General
372 results found
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Selective printing of inclusions
It would be super nifty if we could tell Thrive which inclusions to print instead of the all or nothing per item that is available now. For example, we have a vegan tex mex pizza that has 8 inclusions. We need all of the inclusions in there so the correct buttons are selected on the menu but there is only one inclusion that the kitchen regularly misses or has questions about. An 8 inclusion printed ticket (especially if there's other items on the ticket) can cause readability issues for a busy make table.
7 votes -
Dispatch screen should show the company name
The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.
19 votesThank you for the suggestion! This sounds like a beneficial idea and we will definitely keep it in mind as we make improvements to the dispatch screen in the future.
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Block drivers from adding tip on their phone after customer signs
Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.
26 votesThanks for the suggestion! This sounds like an important security update and definitely is something we’ll consider for a future update of the Dr!ve app!
Regards,
Duessa & Thr!ve product team. -
Provide Gate Code Field for Address
When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery
7 votesThanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!
Regards,
Duessa & Thr!ve product team -
Would you make the F for Fractional a circle with a line through it displaying 1/2 to make it easier for employees to find on own?
Fractional is to defining in this industry and easier to the kids hired to just see a fraction. If you can make the button round like a pizza and use 1/2 in the center. It becomes easier for your staff to navigate by themselves.
4 votes -
I was wondering if we could make an option for orders to say "Paid" instead of "Not Paid" after you coupon an order out?
When you coupon out an order it will say Not Paid beacuse there was no cash tendered, although the order is already taken care of. Is there any way for it to say Paid??
2 votesHi Nick
Thanks for the suggestion. Definitely makes sense that you would want that to say Paid. I’ll put it on the list to review – we have plans to do some revamping of printing in the next few months so this would be good to tackle at that time.
Regards,
Duessa & Thr!ve product team. -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
Real time driver tracking for customer....
When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.
17 votesHi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
Regards,
Duessa & the Thr!ve Product Team. -
Pizza portal (little caesars)
I saw this device in a magazine the other day. I'm not suggesting Thrive needs to go into a partnership with a device like this (although that would be nice), but a lot of the features behind this are definitely in the Thrive wheelhouse:
-The ability to let the customer know when their order is ready for pickup (could be some sort of timer after an order is bumped)
-a display screen letting the customer know their order status upon arrival
-a scanner/passcode maybe set up with an ipad kiosk so that upon arrival, a customer that has already ordered…1 voteThanks for the great ideas! I think that making the pick up process more efficient is something a lot of customers will benefit from. We will definitely keep it in mind as we plan future roadmaps.
Thanks
Duessa & the Thr!ve Product team. -
Integration with Square in driver app for mobile card processing.
I spoke a few of you at the pizza expo about mobile card processing integration and you were explaining to me the difficulty of finding hardware that would keep the processors happy and be cost effective for the restaurants at the same time. Well why not partner with square? Their card swipers are very inexpensive. They don't require any type of contract to start processing with them, they just take their percentage of fees out of each transaction. If you made it some kind of add on to the driver app, I'm positive there would be lots of delivery restaurants…
5 votes -
Pre-assign delivery drivers
The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.
In this business, we have time when we have time.
5 votes -
Order screen names in drop down box "orders for server"
The name in the drop down box sould only be the names of selected job types not all employees. Example is, only employees who take orders (servers / bartenders) should be the only names in that drop down box and prep cooks or janatorial or staff who dont take orders should not be listed there.
3 votesThanks for the suggestion! This definitely makes sense and is something we can address in the near future.
Regards,
Duessa & the Thr!ve Product team -
1 vote
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Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.
Firefly POS used to Capilize the First letter of customer names once saved, Thrive does not do this.
2 votes -
Allow online customers to order multiple orders to single address and split the delivery charge
for orders going to businesses to which there may be multiple orders going, maybe have an option where customers can have a drop down of how many separate orders are going and allow separate tickets and card payments but all split the delivery charge.
4 votesHi Chuck,
Our subtotal feature accomplishes this somewhat similarly, it allows you to group together the order for different recipients at the same address, pay separately, and splits the delivery fee. You can learn more about this feature here: https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-ticketsUPDATE: Just realized you were talking about online orders. We would definitely like to add support for subtotal orders here in the future!
Thanks
Duessa & the Thr!ve Product Team -
1 vote
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I would like to see 3rd party scheduling integration with a company like Jolt or When I work.
These companies do much more with scheduling than just simply allowing us to make a schedule like allowing time off requests, shift swapping, work chat, etc. The thing I hate doing is after I create the schedule, I have to copy it over into Thrive so that all the time clock features work. It would save me time every week if it could automatically copy over.
17 votesUpdate on this, we have partnered with 7 Shifts for scheduling. We will be working on the integration in the fall of 2020. If you are interested in getting started with 7 Shifts sooner than that feel free to reach out to us & we can put you in contact with them.
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We need to able make it so nobody but the manager or higher can edit the time cards. This is high priority function for us.
Security function that makes it so manager or higher are the only ones who can edit time cards. This is a very high priority function for us.
2 votesHi Amy,
Thanks for your suggestion. If you wish to limit access to editing the timecards, you can limit access to the Payroll Details report specifically. Please see this article for more information – if you are in Configuration > Security click on the Reports button to specify each report’s security level.
https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
Thanks,
Duessa & Thr!ve Product Team.
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