General
372 results found
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Allow online customers to order multiple orders to single address and split the delivery charge
for orders going to businesses to which there may be multiple orders going, maybe have an option where customers can have a drop down of how many separate orders are going and allow separate tickets and card payments but all split the delivery charge.
4 votesHi Chuck,
Our subtotal feature accomplishes this somewhat similarly, it allows you to group together the order for different recipients at the same address, pay separately, and splits the delivery fee. You can learn more about this feature here: https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-ticketsUPDATE: Just realized you were talking about online orders. We would definitely like to add support for subtotal orders here in the future!
Thanks
Duessa & the Thr!ve Product Team -
Would you make the F for Fractional a circle with a line through it displaying 1/2 to make it easier for employees to find on own?
Fractional is to defining in this industry and easier to the kids hired to just see a fraction. If you can make the button round like a pizza and use 1/2 in the center. It becomes easier for your staff to navigate by themselves.
4 votes -
Search for who closed a ticket
It would be very helpful to have the availablity to search for who closed a ticket, not just opened it. (In terms of pick-up orders specifically). For both reports, and in the orders section when choosing a specific server
4 votes -
Allow for there to be a negative cash balance in a driver's account.
It only allows you to make a cash drop for the total amount of cash orders on a drivers account plus bank. It doesn't take into account cash tips they may receive. Because of this, instead of simply being able to make a drop quickly, it forces us to go back and add a tip to one of the cash orders so that the system recognizes there is enough cash to make a drop. A completely unneccessary step.
4 votes -
ANY EMPLOYEE CAN CHANGE THEIR BOSSES FINGER PRINT TO THEIR'S!
Fix the MAJOR Bug that allows a lesser security level employee (non MANAGEMENT) to change their managers finger print the theirs! All the boss knows is their finger print is not working... Really bad!
4 votes -
The app does not work for any of our drivers. Each order comes up on their app hours after being assigned to them.
The delivery app does not work for any of the drivers at this location. Once each order is assigned from the POS system, it takes hours to appear on the driver's app. It has been unreliable for weeks now and our store has converted 100% to paper copies.
4 votes -
Report time match the computer
The Summary says two hours in advance, example, today's report says created at 2pm when it's only 12pm here, why???
4 votes -
Have system sort items by category when printing from production printers.
I have submitted this suggestion before and was told that this option already exisited but no one's been able to figure out how to ge the system to do what I'm suggesting. So I'm resubmitting in hopes of having it looked at again.
What I'm suggesting is that the system automatically recognise items belonging in the same category, ie. salads, burgers, dinners, etc, and group them together regardless of the order in which they were entered. This would make it easier for the cooks to see similar items and produce them simultaneously without having to scan longer tickets, ex. a…
4 votes -
Driver screen actual cash owed
like a read out that has a positive or negative number
example(order cash + bank) - ( credit card tips + delivery fee) = amount due
would be easier to know how much cash to drop without going into crazy negative numbers
4 votes -
Allow toppings to be set up with requirements.
Currently, requirements can only be set up on items that are built with item based pricing. I would like to have requirements built in to topping based pricing as well. One case where this would be useful, for example, is in adding salads with topping based pricing, and adding a salad dressing as a requirement.
4 votes -
Credit card batch report
Instead of going into each credit card batch report and see the total it will be so helpful if the total settle amount pops on the side of each date. That will save so much labor trying to match the batch total to the deposit we get in the bank
4 votes -
4 votes
Hi! Thanks for the comments! You can definitely enter a tip prior to submitting the order via the finish button and the tender screen. If you add the tip here and “pay later” the tip will still save https://thrivepos.uservoice.com/knowledgebase/articles/508594-add-a-tip-to-an-order-via-the-tender-process
For table orders, however, in some configurations finish may bypass the tender screen. In this case it is recommended that you add the tip from the orders screen after submitting, or use the auto gratuity feature.
Thanks!
Duessa & Thrive product team -
Add ordering by seat
We are currently using Firefly (we have for over 10 years) and are happy with the ability to order by seat number. In fact, we rely very heavily on it because we work in a team environment where a server can ring in food or drinks and another server can run those to their table. By having seat numbers we are able to provide better service to our guests by knowing exactly where an item goes, rather than “auctioning” it off at the table. It also helps us keep better organized.
We want to upgrade to Thrive, and this is…
4 votesThanks for the suggestion! Order by seat is definitely something on the list for the future. Many of our customers are using the “Subtotal” feature in thrive to accomplish much the same function in the meantime. Rather than entering a name you can enter a seat #.
https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-tickets
Thanks
Duessa & Thrive product team -
Online service charge (in our case credit card charges we are incurring.)
With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…
4 votesHi!
Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.In the meantime you may want to consider increasing delivery fees to help?
Best of luck during this uncertain time.
-Duessa & Thrive Team -
Email Verification for Online orders
Is it possible to implement some kind of email verification for customers who order online? We have already had few times that customers use unexisting email address and wrong phone number to place their order and we are not able to reach them out at all.
4 votes -
Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks
new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…
4 votesThanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.
It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video
You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications
Regards,
Duessa & Thrive Product team -
add a required check box at check out for delivery instructions
At both check out for delivery and pick up I would like there to be a required check box added to the user interface for online ordering. for delivery near the comments section I would like the required check box to ask the customer if they would like the order handed to them or to be contactless delivery. If the the contactless option is selceted they can write where they would like the order left otherwise it would default to be left at the front door. For pick up orders i would like the check box to ask the customer…
4 votes -
Employee Emails
Even if employees aren't configured under System & Security to be able to send emails, it would be very helpful for them to be able to respond to manager emails. In other words, include a reply button for POS emails.
4 votes -
Enable Import Drive Button for Store
I have a relatively high turnover for drivers and would like to be able to import them myself whenever I have to add a new one to the system.
Button is currently unavailable, regardless of account settings.
4 votes -
see history of offers sent to customer from sales builder
Sometimes we get a call and customer says they have a free offer from sales builder and nothing shows up on pos. Would be very nice if under the customers information we had a little box showing the history of the offers sent and date they were redeemed, if they were. That way if offer was already redeemed we would know it and the date, time and maybe even ticket number of redeemed offer.
4 votes
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