"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket prints
First, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if you need assistance in setting up any of these options.
Duessa & the Thr!ve Product team.