AdminThrive POS
(Product Manager, Granbury Solutions)
My feedback
14 results found
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12 votes
An error occurred while saving the comment -
7 votes
An error occurred while saving the comment When assigning order numbers, you have to remember that deferred orders can be for a week or more in advance, so assigning it a current business day ticket number would then be duplicated in future days and this all has to work accordingly.
If you go to the order lookup screen and find the order you are looking for - if you click on the order total you will get what is called the full review of the order.
On the left side is Ticket ID which will be 0 for a deferred order and then an Order ID which is the internal order ID to the POS system which is immutable and will always be the same.
An error occurred while saving the comment Dale,
When a deferred order is placed into the system , it is not assigned a ticket number by default. When it goes live on the system, it gets a current ticket number according to how it is processed.
When you do a full review of the order, there is an internal order_id number that is assigned to the order that is assigned per the database and you could use that for reference.
The reason we do not assign a ticket number until it goes live is to prevent duplicate ticket numbers on the day it is processed.
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11 votes
An error occurred while saving the comment This is a something we will be looking at implementing in the future. Currently we do not have a time frame for this, but it will only be available in our 8.1 version of the software when it does get developed.
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1 vote
An error occurred while saving the comment Thanks for your feedback! It sounds like the auto-clock out setting of 16 hours would need to be configurable to prevent this from happening. We'll do some investigation to see if it is possible to extend this timeout setting and if that will solve this issue!
Thanks,
Duessa & the Thr!ve team. -
9 votes
An error occurred while saving the comment Hi Dimitri,
Thanks for your suggestion! I would encourage you to check out the Thr!ve loyalty program built into the program. This would allow you to set up a point program that gives the user 1 point for each slice purchased. You can then set a $ amount that points can be redeemed for, or use our SalesBuilder program to issue a specific reward after X slices (like a free slice). Here's some more info about the loyalty program: https://thrivepos.uservoice.com/knowledgebase/articles/1187437-using-the-internal-loyalty-program -
0 votesAdminThrive POS
(Product Manager, Granbury Solutions)
shared this idea
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7 votes
Hi Joe!
Thanks for the suggestion. Adding waitlist and reservation functionality is definitely something we’ve thought about doing for a long time. We have a portion of our customesr who do table service and would benefit from it. Its definitely on the list for consideration in the future!
Thanks,
Duessa
Thr!ve Product team.An error occurred while saving the comment Thanks for your support of this idea, John. We will definitely keep it on the consideration list.
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39 votes
An error occurred while saving the comment Another great suggestion on the house accounts, something we can consider as we design this feature! Thanks.
An error occurred while saving the comment The paid in / paid out option is definitely a great workaround, although a bit complex for many operators to keep track of!
AdminThrive POS
(Product Manager, Granbury Solutions)
shared this idea
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12 votes
Hi!
Thanks for the suggestion. Sounds like a great idea, I will add to the wish list
Regards,
Duessa & the Thr!ve Product TeamAn error occurred while saving the comment Also a great suggestion, I like the idea of distinguishing the actual "timed" orders. -Duessa
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4 votes
Hi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product teamAn error occurred while saving the comment I'm sorry, unfortunately we won't be able to get this done in time for Superbowl. I hope we might be able to get to a KPS overhaul later in 2018.
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9 votes
Hi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product TeamAn error occurred while saving the comment I don't have a set date for this yet - we are actively researching with our credit card processing partners the details of how we would implement this feature.
An error occurred while saving the comment This feature is a fairly high priority on our roadmap. I don't have an exact schedule for it yet, but we do still plan to add it, hopefully before Pizza Expo 2018 as a goal.
Thanks,
Thr!ve Product Team -
1 vote
Hi Danny,
I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
Thanks,
Duessa & the Thr!ve Product TeamAn error occurred while saving the comment True, the setting "Allow tickets as a server" controls whether the orders screen defaults to that server's name, NOT whether the employee appears on the drop down list.
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4 votes
Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
Thanks
Thr!ve Product Team.An error occurred while saving the comment Hi John,
Thanks for your question. The store hours you set in the POS system controls when restaurant employees can place orders in the POS. Setting them for prior to open would not affect a customer's ability to order online, as we have separate hours for that. -
2 votes
An error occurred while saving the comment Thanks Joe, both great ideas and good feedback for the Dr!ve app! We do have the email feature on our roadmap for future release, and I will add the phone suggestion as well.
We currently have Quick Offer Links (QOL) for short. This allows you to link offers for a franchise (select the location after you have selected the link) or for individual locations (more targeted to a specific location). Please check with support or go to the online knowledge base and search for QOL and there is an article for 8.0 sites or 8.1 sites.
Thanks!