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  1. 4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the comments! You can definitely enter a tip prior to submitting the order via the finish button and the tender screen. If you add the tip here and “pay later” the tip will still save https://thrivepos.uservoice.com/knowledgebase/articles/508594-add-a-tip-to-an-order-via-the-tender-process

    For table orders, however, in some configurations finish may bypass the tender screen. In this case it is recommended that you add the tip from the orders screen after submitting, or use the auto gratuity feature.

    Thanks!
    Duessa & Thrive product team

  2. Security Group Option For Paying for and Closing Out Orders

    The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.

    If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer

    If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.

    IF you need assistance with this, please contact our support department!

    Thanks,
    Duessa & Thrive product team

  3. Add ordering by seat

    We are currently using Firefly (we have for over 10 years) and are happy with the ability to order by seat number. In fact, we rely very heavily on it because we work in a team environment where a server can ring in food or drinks and another server can run those to their table. By having seat numbers we are able to provide better service to our guests by knowing exactly where an item goes, rather than “auctioning” it off at the table. It also helps us keep better organized.

    We want to upgrade to Thrive, and this is…

    4 votes
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Printing on online receipt to customer

    1 4 Pc Chicken Dinner - Ckn Selection
    Well Done
    Required Items: 4 Pc Pressure Fried, 2 Breasts, No Thighs Wanted, 1 Leg - Default, 1 Wing - DefaultSub JoJos - (8) CSS B, JoJos - 6-8 $12.99 $12.99

    1 1 Lb Bone In Wings Premium
    Well Done
    Required Items: Split Premium, Split MildRanch, Ranch

    In the above example, this is what the customer is seeing on their email receipt. I noticed that on the online, when a requirement is selected or when an additional item is selected from the list supplied, that when it goes from 1 requirement to…

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow for carry-out only or pick-up only specials to be ordered online.

    Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.

    3 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Matt,
    Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
    Thanks,
    Duessa & Thrive product team.

  6. If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage

    If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage when the order is paid for with a credit card. I would make a value at the locatlion level, from 0.00 to 99.99 that would automatically charge the ticket. 0.00 would be used by your customers that do not wish to have a Credit card Service Charge, where I myself might want 3.25% of the bill. And although we would be starting at 3%, having the .xx gives us a little more flexibility…

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be nice to have a (Red Book). For quick viewing now that we have had our system over a year. call my I can explain 423-972-2184

    Red Book compairs sales to prevous year by the hour. Also each day we can enter things like weather, parties, employee issues, local events and other things that might have effected sales that day. You could also have a colom for forcasted sales by the hour to compair to.

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    HI! Thanks for the suggestion.
    We do have a similar feature in our “Forecasting” option. This would allow you to set today’s forecast based on last year’s sales +or – a %, or on an average of the last 6 weeks, etc. It also allows you to enter a note and disregard a particular day from the forecast if unusual events have impacted it. Here is an article about it: https://thrivepos.uservoice.com/knowledgebase/articles/938424-managing-sales-forecast-and-labor-budget

    This translates into forecasted sales by hour on the daily schedule screen https://thrivepos.uservoice.com/knowledgebase/articles/938562-create-labor-schedule-daily

    We’ll be working on some improved forecasting reports in the future as we continue to develop Thrive Analytics.

    Thanks,
    Duessa & Thrive Product Team.

  8. SCREEN'S KEEP SHRINKING

    WHY DO THE WHOLE IMAGE OF THE SCREEN KEEP GETTING SMALLER AND NO ADJUSTMENT WE DO HAS A EFFECT.

    1 vote
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    under review  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Reordering in thrive online

    Most of our customers are repead customers and like to order same specials most of the times when they use repead order coupon does not apply to the order please make it possible for coupon to apply at repead order if it is still valid coupon.
    Thanks!

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion.

    I expect this might be a controversial ask — many restaurant owners would want the customer to specifically select the coupon every time they order, unless the coupon is set up to automatically apply to a qualifying order.

    Community, what do you think?

    Thanks,
    Duessa & Thrive Product Team.

  10. Extended breaks

    We are open for a lot of hours, and so we frequently have drivers/employees who do split shifts. They work 10 am-2, go on break, come back 6-close (3 or 4 am next day technically). Often for the drivers, they just go on break, and then come back from break when they get back so that we don't have to do two checkouts for them. But the POS does not register the breaks/the time they are not working, and either Auto-Clocks them out and gives them 0 hours, or says they worked 23 hours when it should be 12. It…

    1 vote
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    under review  ·  1 comment  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  11. need to be able to open more than one ticket at a time on a table.

    System will not let us open more than one ticket at a time on a table.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion.
    It is possible to open a 2nd ticket for a table. Here’s how:
    >Start the ticket by ordering an item rather than from the table screen
    >Click finish
    >Choose “Table” as the order type
    >Type the table # into the table # field
    >Finish the order.

    You will now see both tickets on that table on the table screen.

    You can also get multiple open tickets if you split them from one original ticket.

    Thanks,
    Duessa & Thr!ve Product Team.

  12. discount on receipts

    shouls show on receipt the percent of discount not just the percent sign

    1 vote
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

    HI,
    Thanks for the suggestion. We are planning to make some updates to the printing functionality in the future and we’ll definitely keep this in mind as a wish list item for that project!
    In the meantime, you may want to make different set discounts for the most frequently amounts, that way you can include the % in the title.
    Thanks,
    Duessa & Thr!ve Product Team.

  13. Manager Homepage Dashboard Reporting Enhancement

    Regularly, we are comparing year over year comparisons as it relates to sales. While the feature is available on the dashboard to adjust the date to whatever you want to compare, it would be a great time saver to add another button to "Previous Day LY" and "Next Day LY" so it will automatically go to that day. This would save about 4 clicks to adjust the "start and end date" of the data you are trying to receive and makes it easy to toggle back and forth so you can do a quick comparison to understand what may or…

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create an Audit Trail Report For Notes

    The Note Feature in the customer profile screen is used often to document any issues, concerns or special requests. As a Manager / Owner, I would like to see when new notes are created so I can be made aware. It would be great to have an Operations Report that I can select a date range and any notes created in a customer profile can be viewed. Customer name, phone number, date of the note, employee who entered and the note itself would be the information desired.

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dispatch screen should show the company name

    The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.

    13 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Block drivers from adding tip on their phone after customer signs

    Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

    14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  17. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    14 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  18. Provide Gate Code Field for Address

    When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery

    6 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!

    Regards,
    Duessa & Thr!ve product team

  19. I would like to see 3rd party scheduling integration with a company like Jolt or When I work.

    These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.

    17 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  20. Log in without clocking in?

    Is it possible to log in without clocking in? There are a few rare occasions where as a manager I'd like to check out upcoming deferred orders or access other manager functions without being on the clock. Thanks!

    -Kyle,
    Quatro's Pizza

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Since clocking in sets your job type, which tells the POS some key info about how to behave, you must clock in to log on. However, you can set an employee record as “Exempt from payroll” which will not count them as “on the clock” and won’t show them on payroll reports. You may want to create a 2nd log on with this setting for those times you want to log on without clocking in.
    Thanks,
    Duessa & Thr!ve Product Team.

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