General
372 results found
-
Prompt by order type
I would like to be able to have a prompt on a specific order type. E.g. When choosing Pick-Up, the system would prompt the order taker to tell the customer where we are located. Given that we have several stores in certain areas, this would prevent customers from placing their orders at one location and going to another to pick it up.
4 votes -
Enhancement to Out of Stock
The Out of Stock feature currently makes you choose an item from a list of all of the categories and this list is not alphabetical so it can be difficult to find the correct category to choose an item from. For example, go into our vast expanse of items and try to select every instance of mushrooms to mark that as being out of stock. Very difficult to do.
It would be much easier to have the list sort by department first then that can be expanded to show the categories and then that can be expanded to show the…
4 votesThanks for the suggestions. We will be refactoring this area in the future and will look to make this easier to navigate.
-
Calculate change due to a driver at driver close
At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.
4 votes -
Make a sound when a new order is added to an empty KPS screen
To alert kitchen staff if a new order is placed, make a sound on the KPS screen
4 votes -
make it possible for a manager to have a security level choice when clocking in.
When high security level payroll manager needs to just take orders.
I suggest you tie the security level to the job not the person.4 votesHi Ed, Thank you for your suggestion. This is something we can definitely consider for the future!
-
restritions for coupons in thr!ve online
coupons online needs to have at limited per customer phone number and email
4 votesThanks for your suggestion! Limiting a coupon to 1st online order only is a project that we are currently working on in development. For further options to issue specific coupons to specific customers, consider our Thr!ve loyalty marketing solution!
-
Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip
4 votes -
Combine driver credit card tip report with any other tip they report manually
Drivers credit card tips shows in driver tip report but some driver get additional tips that is not part of their delivery and when they report those tips it only shows in payroll, It would be great if those tips can be seen at driver payroll tips location and if possible have totall so we can see all their tips at one place it realy helps adding them together for reporting.
Thanks!4 votesHi! If drivers enter those other tips during the driver close process on the driver status screen, they will get recorded just like the credit card tips. If drivers enter tips during the “Declare tips at clock off” process, that is more like an override of all system-reported tips and that is what will show on payroll. So if you want the 2 reports to be the same, they should enter all the tips on a per order basis prior to driver close shift. Thanks!
-
Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature
Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.
4 votesHi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.
Thanks,
Thr!ve Product Team. -
ADDING A ZONE COLUMN TO THE 'DRIVER STATUS" REPORT
IT WOULD BE VERY HELPFUL IF A COLUMN IN THE "DRIVER STATUS" REPORT WAS ADDED THAT SHOWED WHAT ZONE EACH DELIVERY IS. THIS IS ON THE REPORT THAT YOU CAN LOOK AT FOR WHAT DELIVERIES HAVE BEEN ASSIGNED. THIS WOULD MAKE IT EASIER TO JUDGE HOW LONG A DRIVER WILL BE GONE BECAUSE WE WILL NOT HAVE TO EXIT OUT OF THE DRIVER STATUS REPORT, GO TO THE TICKET AND SEE THE ZONE. IT WOULD ALL BE ON ONE SCREEN.
4 votesHi Max,
Thank you for your suggestion. It sounds like for your purpose, it may work to check the “In Process” screen which does show the zone and the driver. Would that work?Thanks,
Thr!ve Product Team. -
fix reprint issues when someone adds to an existing order.
make it so when a customers calls back to add to an order that it prints that item to the kitchen with the words revised on top, and at the same time the reciept ticket reprints with the new item on it and also says revised on the top of the ticket just like vital link does.... so that everyone knows there is a new ticket and we can look for all the correct items and not forget things like is happening now.
4 votesHi John,
Thanks for the suggestion. The POS system has the option to print “REVISED” at the top of a ticket when it is modified. I’ll forward this to our support team to see if they can review your settings and find out more about what is going on at your site.
Thanks,
Thr!ve Product Team. -
4 votes
Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
Thanks
Thr!ve Product Team. -
I suggest that you give us the option when building a coupon to have Thr!ve charge for any non-included toppings.
We have an offer that's 2 10 inch specialty pizzas for $25. But those pizzas range in price from $12.99 - $19.99! So if we do fixed price for each of $12.50 with max discount of $7.49 (to cover a $19.99 pizza) then if they order that $12.99 pizza, they can order $7 worth of toppings before getting charged! ... if only we could just tell it to charge for non-included toppings.
4 votesThanks for the suggestion! We will be working on a new configuration tool for fractions in the near future and this is something we can keep in mind!
-Thr!ve Product Team
-
KPS to print at multiple locations when bumped
I need the KPS to print at 2 locations when bumped. As of now, it only has the option to print at 1.
4 votesHi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product team -
Relabeling of the Order Types
When going to finish out at order there are standard type to choose from.
I would like the be able to create new order types or change the existing ones.
We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.4 votesHi Jeff,
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?Thanks,
Duessa & the Thr!ve Product Team. -
Order Kiosk
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.
4 votesHi,
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.Thanks,
Duessa & the Thr!ve product team -
Dispatch Promise Time - Should be remaining and NOT in mitilary time
I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.
4 votes -
Show weekly labor goal as opposed to daily labor goal
While the system shows daily labor goals i would like to see a weekly labor goal and a day by day limit or surplus on labor as to meet the goals for the week.
4 votes -
Smaller Icons for online ordering menu
Make smaller Icons so that those of us with larger menus do not have the customer scrolling down the online menu a lot maybe 5 windows across!
4 votesHi Jay,
Thanks for the suggestion. This is definitely something we can consider for possible future development.
Regards,
Duessa & Thr!ve product team! -
Payroll Details
The tips do not report on the Payroll Details, only the clock in and outs. I need to see what they claimed on a daily basis. I don't need the breaks on there or the other column. I need to see what tips they reported on check out each day, not the weekly total on the payroll report.
4 votesHi, We can definitely plan to add the tips on the payroll details report in the future. In the meantime, you can run the payroll report daily to see this information.
Thanks,
Duessa & Thr!ve product team
- Don't see your idea?