General
372 results found
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Allow for carry-out only or pick-up only specials to be ordered online.
Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.
10 votesHi Matt,
Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
Thanks,
Duessa & Thrive product team. -
Apple Pay or Crypto option for TOL
I'd like there to be an apple pay option or crypto option for TOL. Even options like Venmo or cash app would be ideal but Apply Pay would be a high priority for quick 1 click ordering and less abandoned carts
10 votes -
Delivery report
It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???
10 votesThanks for your suggestion! This si definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product team. -
Get rid of the unnecessary sounds on the driver app.
It is a huge distraction to my drivers that while your app is open it makes a ton of noise... clicking, whistling, and beeping. they all have been closing the app to get rid of the noise while they drive and then having to restart the app when they get where they are going. there should at least be an option to turn the sound off. it interrupts our navigation and music every couple seconds if we dont shut the app down.
10 votes -
fractions
When Modifying a pizza ( lets use a supreme pizza for example) if you fraction the pizza to make one half of the pizza no mushrooms the ticket will print saying all over no mushrooms half with mushrooms. This should be corrected or we should possess the abily to change this option. Changing the ticket to simply say one half no mushrooms would creat less confusion.
10 votes -
Add a search feature for the Out-of-Stock tab.
When a single item is out of stock, I have to go under each and every single tab to find every variant of that item. It'd be nice to have a search feature where we simply type it and it shows us everything with that keyword. Basically a Ctrl+F.
Plus, I don't know if I'm doing something wrong, but sometimes I'll have an item out of stock for a few days and then out of nowhere an online customer will place that out of stock item.
9 votes -
voided countdown items
there should be a way to make the countdown items go back on the count when you void an order... a popup asking if it should or not. my count is getting effected by this if i dont remember to manually enter it back in later when not busy
9 votes -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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Mobile credit card processing integration
On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.
9 votesHi Nick,
Thanks for the suggestion. This is on our roadmap and a feature we plan to add later this year.Thanks
Duessa
Thr!ve Product Team -
Round up to the minimum delivery amount
Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there
9 votesThanks, this sounds like a great idea and we will definitely consider it for the future!
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Employee requirement expirations should alert the employee as well as management.
It is currently possibly to set up the employee requirements and an alert for management on the management home screen, but it would be great if as of the 10 day warning an alert could be sent to the employee. For example, if the employee has expired requirements, a message pops up when they try to log in saying they can't clock in because of expired requirements. The same kind of message should pop up saying "your requirement will expire in x days," while they clock in.
9 votes -
Move online Tip line to final checkout page
Customers are missing the tip line when ordering online. They tell our crews regularly that they didn’t see anywhere to tip.
It would be more intuitive to have it appear on the final checkout page.
Requesting that the add tip line be moved to the final 'Place Your Order’ checkout screen, instead of the earlier 'Review Your Order’ screen.
9 votes -
Digital Punch Card/E Gifts
During our lunch time many people come from a nearby industrial park where many workers have only a half hour to eat lunch. We provide a large slice selection for this reason and we are mostly grab and go during lunch. We would love to have some type of digital punch card available as a reward that can get punched for every slice you buy. So when you buy a certain amount of slices you will receive a free slice. This can be configured for any item on your menu for as many places offer punch cards for whole pizza…
9 votes -
Different lead time depending on order type.
We obviously need more lead time for a delivery order than a pickup order. We're forced to set our lead time for deliveries, so what happens quite often when it's busy is the deferred pickup orders get made way too early.
9 votesHi, thanks for the suggestion. That makes a lot of sense, and is something we can consider adding for future development!
Regards,
Duessa & Thr!ve Product Team -
Add an option for a donated gift card.
I have heard this request from Famulari's and Tarantino's now. They are not happy with having to do a separate paid out for a gift card when donated for marketing purposes and would like an option for reconciling the donated gift card to show along with daily summary.
9 votesThanks for the suggestion. This is definiltely something we’ve had requests for in the past and is something we can consider for future development.
Thanks!
Thr!ve product team -
Change promise times automatically based on number of open orders in the system
It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.
9 votesThanks for the suggestion! This is something we have considered in the past, just need to figure out the ideal formula.
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Undo Server Close
Ability to undo a server close.
8 votes -
Email receipt
Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!
8 votesHi!
This is something we’ve heard from a few customers and we have on the list to address in the future!
Thanks,
Duessa -
Customer lookup by address
It gives you the ability to lookup a customer by every means except address.
8 votesThank you for your suggestion! This is definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product Team -
Integrate Slice online ordering to our POS System
We use Slice as an online platform and have had tremendous success with them. Customers have been using our online portal through Thrive, but we are getting many fraudulent chargebacks from online orders. To mitigate this, we are pushing orders through Slice now, which has worked really well. Problem is, we are getting overwhelmed with orders from Slice on some nights and have to input their orders into our POS for deliver and pickup. PLEASE PLEASE see if you can integrate Slice orders to come through our POS system, much like they do already with Square. It would save us…
8 votes
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