General
110 results found
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Retain Credit Card data on reopened orders
When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.
92 votesHi,
Thank you for your comment. We will review for possible future changes!
Regards,
Thr!ve Product Team. -
Modify Closed Orders
I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.
69 votes -
Block drivers from adding tip on their phone after customer signs
Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.
26 votesThanks for the suggestion! This sounds like an important security update and definitely is something we’ll consider for a future update of the Dr!ve app!
Regards,
Duessa & Thr!ve product team. -
Thrive Online/App customer experience
The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.
The popup at the beginning asking the order type can be annoying.
Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.
Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…
24 votesHi,
Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.
We are currently working on some changes to make the schedule option more prominent, so you should see that soon.
We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…
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Re-visit "Fractions"
Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.
21 votesHi Gary,
Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.Thanks!
Thr!ve Product team. -
Dispatch screen should show the company name
The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.
19 votesThank you for the suggestion! This sounds like a beneficial idea and we will definitely keep it in mind as we make improvements to the dispatch screen in the future.
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Credit Card Slips
Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?
18 votesHi,
Thanks for your suggestion about the credit card slips. We will add this to our list for consideration when planning future development!
Regards,
Duessa & Thr!ve product team. -
Real time driver tracking for customer....
When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.
17 votesHi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
Regards,
Duessa & the Thr!ve Product Team. -
Credit Card Transaction Fees Deduction for Driver Tips
We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
(eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…17 votesHi Dimitry,
Thanks for your suggestion. We will add it to the wish list for future development consideration!Regards,
Duessa & the Thr!ve Product Team. -
Promise Times on Order Screen
We were hoping we could add a promise time line on the order screen. We do a lot of timed orders for pick ups and there is currently no way to tell timed pick ups from normal pick ups. On the dispatch screen you can just look at the delivery promise time to tell the timed deliveries from the normal ones. We wanted to have the same feature on the order screen. Thanks
12 votesHi!
Thanks for the suggestion. Sounds like a great idea, I will add to the wish list
Regards,
Duessa & the Thr!ve Product Team -
Labor Payroll Details Integration to QuickBooks
PROBLEM: Rekey all payroll information to Quickbooks desktop and on-line. SOLUTION: (1) Create integration with Quickbooks.(2) Enhance Labor Payroll Details report for user to validate payroll detail data before sending to Quickbooks. (3) Create Button to initiate integration for Quickbooks (4) Provide confirmation of successful integration and error message handling BENEFIT: Eliminate time to rekey payroll information (2) eliminate keystroke errors updating Quick Books
11 votesHi Michael,
I assume you are referring to Quickbooks payroll module, not just the accounting side of QB?
Thanks,
Thr!ve Product Team. -
Delivery report
It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???
10 votesThanks for your suggestion! This si definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product team. -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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Add an option for a donated gift card.
I have heard this request from Famulari's and Tarantino's now. They are not happy with having to do a separate paid out for a gift card when donated for marketing purposes and would like an option for reconciling the donated gift card to show along with daily summary.
9 votesThanks for the suggestion. This is definiltely something we’ve had requests for in the past and is something we can consider for future development.
Thanks!
Thr!ve product team -
Round up to the minimum delivery amount
Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there
9 votesThanks, this sounds like a great idea and we will definitely consider it for the future!
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Different lead time depending on order type.
We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.
9 votesHi, thanks for the suggestion. That makes a lot of sense, and is something we can consider adding for future development!
Regards,
Duessa & Thr!ve Product Team -
Change promise times automatically based on number of open orders in the system
It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.
9 votesThanks for the suggestion! This is something we have considered in the past, just need to figure out the ideal formula.
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Customer lookup by address
It gives you the ability to lookup a customer by every means except address.
8 votesThank you for your suggestion! This is definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product Team -
ADD the "Transfer" icon to the bottom of "orders" screen
The transfer icon at the bottom of the " table" screen needs to be added to the bottom of the "order" screen. Currently there is NO way to transfer a pickup order that was placed "online" as confirmed by your technician Jason. We must be able to transfer orders to the correct server so they can receive the tips. Also, transferring from every individual "server status" screen is time consuming during a rush.
7 votesHI Craig!
Thank you for your suggestion. This makes a lot of sense and I can definitely add it to our “wish list” for an upcoming release.
Thanks,
Duessa -
Provide Gate Code Field for Address
When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery
7 votesThanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!
Regards,
Duessa & Thr!ve product team
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