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381 results found

  1. KPS Configuration (sizes)

    The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?

    1 vote
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  2. default print times for deferred orders

    If we could set up a default print time for deferred orders, it would be most helpful!

    1 vote
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    0 comments  ·  Printing  ·  Admin →
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    Hi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
    Was there anything beyond this that you were looking for?
    Regards,
    Duessa & Thr!ve Product Team.

  3. Default voiding options

    Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.

    1 vote
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    Hi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
    Thanks!
    Duessa & Thr!ve Product Team

  4. A mobile app with store summary/sales statistics

    A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.

    3 votes
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    0 comments  ·  Reports  ·  Admin →
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  5. Orders screen notation of deferred orders when live.

    When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.

    Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.

    1 vote
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  6. Take bitcoin or other Altcoins

    We are positioned around a lot of techies, and Crypto concurrency is on the rise, companies like Square Payments are now taking bitcoin, and payments are going toward that way in the next few years, maybe set up a QR code scanner to take payments get ahead of the industry. They are trading bitcoin on the Chicago exchange in December!

    3 votes
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  7. Ability to go BACK AFTER customer lookup

    When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.

    1 vote
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  8. Orders / For Servers / Drop Down

    When going to orders, for servers, drop down list, it lists every employee in the system including non servers and employees who are not even clocked in.
    This should just be "Servers" or anyone able to take orders. Waste of time to filter through every employee just to find a server espically when you have several non server job departments.

    1 vote
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    0 comments  ·  Employees  ·  Admin →
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    Hi!
    Thanks for the suggestion. It definitely seems that we could be smarter about limiting this list to servers who may possibly have orders during the time frame you are searching. I’ll put it on the wish list for future development.
    Thanks!
    Duessa & Thr!ve Product Team.

  9. Defaulting to "all" instead of indiviudal servers.

    It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…

    1 vote
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    Hi Danny,
    I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
    Thanks,
    Duessa & the Thr!ve Product Team

  10. get rid of the military promise time!!!!!

    Get rid of the military promise times on dispatch screen.

    7 votes
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  11. Better Co Name Fields Online for Ordering

    Online orders that are to companies OFTEN use APT FIELD instead of specifying the COMPANY NAME, then SUITE. The interface is confusing and results in delayed deliveries due to needing to call the customer.

    1 vote
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    0 comments  ·  Order Taking  ·  Admin →
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  12. Option to change automatic discounts in thrive as you could do in firefly.

    In the firefly version, you were able to alter the promo discount. I need the same option in Thrive as well. Ex: some beers have a different discount than others and I need the ablitly to change when I need to.

    1 vote
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    Hi Darren
    Thanks for the suggestion! It looks like you spoke to a support tech about this, so I have reached out to him to learn more about the trouble you were having and the exact workflow that is behaving differently with Thr!ve to see if that is something we can modify!
    Thanks,
    Duessa & the Thr!ve Product Team

  13. being able to go back to order screen without it wiped clean

    it would be nice to be able to search for certain orders and open the ticket then be able to go back to the previous order screen without loosing your search criteria. As of now it seems that once you search for the day or certain days and place the correct tabs to search for orders and click on an order you cannot simply go back to that list of orders. You have to plug in the search criteria for each one....

    5 votes
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  14. Print option on order screen or pay screen

    We would like the option to print a ticket after a coupon is applied or on the pay screen. We attach coupons to the appropriate ticket. When the order automatically closes they have to go back in and search for the order to attach the coupon to a ticket.

    3 votes
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    0 comments  ·  Printing  ·  Admin →
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    Hi Lauren,
    Thanks for the suggestion. The “reprint” button at the bottom of the virtual ticket or the orders screen will allow you to print a ticket at any time. Can you use this button before pressing Finish to get the ticket printed?
    Thanks,
    Thr!ve product team

  15. Can you please change the name of a button for me. When i go in to enter the schedules at the bottom right there is a button that says clear

    Can you please change the name of a button for me. When i go in to enter the schedules at the bottom right there is a button that says clear this button deletes everything. can you please change it to say delete and maybe even move it over to the left. Is habit to close out of soemthing bu using the bottom right button and we have on many occasions deleted the schedule and it takes a lot to put it back in. Please and thank you

    1 vote
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    0 comments  ·  Employees  ·  Admin →
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  16. on the adjust order tips pop up box add quick buttons for servers to enter in tips.

    We enter 100-150 tickets at the end of the night and it would make it a lot faster to have quick buttons with $1,$2,$3,$4,$5. Also would be less mistakes by hitting 1 button if there is no change rather than hit 3 guest leaves 5 dollars hit the $5 button instead of 5, 0, 0

    3 votes
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    Hi Dave,
    Thanks for the suggestion. We are planning some changes to the server close process to make tip entry more efficient (all in line rather than one at a time). I like the idea of the quick keys as well. On the current adjust tips screen, you should be able to enter 5 without the .00 and still get $5.00 – at least on the latest version it’s doing that for me!
    Thanks,
    Duessa & the Thr!ve Product Team

  17. DAY OF THE WEEK

    It would be very helpful if the day of the week was printed along with the date of deffered orders. Each cook doesn't have a calendar with the dates in front of them and it becomes more likely that food can be made on the wrong day.

    3 votes
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    0 comments  ·  Printing  ·  Admin →
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  18. Please bring the training mode back. It is so helpful for training new employees!

    Bring back the training mode like we had in Firefly. So helpful for new employees

    25 votes
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  19. get rid of the placeholders 0.00 for adding driver tips

    Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.

    2 votes
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  20. add adress and which driver out on order screen

    it would be quicker to see address and what driver took it on order screen if the need comes up when busy instead of going to another screen

    0 votes
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