34 results found
I received an email saying "Your order is on it's way". This should come as a text message. Most people will not see the email in time but everyone will see the text message16 votes
Thanks for the input! We are planning to add more customer notification features such as messaging for pick up & delivery as part of our 2021 roadmap.
Duessa / Thrive Product Team
I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.7 votes
Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.
Duessa & Thrive Product team
The whole reason a customer downloads a restaurant's mobile app is so they can order quickly. Any time the app is closed, you have to re-enter all log in info. Totally defeats the purpose. They can order from a website and do the same thing. Look up any food ordering app. They all keep you logged in because it's convenient. This is a major flaw!8 votes
Thanks for the suggestion. We do have some improvements slated for session management which will address this issue, hopefully later this year.
Duessa & Thrive POS team.
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I would be using 3 so I would expect a 3% service charge. In our case, this would be for the credit card processing. But any value here is what would be added to the order prior to the credit card processing. This idea might need to jump ahead of other suggestions just because of the nature of the business and the nature of the populous reaction to the pandemic we are potentially going to experience.
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…4 votes
Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.
In the meantime you may want to consider increasing delivery fees to help?
Best of luck during this uncertain time.
-Duessa & Thrive Team
Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.3 votes
Hi! We are planning to integrate with a 3rd party scheduliing provider soon and are in contact with 7Shifts as one of the potential vendors.
Duessa & Thrive Team.
Hi! Thanks for the suggestion. This is definitely a great idea and something we will add to our future roadmap.
Duessa & Thr!ve Product Team.
These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.17 votes
Update on this, we have partnered with 7 Shifts for scheduling. We will be working on the integration in the fall of 2020. If you are interested in getting started with 7 Shifts sooner than that feel free to reach out to us & we can put you in contact with them.
We have 5 zones for delivery, The higher the zone the more the customer needs to order for us to deliver there, because they live further away. Letsget enabled me to set minimums, but, support just told me Thr!veonline wouldn't allow minimums11 votes
Thanks for the suggestion! This is something we’ve got on our roadmap for future development.
-Duessa & Thr!ve Product Team
The name in the drop down box sould only be the names of selected job types not all employees. Example is, only employees who take orders (servers / bartenders) should be the only names in that drop down box and prep cooks or janatorial or staff who dont take orders should not be listed there.3 votes
Thanks for the suggestion! This definitely makes sense and is something we can address in the near future.
Duessa & the Thr!ve Product team
There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.28 votes
Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
Duessa & the Thr!ve product team.
Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.5 votes
Thanks for the suggestion. This is something we have on our to do list. I don’t have it scheduled yet, but its definitely something that would be of value.
Duessa & the Thr!ve Product Team.
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.4 votes
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.
Duessa & the Thr!ve product team
A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.3 votes
Good news! This is definitely something on our roadmap for 2018.
Duessa & Thr!ve Product Team
You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks0 votes
HI! Thank you for your suggestion. We are planning to add a day of week restriction soon.
Duessa & Thr!ve Product team.
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!2 votes
Thanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip4 votes
We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.39 votes
The tips do not report on the Payroll Details, only the clock in and outs. I need to see what they claimed on a daily basis. I don't need the breaks on there or the other column. I need to see what tips they reported on check out each day, not the weekly total on the payroll report.4 votes
Hi, We can definitely plan to add the tips on the payroll details report in the future. In the meantime, you can run the payroll report daily to see this information.
Duessa & Thr!ve product team
Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it by I need to add to my order for the 28th. Firefly gave them this functionality. Thrive does not.
Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…1 vote
Thanks for the heads up. We will look into adding this information to the ordesr screen and the customer look up area.
Duessa & Thr!ve Product Team
PLEASE for the love of god ... when you do a credit card batch REVIEW Please put how many credit cards you should have
JUST A SIMPLE NUMBER THAT TELLS YOU HOW MANY CC U SHOULD HAVE FOR THAT BATCH3 votes
Hi! Thanks for the suggestion. We are working now on some improvements to the batch screen and this will be included.
Duessa & Thr!ve product team.
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