General
382 results found
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actual sales numbers for lunch and dinner
show on report what was rung up for lunch and dinner as a actual number not what was taken
1 vote -
Payroll Details
The tips do not report on the Payroll Details, only the clock in and outs. I need to see what they claimed on a daily basis. I don't need the breaks on there or the other column. I need to see what tips they reported on check out each day, not the weekly total on the payroll report.
4 votesHi, We can definitely plan to add the tips on the payroll details report in the future. In the meantime, you can run the payroll report daily to see this information.
Thanks,
Duessa & Thr!ve product team -
Credit Card Slips
Standard industry now has customer name on the slip when the card is swiped. Ours isn't capturing this. Can this be fixed? Plus can each slip have which terminal it came from please?
18 votesHi,
Thanks for your suggestion about the credit card slips. We will add this to our list for consideration when planning future development!
Regards,
Duessa & Thr!ve product team. -
Tips
Is there a way to see tips at hourly intervals? We split tips per shift and are having trouble knowing what there are in tips (am lunch shift) as the totals are not correct and we're not sure we are looking in the right spot. We can see the day totals after registers are closed but these figures do not match Tips Retained on reports.
1 voteHi! We don’t have a report that specifically breaks out tips on an hourly interval,. The easiest way to see this would probably be on the credit card batch screen. You can also pay tips out mid-shift – just go to the “Close register” function, pay out the tips, then cancel the close process if you don’t want to count out your register at that time. The tips will record as paid and will not ask you to pay out again.
Thanks,
Duessa & Thr!ve Product Team. -
I need a tip report for each employee for each day
I need to have a "Tips" column instead of breaks or lunches paid or not paid, I need to see the daily hours and daily tips reported, where is the report for that?
1 voteHi! Thanks for the suggestion. You can see the tips reported on the Payroll report.
Thanks,
Duessa & Thr!ve Product Team. -
Remove year to date information
On the Sales:Store Summary for one day, on the left side of the report down where is says Beginning Balance, Plus Total Tendered, there is another category farther down that says Less Deposit made. It has a year to date total there. This should only be the day asked for or "days" asked for. A year to date total is confusing my closers. Plus, in the middle of the report where the credit cards are listed, it says Expected in one column and the other says Actual. These should say Today and Year to Date as these are the figures…
1 voteHi!
Thanks for your comments. The Store Summary report is not designed to have any year to date information on it. Please contact our technical support department and they can review with you how your close procedures are working and perhaps impacting the data showing on this report?Thanks,
Duessa & Thr!ve Product team. -
Salina's has noticed that customer
Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…
1 voteHi Neal,
Thanks for the heads up. We will look into adding this information to the ordesr screen and the customer look up area.
Regards,
Duessa & Thr!ve Product Team -
Smaller Icons for online ordering menu
Make smaller Icons so that those of us with larger menus do not have the customer scrolling down the online menu a lot maybe 5 windows across!
4 votesHi Jay,
Thanks for the suggestion. This is definitely something we can consider for possible future development.
Regards,
Duessa & Thr!ve product team! -
Address on orders screen
on the orders screen it would be nice to be able to push the customer info tab to toggle between customer name and address.
6 votesHi Paul,
Thanks for the suggestion. This has been added to our newest version, which is going into beta shortly!Thanks,
Duessa & Thr!ve Product Team. -
Adding notes to a deferred order after it has been entered into POS.
Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.
1 voteHi Elliiot,
Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.Regards,
Duessa & Thr!ve Product team. -
PLEASE for the love of god ... when you do a credit card batch REVIEW Please put how many credit cards you should have
JUST A SIMPLE NUMBER THAT TELLS YOU HOW MANY CC U SHOULD HAVE FOR THAT BATCH
3 votesHi! Thanks for the suggestion. We are working now on some improvements to the batch screen and this will be included.
Thanks,
Duessa & Thr!ve product team. -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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Order Number appear upon submitting order
We would like the order number to appear after submitting the order. Currently we have to log back in and look for the order number on the order page
1 voteHi, Thank you for your suggestion. Are you saying that you would like this to appear on the screen for the cashier to see sort of like the Change Due pop up comes up?
Thanks,
Duessa & Thr!ve Product Team -
Intergrate with QuickBooks
Most small businesses I know use QuickBooks Fianacial software. It would be great to have the sales and labor(Payroll) be intergrated for ease of operations.
20 votes -
Dispatch Screen show Order Status (KPS)
For those using a KPS, it would be a nice feature to know if an order is ready or not.
Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.
On the order screen, have some sort of notation that an order is ready.
On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…
0 votesHi,
Thanks for the suggestion about tying KPS status to the dispatch screen. We will definitely keep this in mind for future wish list development!
Regards,
Duessa & Thr!ve Product Team -
Mobile App log in
When will the customer be able to stay logged into their account on their mobile app when they close it? A big reason a lot of customers download it in the first place is so they can order quickly without having to type in their user name and password. It also makes the push notifications you just added pretty useless as most people close their apps when not using them.
10 votes -
Drink consolidation button
Having a drink merge button that will merge all same drinks together so the bill is not so long or when updating qty of "another bottle of" the same only the new item prints at the bar not the updated qty.
3 votes -
0 votes
HI Jay,
Thanks for the suggestion. We will definitely keep it in mind for future wish list development!Regards,
Duessa & the Thr!ve Product team -
Online order business name
Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.
5 votesHi Dimitri,
Thanks for the suggestion. This is something we have on our to do list. I don’t have it scheduled yet, but its definitely something that would be of value.
Thanks,
Duessa & the Thr!ve Product Team. -
Credit Card Transaction Fees Deduction for Driver Tips
We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
(eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…17 votesHi Dimitry,
Thanks for your suggestion. We will add it to the wish list for future development consideration!Regards,
Duessa & the Thr!ve Product Team.
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