a generic place setting. I have exceptions for every day both on the store hours and delivery hours. Consequently the hours that are shown…

    2 votes
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  4. If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage

    If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage when the order is paid for with a credit card. I would make a value at the locatlion level, from 0.00 to 99.99 that would automatically charge the ticket. 0.00 would be used by your customers that do not wish to have a Credit card Service Charge, where I myself might want 3.25% of the bill. And although we would be starting at 3%, having the .xx gives us a little more flexibility…

    1 vote
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  5. Lodging order recall by guest phone number

    I would like to be able to recall an order for a customer at a hotel by the guest phone number, rather than just the hotel phone number.

    1 vote
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  6. FIX PHONE NUMBER LOOKUP- EATING NUMBERS

    When you punch in a customers phone number and you finish the area code it jumps to the next 3 digits. The problem is is Wont buffer and you have to type really slow or it EATS the 1st number of the 2nd number field. if you type too fast if will lookup wrong number.

    6 votes
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  7. Email Verification for Online orders

    Is it possible to implement some kind of email verification for customers who order online? We have already had few times that customers use unexisting email address and wrong phone number to place their order and we are not able to reach them out at all.

    4 votes
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  8. Online service charge (in our case credit card charges we are incurring.)

    With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…

    4 votes
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    Hi!
    Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.

    In the meantime you may want to consider increasing delivery fees to help?

    Best of luck during this uncertain time.
    -Duessa & Thrive Team

  9. Could you put " \n " after the OVER ALL for the pizza printer tickets please

    This has been a known problem for years and causes much confusion.

    3 votes
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  10. Third party employee scheduling services integration.

    Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.

    3 votes
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  11. Delivery zones

    I would like to block my employees from being to change the delivery zones!!

    1 vote
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  12. Add ordering by seat

    We are currently using Firefly (we have for over 10 years) and are happy with the ability to order by seat number. In fact, we rely very heavily on it because we work in a team environment where a server can ring in food or drinks and another server can run those to their table. By having seat numbers we are able to provide better service to our guests by knowing exactly where an item goes, rather than “auctioning” it off at the table. It also helps us keep better organized.

    We want to upgrade to Thrive, and this is…

    4 votes
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  13. Is there a way to set a requirement for a miminum count?

    Is there a way to set a requirement for a miminum count? I have a requirement that the cust must pick 2 choices, butttt, because they might want to pick 4 choices, I have that requirement set at 0. If I made it 2, then they could only pick 2.

    1 vote
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  14. Printing on online receipt to customer

    1 4 Pc Chicken Dinner - Ckn Selection
    Well Done
    Required Items: 4 Pc Pressure Fried, 2 Breasts, No Thighs Wanted, 1 Leg - Default, 1 Wing - DefaultSub JoJos - (8) CSS B, JoJos - 6-8 $12.99 $12.99

    1 1 Lb Bone In Wings Premium
    Well Done
    Required Items: Split Premium, Split MildRanch, Ranch

    In the above example, this is what the customer is seeing on their email receipt. I noticed that on the online, when a requirement is selected or when an additional item is selected from the list supplied, that when it goes from 1 requirement to…

    2 votes
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  15. Change "Email Employees" to "Message/ Email Employees"

    Under the cog wheel is says email no message employees. better to say message . even the confirming messages say messages not email. tks

    2 votes
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  16. It would be nice to have a (Red Book). For quick viewing now that we have had our system over a year. call my I can explain 423-972-2184

    Red Book compairs sales to prevous year by the hour. Also each day we can enter things like weather, parties, employee issues, local events and other things that might have effected sales that day. You could also have a colom for forcasted sales by the hour to compair to.

    1 vote
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    HI! Thanks for the suggestion.
    We do have a similar feature in our “Forecasting” option. This would allow you to set today’s forecast based on last year’s sales +or – a %, or on an average of the last 6 weeks, etc. It also allows you to enter a note and disregard a particular day from the forecast if unusual events have impacted it. Here is an article about it: https://thrivepos.uservoice.com/knowledgebase/articles/938424-managing-sales-forecast-and-labor-budget

    This translates into forecasted sales by hour on the daily schedule screen https://thrivepos.uservoice.com/knowledgebase/articles/938562-create-labor-schedule-daily

    We’ll be working on some improved forecasting reports in the future as we continue to develop Thrive Analytics.

    Thanks,
    Duessa & Thrive Product Team.

  17. 4 votes
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    Hi! Thanks for the comments! You can definitely enter a tip prior to submitting the order via the finish button and the tender screen. If you add the tip here and “pay later” the tip will still save https://thrivepos.uservoice.com/knowledgebase/articles/508594-add-a-tip-to-an-order-via-the-tender-process

    For table orders, however, in some configurations finish may bypass the tender screen. In this case it is recommended that you add the tip from the orders screen after submitting, or use the auto gratuity feature.

    Thanks!
    Duessa & Thrive product team

  18. "Clear Current Ticket?" Misleading- when exiting order screen

    When in a pending order when you exit it asks "Clear Current Ticket?" when you do it doesn't really clear the ticket UNLESS your entering an order. Please change this to "Exit Current Ticket?" or something like that.

    1 vote
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  19. Default a size for a particular crust

    When a crust is only available in 1 size, it would be nice to be able to default that size selection when the crust is chosen.

    0 votes
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  20. Diamond Touch had this. Maybe thrive can adopt.

    Maybe thrive can adopt. When a make line printer did not print a ticket for any reason, ink, jam, power loss, that ticket was automatically directed to a working line printer. A message was also printed on that ticket informing us that a printer was malfunctioning. Which in turn led us to find and fix the problem.

    15 votes
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