General
372 results found
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When a driver is dispatched on an order, and it is void, he cannot check back in
This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?
1 vote -
SCREEN TIME OUT
The screen times out and all information that you were working on gets trashed. Should not the screen auto log out when you touch a button or the mouse.
example: if you leave the final deposit screen up for longer than normal at the end of the night the system will allow you to plug in numbers and push the save button. Right after the save button is pushed the screen goes to the auto log out screen. The user thinks that the deposit for the night has been saved and sent however the machine just allow the user to…
1 voteHi Paul,
Thank you for your feedback. The screen time out setting is user defined and can be turned off completely or set for a longer time period. To do this, go to Configuration > Employee > Timeclock and check the “Enable auto log out” setting. Here is more info : https://thrivepos.uservoice.com/knowledgebase/articles/802290-auto-clockout-vs-auto-logoutThanks,
Duessa & Thr!ve Product team -
Would like to see expanded trend report.
Specifically online ordering percentage and "productivity"
1 voteThanks for the suggestions! We are planning a major revamp of reporting later this year, so its great to have a list of ways we can improve it!
Regards,
Duessa & the Thr!ve Product Team. -
LAYOUT ON CUSTOMER INFORMATION TAB
CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL. IT WOULD ONLY BE ADDED BY LODGING NAME, ROOM NUMBER AND CLINT CELL NUMBER
1 vote -
online order stays open on my drawer when I try to close it
I do alot of online order business. When I need to count my drawer down at mid-day, my open online orders stay in my expected register totals, even though they're open. Can we adjust this so my reports aren't constantly showing short/over?
1 vote -
add to the Gift Card report an item count for how many gift cards are sold in a time period
We need the Gift Certificate Sales report to show number of cards sold and total dollar value of cards sold.
1 vote -
KPS to order tickets by promise time/display address on deliveries
The KPS should automatically order the tickets by the promise time. Deferred orders go to the front which usually is too early. Most of us set deferred orders to activate earlier than we usually need to in case it's a large order and we need the extra time.
Displaying the address for deliveries on the KPS would be helpful also. Sometimes when orders are close to eachother, it makes sense for us to make those orders together so the driver doesn't have to wait as long. It's a hassle to look up what ticket number it is.
1 vote -
Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store
The suggestions for Thr!ve Online should also work for Thr!ve iin the store.
1 voteHi Gabe,
Thanks for the suggestion! We will definitely keep this in mind for future wish list development items!
Regards,
Duessa & Thr!ve Product Team -
Order Number appear upon submitting order
We would like the order number to appear after submitting the order. Currently we have to log back in and look for the order number on the order page
1 voteHi, Thank you for your suggestion. Are you saying that you would like this to appear on the screen for the cashier to see sort of like the Change Due pop up comes up?
Thanks,
Duessa & Thr!ve Product Team -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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Adding notes to a deferred order after it has been entered into POS.
Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.
1 voteHi Elliiot,
Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.Regards,
Duessa & Thr!ve Product team. -
Salina's has noticed that customer
Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…
1 voteHi Neal,
Thanks for the heads up. We will look into adding this information to the ordesr screen and the customer look up area.
Regards,
Duessa & Thr!ve Product Team -
Remove year to date information
On the Sales:Store Summary for one day, on the left side of the report down where is says Beginning Balance, Plus Total Tendered, there is another category farther down that says Less Deposit made. It has a year to date total there. This should only be the day asked for or "days" asked for. A year to date total is confusing my closers. Plus, in the middle of the report where the credit cards are listed, it says Expected in one column and the other says Actual. These should say Today and Year to Date as these are the figures…
1 voteHi!
Thanks for your comments. The Store Summary report is not designed to have any year to date information on it. Please contact our technical support department and they can review with you how your close procedures are working and perhaps impacting the data showing on this report?Thanks,
Duessa & Thr!ve Product team. -
I need a tip report for each employee for each day
I need to have a "Tips" column instead of breaks or lunches paid or not paid, I need to see the daily hours and daily tips reported, where is the report for that?
1 voteHi! Thanks for the suggestion. You can see the tips reported on the Payroll report.
Thanks,
Duessa & Thr!ve Product Team. -
Tips
Is there a way to see tips at hourly intervals? We split tips per shift and are having trouble knowing what there are in tips (am lunch shift) as the totals are not correct and we're not sure we are looking in the right spot. We can see the day totals after registers are closed but these figures do not match Tips Retained on reports.
1 voteHi! We don’t have a report that specifically breaks out tips on an hourly interval,. The easiest way to see this would probably be on the credit card batch screen. You can also pay tips out mid-shift – just go to the “Close register” function, pay out the tips, then cancel the close process if you don’t want to count out your register at that time. The tips will record as paid and will not ask you to pay out again.
Thanks,
Duessa & Thr!ve Product Team. -
actual sales numbers for lunch and dinner
show on report what was rung up for lunch and dinner as a actual number not what was taken
1 vote -
We need to be able to close a delivery order out for a later time as an order.
Right now you can't create an order for a later time (Deferred/promise time) without a payment. We need a "Pay Later" option on the tender screen similar to "pick up" orders. We don't alway receive payments at the time the order is placed. This creates a problem because we have to create a dummy cash order to get an order in the system which could potentially cause a future mistake,
1 vote -
can we get the clocked in screen to list people by job description?
can we get the clocked in screen to list people by job description in alphbetical order? On The Managers screen.
it is currently all over the place1 vote -
Make KPS react to modified orders appropriately
When a server edits a table order and adds more food, the order jumps in line on the KPS, following it's original order date, not the modification date. This causes the kitchen to make food out of order and upsets some customers.
1 vote -
1 vote
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