General
372 results found
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A printable Server Details button would be critically useful in the Server Status screen.
Server Details are:
Server Name
Date
Net Sales
Cash Sales
Credit card Sales
Credit card tips
LIST OF TICKETS7 votesHi,
Thanks for the suggestion. We’ll take a look at the server details report and see what we can add to it here in the near future.
Thanks,
Duessa & Thr!ve Product Team -
Add a print button for the local printer on the Close Shift Report
Add a print button for the local printer on the Close Shift Report
1 vote -
Customer pickup order monitor
A monitor viewable to customers that has their order status on it. If the order is not ready, it could give an approximate time, or a countdown of when it will be ready.
0 votesThanks for the suggestion! We’ll add this to the wish this for future consideration.
Regards,
Duessa & the Thr!ve Product Team -
finish customer installs and not leave them hanging
installs should be finfished when started
3 votes -
change open screen to pick up instead of coming up as all orders
when going to order screen, it is set open, all types... and should be set as open pick up, as people have been continuously clicking on wrong orders for pick ups and cashing out deliveries on accident. ( could of bought a brand new computer system by the time i figured out how much money i was losing on this accident)
1 voteThanks for your suggestion. We can definitely consider adding some options for default settings on the orders screen in the future!
Regards,
Duessa & the Thr!ve Product Team. -
Customer lookup by address
It gives you the ability to lookup a customer by every means except address.
8 votesThank you for your suggestion! This is definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product Team -
Order Kiosk
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.
4 votesHi,
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.Thanks,
Duessa & the Thr!ve product team -
Create a Waste Option
I would like for my managers to report waste in the system. We currently have to use a paper system. I see there is a report for waste but no way to add to the report.
3 votesHi Erika,
Thanks for the suggestion. Yes, the waste function is a feature we will be adding to the POS !
Thanks,
Duessa & Thr!ve Product Team. -
Inserting a number grid for easier counting of credit card transanctions at end of day
At the end of everyday, sending the credit card batch can be a painstaking task when having to count all of the receipts and making sure the POS has the same amount. Especially after a shift where there can be over 50 slips to confirm, trying to count all of the entries on the screen can be difficult and mistakes can easily be made. My suggestion is to input the grid into a "numbered grid" so just by looking at the screen, you just look at the last credit card ticket # at the bottom of the report and there…
2 votes -
Relabeling of the Order Types
When going to finish out at order there are standard type to choose from.
I would like the be able to create new order types or change the existing ones.
We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.4 votesHi Jeff,
Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?Thanks,
Duessa & the Thr!ve Product Team. -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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KPS to print at multiple locations when bumped
I need the KPS to print at 2 locations when bumped. As of now, it only has the option to print at 1.
4 votesHi!
Thanks for the suggestion. Probably can’t get it done in time for our next udpate, but we definitely can put this on the wish list for when we get to work on a KPS overhaul, which likely will be in 2018 some time.
Thanks,
Duessa & the Thr!ve Product team -
KPS Configuration (sizes)
The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?
1 voteThank you for your suggestion about the KPS system. We will definitely keep this in mind as we make enhancements in this area!
Regards,
Duessa & the Thr!ve Product Team. -
default print times for deferred orders
If we could set up a default print time for deferred orders, it would be most helpful!
1 voteHi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
Was there anything beyond this that you were looking for?
Regards,
Duessa & Thr!ve Product Team. -
Default voiding options
Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.
1 voteHi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks!
Duessa & Thr!ve Product Team -
A mobile app with store summary/sales statistics
A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.
3 votesGood news! This is definitely something on our roadmap for 2018.
Regards,
Duessa & Thr!ve Product Team -
Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
Take bitcoin or other Altcoins
We are positioned around a lot of techies, and Crypto concurrency is on the rise, companies like Square Payments are now taking bitcoin, and payments are going toward that way in the next few years, maybe set up a QR code scanner to take payments get ahead of the industry. They are trading bitcoin on the Chicago exchange in December!
3 votesHi Dave,
Thanks for the suggestion. I know the techies around here would love to work on that! We’ll definitely be keeping this in mind.
Thanks,
Duessa & Thr!ve Product Team. -
Ability to go BACK AFTER customer lookup
When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.
1 voteThanks for the suggestion. That sounds like a practical and useful option and I will definitely put it on the wish list.
Regards,
Duessa & the Thr!ve Product Team. -
Orders / For Servers / Drop Down
When going to orders, for servers, drop down list, it lists every employee in the system including non servers and employees who are not even clocked in.
This should just be "Servers" or anyone able to take orders. Waste of time to filter through every employee just to find a server espically when you have several non server job departments.1 voteHi!
Thanks for the suggestion. It definitely seems that we could be smarter about limiting this list to servers who may possibly have orders during the time frame you are searching. I’ll put it on the wish list for future development.
Thanks!
Duessa & Thr!ve Product Team.
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