General
110 results found
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move dropdown box for half and half below sizes
When trying to order online if you have the dropdown box activated to do 1/2 and 1/2 if makes you select a size first only on the desktop version, on my phone its no prob and works fine?
3 votesThanks for the suggestion! We will review this workflow and see if this can be added to future development plans.
Thanks,
Duessa / Thrive Product team -
Add Catering as an order type
I need catering to be an order type like pickup, delivery, etc.
Thanks!
1 voteHi!
Thanks for the suggestion. We don’t usually designate Catering as an order type, since catering orders can be for delivery OR pickup, which require different settings, etc.If you want to report on Catering sales, I recommend that you use the “Revenue Center” to designate Catering type items.
If you do want to proceed with a catering order type, we can rename for you one of the existing types that are rarely used, such as Eat IN or Drive Thru.
Thanks,
Duessa & Thrive Product team -
Bring back coupon descriptions!
Can you please bring back coupon descriptions in Thrive 8.1? This was such a useful feature of Firefly. A long click on a coupon would give all of the details and requirements so the employee would know how to properly apply the coupon, what requirements there were, is it valid with other offers, etc. We currently have a wiki page where we put all of the discount details but it would be so nice to not have to leave Thrive and switch to another program just for something like this.
3 votesThanks for the suggestion! We have revamped the error messaging around coupons in 8.1 to be much more specific about what is required to make the coupon work. I’m hoping that will be an improvement over using the description field for this, but look forward to getting your input on how that works for you!
Thanks,
Duessa & Thrive product team -
Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks
new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…
4 votesThanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.
It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video
You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications
Regards,
Duessa & Thrive Product team -
Allow for carry-out only or pick-up only specials to be ordered online.
Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.
7 votesHi Matt,
Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
Thanks,
Duessa & Thrive product team. -
abbility to save tabs under table orders
Should be a thing
1 voteThanks for your suggestion. We will keep this in mind for future enhancements!
Regards,
Duessa & Thrive Product Team -
Allow delivery sequence to be altered
Often we run deliveries "in reverse order" and would like to be able to see timing for that. Currently the system only shows delivery sequence in order of the ticket#. (#1 then #2). Sometimes it makes sense to hit order #2 first before order #1.
1 voteThanks for the suggestion! We will definitely keep this in mind as we plan enhancements for this area.
Regards,
Duessa & Thrive Product team -
4 votes
Hi! Thanks for the comments! You can definitely enter a tip prior to submitting the order via the finish button and the tender screen. If you add the tip here and “pay later” the tip will still save https://thrivepos.uservoice.com/knowledgebase/articles/508594-add-a-tip-to-an-order-via-the-tender-process
For table orders, however, in some configurations finish may bypass the tender screen. In this case it is recommended that you add the tip from the orders screen after submitting, or use the auto gratuity feature.
Thanks!
Duessa & Thrive product team -
Security Group Option For Paying for and Closing Out Orders
The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.
3 votesHi!
Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer
If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.
IF you need assistance with this, please contact our support department!
Thanks,
Duessa & Thrive product team -
Add ordering by seat
We are currently using Firefly (we have for over 10 years) and are happy with the ability to order by seat number. In fact, we rely very heavily on it because we work in a team environment where a server can ring in food or drinks and another server can run those to their table. By having seat numbers we are able to provide better service to our guests by knowing exactly where an item goes, rather than “auctioning” it off at the table. It also helps us keep better organized.
We want to upgrade to Thrive, and this is…
4 votesThanks for the suggestion! Order by seat is definitely something on the list for the future. Many of our customers are using the “Subtotal” feature in thrive to accomplish much the same function in the meantime. Rather than entering a name you can enter a seat #.
https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-tickets
Thanks
Duessa & Thrive product team -
Printing on online receipt to customer
1 4 Pc Chicken Dinner - Ckn Selection
Well Done
Required Items: 4 Pc Pressure Fried, 2 Breasts, No Thighs Wanted, 1 Leg - Default, 1 Wing - DefaultSub JoJos - (8) CSS B, JoJos - 6-8 $12.99 $12.991 1 Lb Bone In Wings Premium
Well Done
Required Items: Split Premium, Split MildRanch, RanchIn the above example, this is what the customer is seeing on their email receipt. I noticed that on the online, when a requirement is selected or when an additional item is selected from the list supplied, that when it goes from 1 requirement to…
2 votesThanks for the heads up, we will check it out!
