General
372 results found
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Clarify What End of Day EMAIL Numbers MEAN- Two Different Numbers and No One Knows!
When you get your end of day email it shows 2 Different sales number and no one seems to know what it is. The percent gap between these 2 numbers seems to vary quite a bit day to day... Please tell what my real numbers are
3 votes -
Security Group Option For Paying for and Closing Out Orders
The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.
3 votesHi!
Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer
If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.
IF you need assistance with this, please contact our support department!
Thanks,
Duessa & Thrive product team -
Online service charge (in our case credit card charges we are incurring.)
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…
4 votesHi!
Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.In the meantime you may want to consider increasing delivery fees to help?
Best of luck during this uncertain time.
-Duessa & Thrive Team -
Could you put " \n " after the OVER ALL for the pizza printer tickets please
This has been a known problem for years and causes much confusion.
3 votes -
Add ordering by seat
We are currently using Firefly (we have for over 10 years) and are happy with the ability to order by seat number. In fact, we rely very heavily on it because we work in a team environment where a server can ring in food or drinks and another server can run those to their table. By having seat numbers we are able to provide better service to our guests by knowing exactly where an item goes, rather than “auctioning” it off at the table. It also helps us keep better organized.
We want to upgrade to Thrive, and this is…
4 votesThanks for the suggestion! Order by seat is definitely something on the list for the future. Many of our customers are using the “Subtotal” feature in thrive to accomplish much the same function in the meantime. Rather than entering a name you can enter a seat #.
https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-tickets
Thanks
Duessa & Thrive product team -
Printing on online receipt to customer
1 4 Pc Chicken Dinner - Ckn Selection
Well Done
Required Items: 4 Pc Pressure Fried, 2 Breasts, No Thighs Wanted, 1 Leg - Default, 1 Wing - DefaultSub JoJos - (8) CSS B, JoJos - 6-8 $12.99 $12.991 1 Lb Bone In Wings Premium
Well Done
Required Items: Split Premium, Split MildRanch, RanchIn the above example, this is what the customer is seeing on their email receipt. I noticed that on the online, when a requirement is selected or when an additional item is selected from the list supplied, that when it goes from 1 requirement to…
2 votesThanks for the heads up, we will check it out!
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If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage
If I had to pick one modification that I would like to see on thrive, that would be to have the thrive online charge a certain percentage when the order is paid for with a credit card. I would make a value at the locatlion level, from 0.00 to 99.99 that would automatically charge the ticket. 0.00 would be used by your customers that do not wish to have a Credit card Service Charge, where I myself might want 3.25% of the bill. And although we would be starting at 3%, having the .xx gives us a little more flexibility…
1 voteJust wanted to let you know that work is underway on this feature and it should be available soon as part of our major 8.1 release, which is now in beta!
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Lodging order recall by guest phone number
I would like to be able to recall an order for a customer at a hotel by the guest phone number, rather than just the hotel phone number.
1 vote -
Back Button
When you are looking up orders from a previous day. You need a back button to take you back to that day.
16 votes -
Credit card batch report
Instead of going into each credit card batch report and see the total it will be so helpful if the total settle amount pops on the side of each date. That will save so much labor trying to match the batch total to the deposit we get in the bank
4 votes -
Production tickets with the time the ticket is fired and not the time the ticket is originally opened.
It would be nice to the correct time of when a ticket was fired on a ticket instead of the current method of displaying when the ticket was originally opened. host of the time guests get drinks and have appetizers before deciding on main courses. In this circumstance when an entree is later fired the printed time on the ticket is appears to be vastly longer than it actually has been. Thank you.
2 votes -
Third party employee scheduling services integration.
Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.
3 votesHi! We are planning to integrate with a 3rd party scheduliing provider soon and are in contact with 7Shifts as one of the potential vendors.
Thanks
Duessa & Thrive Team. -
Delivery zones
I would like to block my employees from being to change the delivery zones!!
1 vote -
Is there a way to set a requirement for a miminum count?
Is there a way to set a requirement for a miminum count? I have a requirement that the cust must pick 2 choices, butttt, because they might want to pick 4 choices, I have that requirement set at 0. If I made it 2, then they could only pick 2.
1 voteThis option is available in our new 8.1 version, now in early beta testing.
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Change "Email Employees" to "Message/ Email Employees"
Under the cog wheel is says email no message employees. better to say message . even the confirming messages say messages not email. tks
2 votes -
It would be nice to have a (Red Book). For quick viewing now that we have had our system over a year. call my I can explain 423-972-2184
Red Book compairs sales to prevous year by the hour. Also each day we can enter things like weather, parties, employee issues, local events and other things that might have effected sales that day. You could also have a colom for forcasted sales by the hour to compair to.
1 voteHI! Thanks for the suggestion.
We do have a similar feature in our “Forecasting” option. This would allow you to set today’s forecast based on last year’s sales +or – a %, or on an average of the last 6 weeks, etc. It also allows you to enter a note and disregard a particular day from the forecast if unusual events have impacted it. Here is an article about it: https://thrivepos.uservoice.com/knowledgebase/articles/938424-managing-sales-forecast-and-labor-budgetThis translates into forecasted sales by hour on the daily schedule screen https://thrivepos.uservoice.com/knowledgebase/articles/938562-create-labor-schedule-daily
We’ll be working on some improved forecasting reports in the future as we continue to develop Thrive Analytics.
Thanks,
Duessa & Thrive Product Team. -
"Clear Current Ticket?" Misleading- when exiting order screen
When in a pending order when you exit it asks "Clear Current Ticket?" when you do it doesn't really clear the ticket UNLESS your entering an order. Please change this to "Exit Current Ticket?" or something like that.
1 vote -
1 vote
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TRUE DAY AND NIGHT SALES
CAN THEIR BE A WAY TO SEE WHAT THE TRUE SALES ARE BETWEEN DAY AND NIGHT,WE TAKE ORDERS IN THE DAY TIME FOR EVENING AND THESE SALES SHOW FOR LUNCH MAYBE REGISTER THEM TO PART OF DAY THEY ARE FOR WHEN CLOSED OUT?
1 vote -
1 vote
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