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  1. Where did the button go on the driver close out to unsettle a ticket. Need to return, creates issues.

    Put the unsettle button back on the driver close out. Making needless steps.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Yes, we removed the unsettle functions from the driver screen for simplicity, so that all tendering functions can occur via the same method. If you need to change the tender type on a ticket, just go to the orders screen, click the total to get to full review, then click undo settle. From here you can tender the ticket in a different way. I understand this may be a bit of a longer process but keeping the credit card processing consistent enables us to provide a higher quality product. Thanks!

  2. ADD the "Transfer" icon to the bottom of "orders" screen

    The transfer icon at the bottom of the " table" screen needs to be added to the bottom of the "order" screen. Currently there is NO way to transfer a pickup order that was placed "online" as confirmed by your technician Jason. We must be able to transfer orders to the correct server so they can receive the tips. Also, transferring from every individual "server status" screen is time consuming during a rush.

    7 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  3. restritions for coupons in thr!ve online

    coupons online needs to have at limited per customer phone number and email

    4 votes
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Collect "how you heard about us" Data

    Create a prompt screen that pops up before the end of sale that ask the guest how they heard about our bakery / location:

    The options would be:

    · Advertisement
    · Drive-by
    · Event
    · Mail / Coupon
    · Friend
    · Repeat Customer
    · Other

    2 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi T-Jay! Thanks for the suggestion. Although we don’t have this option today, you can add user-defined fields to customer profiles AND to deferred (future) orders, so that may help gather some data in the short term. We’ll definitely consider this for possible future development.

  5. 5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. make it possible for a manager to have a security level choice when clocking in.

    When high security level payroll manager needs to just take orders.
    I suggest you tie the security level to the job not the person.

    4 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make a sound when a new order is added to an empty KPS screen

    To alert kitchen staff if a new order is placed, make a sound on the KPS screen

    1 vote
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    under review  ·  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Option to make a user defined field required, and make them searchable

    I would like to be able to designate a user defined field as required. I would also like these to be searchable in Customer > Advanced search.

    0 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Calculate change due to a driver at driver close

    At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.

    4 votes
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    3 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a salesbuilder number to a closed ticket or print a barcode that can be scanned by the customer to add the purchase to their account.

    Customers a lot of the time will forget to give their phone number when they make a purchase. Being able to add the purchase after the fact at the register or give the customer the abiltiy to scan or enter a receipt number themselves so they can add the purchase would be helpfull.

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enhancement to Out of Stock

    The Out of Stock feature currently makes you choose an item from a list of all of the categories and this list is not alphabetical so it can be difficult to find the correct category to choose an item from. For example, go into our vast expanse of items and try to select every instance of mushrooms to mark that as being out of stock. Very difficult to do.

    It would be much easier to have the list sort by department first then that can be expanded to show the categories and then that can be expanded to show the…

    4 votes
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  12. Text boxes lack focus

    Most all of the text boxes in Thrive lack cursor focus. It greatly speeds up the order process when the cursor is already in the text box.

    So for the Customer Lookup page the cursor should already be in the phone number box. Not the area code. The spot for the first 3 digits of the phone number. Additionally, after clicking any of the message buttons the cursor should already be in the box so typing can start right away.

    Otherwise we are in a constant double click motion. Click phones then click the phone number spot then type the…

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  13. Round up to the minimum delivery amount

    Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there

    9 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  14. I think it would be prety cool to have an override button on the menu.

    For instance, if there is a $4 off coupon and for some reason is not valid on the order, a manger can overide the specifications of the coupon to make it valid even though the computer may not think it is. Another example would be on the menu if there is a item that is not valid in the menu, a manager could override that and make it valid for that order only.

    5 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    60 votes
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    6 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Separate subtotals for food items / bar items on customer receipt

    Ability to print a separate subtotal for the customer by food items / bar items, etc.

    2 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Require a reason on a comp

    Add a requirement to a comp type offer to require entry of an explanation or reason.

    3 votes
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Undo Server Close

    Ability to undo a server close.

    8 votes
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    1 comment  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Manager Alert after X hours worked in a day

    A manager alert when an employee has worked X hours per day (unrelated to overtime)

    0 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  20. 16 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
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