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It would be nice to have a (Red Book). For quick viewing now that we have had our system over a year. call my I can explain 423-972-2184
Red Book compairs sales to prevous year by the hour. Also each day we can enter things like weather, parties, employee issues, local events and other things that might have effected sales that day. You could also have a colom for forcasted sales by the hour to compair to.
1 voteHI! Thanks for the suggestion.
We do have a similar feature in our “Forecasting” option. This would allow you to set today’s forecast based on last year’s sales +or – a %, or on an average of the last 6 weeks, etc. It also allows you to enter a note and disregard a particular day from the forecast if unusual events have impacted it. Here is an article about it: https://thrivepos.uservoice.com/knowledgebase/articles/938424-managing-sales-forecast-and-labor-budgetThis translates into forecasted sales by hour on the daily schedule screen https://thrivepos.uservoice.com/knowledgebase/articles/938562-create-labor-schedule-daily
We’ll be working on some improved forecasting reports in the future as we continue to develop Thrive Analytics.
Thanks,
Duessa & Thrive Product Team. -
SCREEN'S KEEP SHRINKING
WHY DO THE WHOLE IMAGE OF THE SCREEN KEEP GETTING SMALLER AND NO ADJUSTMENT WE DO HAS A EFFECT.
1 vote -
Reordering in thrive online
Most of our customers are repead customers and like to order same specials most of the times when they use repead order coupon does not apply to the order please make it possible for coupon to apply at repead order if it is still valid coupon.
Thanks!3 votesHi! Thanks for the suggestion.
I expect this might be a controversial ask — many restaurant owners would want the customer to specifically select the coupon every time they order, unless the coupon is set up to automatically apply to a qualifying order.
Community, what do you think?
Thanks,
Duessa & Thrive Product Team. -
Extended breaks
We are open for a lot of hours, and so we frequently have drivers/employees who do split shifts. They work 10 am-2, go on break, come back 6-close (3 or 4 am next day technically). Often for the drivers, they just go on break, and then come back from break when they get back so that we don't have to do two checkouts for them. But the POS does not register the breaks/the time they are not working, and either Auto-Clocks them out and gives them 0 hours, or says they worked 23 hours when it should be 12. It…
1 vote -
need to be able to open more than one ticket at a time on a table.
System will not let us open more than one ticket at a time on a table.
1 voteThanks for the suggestion.
It is possible to open a 2nd ticket for a table. Here’s how:
>Start the ticket by ordering an item rather than from the table screen
>Click finish
>Choose “Table” as the order type
>Type the table # into the table # field
>Finish the order.You will now see both tickets on that table on the table screen.
You can also get multiple open tickets if you split them from one original ticket.
Thanks,
Duessa & Thr!ve Product Team. -
discount on receipts
shouls show on receipt the percent of discount not just the percent sign
1 voteHI,
Thanks for the suggestion. We are planning to make some updates to the printing functionality in the future and we’ll definitely keep this in mind as a wish list item for that project!
In the meantime, you may want to make different set discounts for the most frequently amounts, that way you can include the % in the title.
Thanks,
Duessa & Thr!ve Product Team. -
Manager Homepage Dashboard Reporting Enhancement
Regularly, we are comparing year over year comparisons as it relates to sales. While the feature is available on the dashboard to adjust the date to whatever you want to compare, it would be a great time saver to add another button to "Previous Day LY" and "Next Day LY" so it will automatically go to that day. This would save about 4 clicks to adjust the "start and end date" of the data you are trying to receive and makes it easy to toggle back and forth so you can do a quick comparison to understand what may or…
1 voteThanks for the suggestions. We are working on a lot more of these types of easy comparison data points in Thr!ve Analytics, our newest reporting platform just going into beta!
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Create an Audit Trail Report For Notes
The Note Feature in the customer profile screen is used often to document any issues, concerns or special requests. As a Manager / Owner, I would like to see when new notes are created so I can be made aware. It would be great to have an Operations Report that I can select a date range and any notes created in a customer profile can be viewed. Customer name, phone number, date of the note, employee who entered and the note itself would be the information desired.
1 voteThanks for the suggestion! I can definitely see how a report on this data would be helpful. We’ll add it to the wish list!
-Duessa & Thr!ve Team -
Dispatch screen should show the company name
The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.
19 votesThank you for the suggestion! This sounds like a beneficial idea and we will definitely keep it in mind as we make improvements to the dispatch screen in the future.
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