We are open for a lot of hours, and so we frequently have drivers/employees who do split shifts. They work 10 am-2, go on break, come back 6-close (3 or 4 am next day technically). Often for the drivers, they just go on break, and then come back from break when they get back so that we don't have to do two checkouts for them. But the POS does not register the breaks/the time they are not working, and either Auto-Clocks them out and gives them 0 hours, or says they worked 23 hours when it should be 12. It also messes with their checkout and runs it all wonky. We would like a future version to take into account the hours on break so that an employee can go on break for 4 plus hours, and work past midnight, and still have their hours be correct, and their checkout not get messed up. It seems that when they go past midnight/into the next day that it is when it is an issue. Any questions please call. I know that one way to prevent it is to have the driver run their report and clock out twice in a day, but often that is tedious when the POS should be able to account for the break.
Thanks for your feedback! It sounds like the auto-clock out setting of 16 hours would need to be configurable to prevent this from happening. We'll do some investigation to see if it is possible to extend this timeout setting and if that will solve this issue!
Duessa & the Thr!ve team.