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  1. Dispatch screen should show the company name

    The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.

    14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Block drivers from adding tip on their phone after customer signs

    Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

    14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    14 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  4. Provide Gate Code Field for Address

    When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery

    7 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!

    Regards,
    Duessa & Thr!ve product team

  5. Log in without clocking in?

    Is it possible to log in without clocking in? There are a few rare occasions where as a manager I'd like to check out upcoming deferred orders or access other manager functions without being on the clock. Thanks!

    -Kyle,
    Quatro's Pizza

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Since clocking in sets your job type, which tells the POS some key info about how to behave, you must clock in to log on. However, you can set an employee record as “Exempt from payroll” which will not count them as “on the clock” and won’t show them on payroll reports. You may want to create a 2nd log on with this setting for those times you want to log on without clocking in.
    Thanks,
    Duessa & Thr!ve Product Team.

  6. Different lead time depending on order type.

    We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.

    9 votes
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    2 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  7. I would like to see 3rd party scheduling integration with a company like Jolt or When I work.

    These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.

    12 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  8. Credit Card Slips

    Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?

    10 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Credit Card Transaction Fees Deduction for Driver Tips

    We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
    (eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…

    13 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  10. WHEN YOU REOPEN A CREDIT CARD ORDER SYSTEM VOIDS THE CREDIT CARD. THIS IS NOT RIGHT. PLEASE FIX IT

    WHEN YOU REOPEN A CREDIT CARD ORDER SYSTEM VOIDS THE CREDIT CARD. THIS IS NOT RIGHT. PLEASE FIX IT

    56 votes
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    2 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  11. Thrive Online/App customer experience

    The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.

    The popup at the beginning asking the order type can be annoying.

    Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.

    Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…

    12 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

    Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

    We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

    We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…

  12. "Do Not Make" print on online deferred tickets

    If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Russell,
    Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket prints

    First, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)

    Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL

    Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…

  13. 2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bad Delivery Address Blacklist

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blacklist created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect our…

    53 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make a sound when a new order is added to an empty KPS screen

    To alert kitchen staff if a new order is placed, make a sound on the KPS screen

    1 vote
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    under review  ·  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Round up to the minimum delivery amount

    Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there

    6 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  17. Modify Closed Orders

    I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.

    53 votes
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    under review  ·  1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  18. I would like to be able to have credit card slips printed to designated printers for different order types.

    I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.

    3 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?

    Regards,
    Duessa & Thr!ve Product Team.

  19. I was wondering if we could make an option for orders to say "Paid" instead of "Not Paid" after you coupon an order out?

    When you coupon out an order it will say Not Paid beacuse there was no cash tendered, although the order is already taken care of. Is there any way for it to say Paid??

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Nick
    Thanks for the suggestion. Definitely makes sense that you would want that to say Paid. I’ll put it on the list to review – we have plans to do some revamping of printing in the next few months so this would be good to tackle at that time.
    Regards,
    Duessa & Thr!ve product team.

  20. Option to have only bumped orders show on dispatch screen.

    During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
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