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  1. Auto Logout Emplyees from all terminals apon clockout

    When employees clock out, if the are signed in to more than one terminal, the other terminals do not sign them out. This allows somone to take orders and use their account even though they are no longer clocked in. Please add an auto logoff function to prevent this. This creates a major security issue.

    19 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Thrive Online/App customer experience

    The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.

    The popup at the beginning asking the order type can be annoying.

    Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.

    Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…

    18 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

    Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

    We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

    We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…

  3. Credit Card Slips

    Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?

    18 votes
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  4. CASH DISCOUNT PROGRAM

    TRANSFER THE CREDIT CARD FEES TO OUR CUSTOMERS THROUGH A CASH DISCOUNT PROGRAM. SEE AN EXAMPLE:

    https://www.quantumelectronicpayments.com/implement-legal-and-compliant-cash-discount-program/

    How to Implement a Legal and Compliant Cash Discount Program

    Posted 04 / 23 / 18 | Author: Calvin Lu | Categories: Insider

    By now, you’ve probably become aware of the rising popularity of Cash Discount programs as a way to offset your merchant service fees. A Cash Discount program is a method of implementing a service fee to all customers who pay with a card, while providing a discount to those who pay with cash. Cash Discount programs are legal in all…

    18 votes
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  5. When a customer pays with gift card, print the remaining balance on the receipt.

    As of now customers are kind of in the dark in regards to their balance. We have to check the balance for them and tell them verbally. There's no way for us to print the balance.

    17 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  6. I would like to see 3rd party scheduling integration with a company like Jolt or When I work.

    These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.

    17 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Update on this, we have partnered with 7 Shifts for scheduling. We will be working on the integration in the fall of 2020. If you are interested in getting started with 7 Shifts sooner than that feel free to reach out to us & we can put you in contact with them.

  7. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    17 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  8. 16 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Credit Card Transaction Fees Deduction for Driver Tips

    We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
    (eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…

    16 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Intergrate with QuickBooks

    Most small businesses I know use QuickBooks Fianacial software. It would be great to have the sales and labor(Payroll) be intergrated for ease of operations.

    16 votes
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  11. How about some more fun templates for SalesBuilder

    Need more fun things,like Just Because! to thank customers any more fun stuff,

    16 votes
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  12. Back Button

    When you are looking up orders from a previous day. You need a back button to take you back to that day.

    16 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Your Order is on its way....

    I received an email saying "Your order is on it's way". This should come as a text message. Most people will not see the email in time but everyone will see the text message

    16 votes
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    3 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.)

    Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.) directly into Thrive. We were going to use that company you referred, I believe it was Orderly? Not sure what the name was, but they fell apart and stopped taking on business. Is there another company that you recommend?

    16 votes
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  15. Diamond Touch had this. Maybe thrive can adopt.

    Maybe thrive can adopt. When a make line printer did not print a ticket for any reason, ink, jam, power loss, that ticket was automatically directed to a working line printer. A message was also printed on that ticket informing us that a printer was malfunctioning. Which in turn led us to find and fix the problem.

    15 votes
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  16. 14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  17. We should be able to Select the Amount of wings before asking if they ask for type, sauce and extra sides

    Sometimes we can select the amount, but it disappears when you add all the items that go with the wings. This also happens on the Pizza Screen. Choosing the Size or Amount first should be the first thing to do.

    13 votes
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  18. Deferred order payment options

    I've had multiple customers come to my shop wanting to place an order for a later time and want to pay cash for that order right then. When i tried to do this it only gave me the option to take a credit card for that order. We need the ability to take different payment methods for those.

    13 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  19. NOT RESET DATE WHEN LOOKING UP ORDER

    Its frustrating that when you go do look a orders on any other day than today it always makes you reselect the date and will not retain that day,. There should be a way to go back instead of a complete refresh when you are drilling down on a particular list of orders. Instead each time you have to do a complete new search and date entry

    13 votes
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  20. Promise Times on Order Screen

    We were hoping we could add a promise time line on the order screen. We do a lot of timed orders for pick ups and there is currently no way to tell timed pick ups from normal pick ups. On the dispatch screen you can just look at the delivery promise time to tell the timed deliveries from the normal ones. We wanted to have the same feature on the order screen. Thanks

    12 votes
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    2 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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