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377 results found

  1. Ingenico 7000/8000 should be able to display the order (shortened version at the least)

    Ingenico 7000/8000 should be able to display the order (shortened version at the least) for example Large King's Pizza - $16.99, Medium Pepperoni - $13.99. Total - $30.98. Most of the retail stores that I have visited has this feature. Pushing this data out to the terminal without needing another customer display screen would be clean and professional.

    1 vote
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    0 comments  ·  Order Taking  ·  Admin →
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  2. Tip feature should be enabled for pick-ups as well.

    I do not understand why the tip feature is only available for to go's and dine in's but not available for pick-up's. 60% of my business is done through pick-ups and so my staff are extremely disappointed when I switched to Ingenico 7000's.

    1 vote
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  3. Make countdown function work for multiple sizes of the same item

    I love the countdown function. However, when I put in a countdown for an item such as a soda that has multiple sizes there is no way to differentiate from the other soda sizes.
    For example, I do a stock countdown for orange 20oz but when a 2 liter orange is ordered it takes inventory from the 20 oz orange countdown that I entered. Making it completely inaccurate.

    Is there a way to make a countdown for each individual size of a certain item?

    Thanks for your consideration!

    4 votes
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  4. Like driver alerts make pick up alerts

    Like driver alerts make pick up alerts

    12 votes
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  5. Move online Tip line to final checkout page

    Customers are missing the tip line when ordering online. They tell our crews regularly that they didn’t see anywhere to tip.

    It would be more intuitive to have it appear on the final checkout page.

    Requesting that the add tip line be moved to the final 'Place Your Order’ checkout screen, instead of the earlier 'Review Your Order’ screen.

    6 votes
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  6. integrate pixels

    we need to be able to put social media pixels into tcc. it would save millions of dollars collectively on your customers on social media be integrating social media pixels into the final confirmation page. Facebook, twitter, google,yelp, spottily, Pandora, etc. if it takes more then a day or 2 of programming i would be surprised. or just give us an option for our own landing page where we can put our own html code on there. the social media on tcc is bs.

    3 votes
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  7. Drop Down option for Menu Items

    For menu items with multiple variations of quantities, would be nice to list the item once with a drop down option for quantity.

    For example, Wings can come in quantities of 8, 24, or 40. Currently we have to list these 3 separate times on-line. Want to list the wings once with a drop-down choice for 8, 24, 40.

    1 vote
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  8. Online Delivery orders that dont leave a tip

    We have customers that like to place an online order pay with a card and dont leave a tip. Then leave in the common message "leave on front porch". It would be helpfull if no tip is left on a delivery order for a pop up to appear asking if they forgot to leave a tip or if they planned to leave a tip in cash. If they add a tip then nothing further. if they click plan to add a cash tip then it should notate that on the reciept.

    8 votes
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  9. Integrate loyalty surveys directly into POS customer profile

    Loyalty customers have the ability to leave an internal review/survey. As of now, the surveys have to be read and TRANSFERRED from the thrive loyalty website. Why not integrate them. Have the survey show up directly in the customer profile in the POS, maybe in the notes section. This way any info from a survey could help to provide a better customer experience. Employees could avoid certain "pet peeves" a customer may have or rectify on error made on a previous order.

    3 votes
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  10. Cash-back

    Ability to offer the customer cash-back. Just like super markets offer cash-back at the register to their customers. This would help draw in more customers because of added service.

    1 vote
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  11. Deep link into online ordering app

    Would like to be able to deep-link into the online ordering app from other marketing pages outside of the app. For example, from certain menu pages, landing pages or other promotional pages on our website we would like to display detailed promotional material describing specials, promotional items or favorites, categories etc., and then include a hyperlink (deep-link) into the specific item or tab in the ordering app.

    12 votes
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  12. Fix for half and half language

    Customers call very confused about placing online orders for a half and half pizza because of the phrasing is confusing.

    If a customer is ordering a VEGAN pizza the prompt for creating a half and half pizza is

    "Want to make 1/2 your VEGAN pizza one of our Specialty VEGAN Pizzas?"

    BUT the drop-down menu lists ALL menu pizzas, not just VEGAN ones.

    The same happens when you order a meat or veggie pizzas (replacing the word MEAT with VEGGIE or VEGAN respectively, pulling from the category names).


    SUGGESTED FIX / REQUEST:

    The question line shouldn’t pull from categories but…

    3 votes
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  13. hourly breakdown trend report by order type for better labor scheduling

    A trend report that can break down multiple days - like a monday etc etc. by hourly order type, delivery, dine in, pick up etc. - knowing how our sales are coming in by hour would help restaurants run better labor costs - experienced operators like myself can do this from our experience but as we grow we need this report to help less experienced managers still run their operations with the data available.

    3 votes
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  14. Be able to change menu prices by %

    It would be great if there was the ability to change menu prices by being able to choose a percentage to increase all menu items. For example, increase all menu items by 10% or increase all modifier prices by 5%.

    7 votes
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  15. Allow for EMV payment technology through Global Payments Integrated CC Processing

    Please allow for this critical security to avoid chargebacks and fraudulent credit card usage!

    12 votes
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  16. Decouple Future Date Deferred Orders from Today's Item Countdown

    Currently if we have a countdown enabled and take a deferred order for next week, Thrive will remove the items from today’s countdown.

    Example: Someone wants a 5 salads for tomorrow and have 6 on hand today.

    Thrive doesn't recognize that the order is for tomorrow, and after placing the deferred order it will tell counter staff that today we have one salad left.

    If the deferred order is for the same day we don’t mind the items on hand being adjusted — because that product is spoken for.

    However it would be super helpful if Thrive could distinguish between…

    3 votes
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  17. That pick up orders prompt the customer for tips like the to go orders do. This would greatly help my staff.

    That pick up orders prompt the customer for tips like the to go orders do. This would greatly help my staff.

    1 vote
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  18. Integrate Favor as another 3rd party fleet delivery option. They cost less than DoorDash and provide better service.

    It is increasingly hard to recruit drivers. For the last 3 months we have had to use Doordash fleet service for all deliveries. We were using Favor, which provides better service for a lower driver fee than DoorDash, but we had to set them up as an employee and manually enter the order information on the Favor order website. This also caused a problem with actual employees fighting over Favor tips and stealing the driver fees that showed up in the POS. Can Thrive work with Favor to integrate them into the POS and give us another fleet delivery option?

    1 vote
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  19. When a printer is down auto send ticket to another printer

    When an assigned printer for a certain station is down make the pos send a ticket to a different station with a comment on top of the ticket that reads "station printer down" and tickets get automatically redirected to a different station

    7 votes
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  20. Assign order number to deferred orders when order is placed

    When we receive multiple deferred orders in one day and they all are assigned a # as the order number, tickets get mixed up. Would like to have an order assigned to the deferred order when it comes in. Do you have any suggestions to manage these deferred orders in the meantime of this being implemented?

    7 votes
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