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  1. see history of offers sent to customer from sales builder

    Sometimes we get a call and customer says they have a free offer from sales builder and nothing shows up on pos. Would be very nice if under the customers information we had a little box showing the history of the offers sent and date they were redeemed, if they were. That way if offer was already redeemed we would know it and the date, time and maybe even ticket number of redeemed offer.

    2 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  2. NOT RESET DATE WHEN LOOKING UP ORDER

    Its frustrating that when you go do look a orders on any other day than today it always makes you reselect the date and will not retain that day,. There should be a way to go back instead of a complete refresh when you are drilling down on a particular list of orders. Instead each time you have to do a complete new search and date entry

    6 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  3. Your Order is on its way....

    I received an email saying "Your order is on it's way". This should come as a text message. Most people will not see the email in time but everyone will see the text message

    10 votes
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    3 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a credit card fee

    Have an option to charge a percentage to recoup credit card processing fees. I see square and hunger rush are able to do it.

    11 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  5. Countdown items sync to Online

    We would like countdown items in the POS to sync with Online Ordering. For example, if we only have 5 Salads left in POS someone online shouldn't be able to order 6 salads.

    18 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. I would like to be able tturn off some of my delivery area during a snow storm.

    We have 7 delivery zones. I would like to be able to turn off some of them when we have ice on the roads because it takes too long to get to these customers.

    9 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Online Order Notes- WARNING

    Online notes is an issue (people typing in ADD Shrimp, etc) IF you are not using a dot matrix printer priming two colors notes re hard to see that are typed in. BUT there should be a " Warning : You may be charged an upcharge the requested typed into the field. " This is a pain, you have to call them and choose between them saying not to the upcharge or yes , either way its not fun and giving the customer the best service. I think a warning will say we will do it but there will be…

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  8. Print Format of Employee Shedule -Has too large of a header

    This report needs work. The logo takes up 1/3 of a page and pushes reports to 2 pages when they are not that big of report. Also the font could be bigger. I would help if it didnt repeat the dept in each cell? It makes them twice a big. Thanks

    3 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  9. Deferred order payment options

    I've had multiple customers come to my shop wanting to place an order for a later time and want to pay cash for that order right then. When i tried to do this it only gave me the option to take a credit card for that order. We need the ability to take different payment methods for those.

    7 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  10. Item Price Change Suggestion

    We should be able to change the price of an item without having to do it as open food. For example. Say I have topping based pricing on my pizzas and my pizza cap is $24 but someone ordered a meat pizza with an absurd amount of toppings and I want to make the price $28. We should be able to change the price of that item and it would read as Meat Pizza $28, instead of reading as Meat Pizza $24 and Open Food $4. Because the customer will see the $4 charge and say what is that $4…

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  11. Should be able to accept Crypto as a form of Payment

    It would be great if Granbury was ahead of everyone else and we could accept Cryptocurrency as a form of payment on Thrive POS. We don't need to accept many types of coins, just a few of the main coins like Bitcoin, Ethereum, Doge, and maybe Cardano.... Or even just Bitcoin and Ethereum for now.

    Lets get some votes and get this going...

    3 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reports option for last month, last week, and last year option

    Could you add button under reports for last month, last week, and last year? Would be very helpful.

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. move dropdown box for half and half below sizes

    When trying to order online if you have the dropdown box activated to do 1/2 and 1/2 if makes you select a size first only on the desktop version, on my phone its no prob and works fine?

    3 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  14. Get rid of the unnecessary sounds on the driver app.

    It is a huge distraction to my drivers that while your app is open it makes a ton of noise... clicking, whistling, and beeping. they all have been closing the app to get rid of the noise while they drive and then having to restart the app when they get where they are going. there should at least be an option to turn the sound off. it interrupts our navigation and music every couple seconds if we dont shut the app down.

    10 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create a employee debit card that we can pay out earned credit card tips to.

    I suggest that you integrate with World Pay to create a debit card that we can issue to employees that earn tips. Because credit card payments are now 98% of our business it is difficult to keep enough cash on hand to pay out tips at close. It is also not safe keeping more cash reserves in the store. I suggest you integrate a employee issued debit card that we can transfer funds to at the end of day close. Would be a nice feature for a Thrive point of difference against your competitors also.

    1 vote
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be great if there was a way to see the distance between two deliveries.

    when you click on two deliveries its hard to tell how far they are from each other. If they are close it zooms in, so it ends up looking like they are far apart from each other anyway. So unless you really know the neighborhood it is very difficult to tell the distance between deliveries...

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  17. voided countdown items

    there should be a way to make the countdown items go back on the count when you void an order... a popup asking if it should or not. my count is getting effected by this if i dont remember to manually enter it back in later when not busy

    9 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show Deferred Orders with Their Promise Time on the Dispatch Screen

    Deferred orders always complicate route making, especially when drivers have to route themselves. They have no way of knowing an order is deferred until they assign it to themselves and see it on the ticket. Please add someway to show a delivery order is deferred and what it's promise time is.

    9 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Catering as an order type

    I need catering to be an order type like pickup, delivery, etc.

    Thanks!

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for the suggestion. We don’t usually designate Catering as an order type, since catering orders can be for delivery OR pickup, which require different settings, etc.

    If you want to report on Catering sales, I recommend that you use the “Revenue Center” to designate Catering type items.

    If you do want to proceed with a catering order type, we can rename for you one of the existing types that are rarely used, such as Eat IN or Drive Thru.

    Thanks,
    Duessa & Thrive Product team

  20. Integrate Slice online ordering to our POS System

    We use Slice as an online platform and have had tremendous success with them. Customers have been using our online portal through Thrive, but we are getting many fraudulent chargebacks from online orders. To mitigate this, we are pushing orders through Slice now, which has worked really well. Problem is, we are getting overwhelmed with orders from Slice on some nights and have to input their orders into our POS for deliver and pickup. PLEASE PLEASE see if you can integrate Slice orders to come through our POS system, much like they do already with Square. It would save us…

    5 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
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