General
372 results found
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Drink consolidation button
Having a drink merge button that will merge all same drinks together so the bill is not so long or when updating qty of "another bottle of" the same only the new item prints at the bar not the updated qty.
3 votes -
PLEASE for the love of god ... when you do a credit card batch REVIEW Please put how many credit cards you should have
JUST A SIMPLE NUMBER THAT TELLS YOU HOW MANY CC U SHOULD HAVE FOR THAT BATCH
3 votesHi! Thanks for the suggestion. We are working now on some improvements to the batch screen and this will be included.
Thanks,
Duessa & Thr!ve product team. -
3 votes
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Order screen names in drop down box "orders for server"
The name in the drop down box sould only be the names of selected job types not all employees. Example is, only employees who take orders (servers / bartenders) should be the only names in that drop down box and prep cooks or janatorial or staff who dont take orders should not be listed there.
3 votesThanks for the suggestion! This definitely makes sense and is something we can address in the near future.
Regards,
Duessa & the Thr!ve Product team -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Log in without clocking in?
Is it possible to log in without clocking in? There are a few rare occasions where as a manager I'd like to check out upcoming deferred orders or access other manager functions without being on the clock. Thanks!
-Kyle,
Quatro's Pizza3 votesHi!
Since clocking in sets your job type, which tells the POS some key info about how to behave, you must clock in to log on. However, you can set an employee record as “Exempt from payroll” which will not count them as “on the clock” and won’t show them on payroll reports. You may want to create a 2nd log on with this setting for those times you want to log on without clocking in.
Thanks,
Duessa & Thr!ve Product Team. -
Adding Gratuity Suggestions on Server and Driver tickets ASAP...it's an easy fix to help all staff make more money.
Adding Gratuity Suggestions on Server and Driver tickets ASAP...it's an easy fix to help all staff make more money especially delivery drivers. Most restaurants have this gratuity suggestion at the bottom of their tickets. We please need to get this programmed. Thank you very much! G
3 votes -
2 DIFFERENT DEFERRED LEAD TIMES (DELIVERY & PICKUP) -REALLY BASIC STUFF
Right now there is ONLY ONE deferred lead time. SO either you have food cold and its Prints too EARLY for PICKUP or its Print Too late for a delivery! This costs me a lot every week because we cannot use deferred orders because its such a headache. PLEASE FIX.. Add one field to make two deferred lead types instead of JUST ONE. PICKUP orders and DELIVERY orders have VERY DIFFERENT DEFERRED LEAD TIMES- Should have been in there before every deploying deferred- PLEASE VOTE!
3 votes -
Faster online ordering
Hope we can see faster online ordering, buffering and loading sign and little slow at making orders make customer not to order online.
Thanks!3 votesHi,
Thanks for the suggestion! The speed of your online site can vary based on a number of things, such as the size of image files, user connection, browser, etc. However we are always working on performance improvements, we do have a pretty major release coming out in the next few weeks that has some performance enhancements included.Thanks,
Duessa & Thr!ve Product Team. -
Reordering in thrive online
Most of our customers are repead customers and like to order same specials most of the times when they use repead order coupon does not apply to the order please make it possible for coupon to apply at repead order if it is still valid coupon.
Thanks!3 votesHi! Thanks for the suggestion.
I expect this might be a controversial ask — many restaurant owners would want the customer to specifically select the coupon every time they order, unless the coupon is set up to automatically apply to a qualifying order.
Community, what do you think?
Thanks,
Duessa & Thrive Product Team. -
Print a receipt for credit cards if the customer selects no receipt.
If the customer selects no receipt on the touch screen, the system should still have the ability to print a receipt for the restaurant without having to reprint it.
3 votes -
Show Day of Week in report Detail
It would be helpful if the report detail that shows the date(s) the report covers and when it was created also showed the day of the week that corresponds to the date that the report covers. If a report is run for a range of dates this field would need to be excluded but it would be nice to see it as I'm stepping through one day at a time rather than having to look it up separately.
3 votes -
3 votes
This report is in progress and will be added to Thrive Analytics. Contact your account representative if you would like access to the Thrive Analytics reporting system.
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Third party employee scheduling services integration.
Offer third party employee scheduling services/ app integration to sync sales, labor data, and wages. For example 7shifts.
3 votesHi! We are planning to integrate with a 3rd party scheduliing provider soon and are in contact with 7Shifts as one of the potential vendors.
Thanks
Duessa & Thrive Team. -
Could you put " \n " after the OVER ALL for the pizza printer tickets please
This has been a known problem for years and causes much confusion.
3 votes -
Security Group Option For Paying for and Closing Out Orders
The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.
3 votesHi!
Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer
If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.
IF you need assistance with this, please contact our support department!
Thanks,
Duessa & Thrive product team -
Clarify What End of Day EMAIL Numbers MEAN- Two Different Numbers and No One Knows!
When you get your end of day email it shows 2 Different sales number and no one seems to know what it is. The percent gap between these 2 numbers seems to vary quite a bit day to day... Please tell what my real numbers are
3 votes -
Bring back coupon descriptions!
Can you please bring back coupon descriptions in Thrive 8.1? This was such a useful feature of Firefly. A long click on a coupon would give all of the details and requirements so the employee would know how to properly apply the coupon, what requirements there were, is it valid with other offers, etc. We currently have a wiki page where we put all of the discount details but it would be so nice to not have to leave Thrive and switch to another program just for something like this.
3 votesThanks for the suggestion! We have revamped the error messaging around coupons in 8.1 to be much more specific about what is required to make the coupon work. I’m hoping that will be an improvement over using the description field for this, but look forward to getting your input on how that works for you!
Thanks,
Duessa & Thrive product team -
3 votes
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