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  1. Orders screen notation of deferred orders when live.

    When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.

    Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Better Co Name Fields Online for Ordering

    Online orders that are to companies OFTEN use APT FIELD instead of specifying the COMPANY NAME, then SUITE. The interface is confusing and results in delayed deliveries due to needing to call the customer.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  3. on the adjust order tips pop up box add quick buttons for servers to enter in tips.

    We enter 100-150 tickets at the end of the night and it would make it a lot faster to have quick buttons with $1,$2,$3,$4,$5. Also would be less mistakes by hitting 1 button if there is no change rather than hit 3 guest leaves 5 dollars hit the $5 button instead of 5, 0, 0

    3 votes
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Dave,
    Thanks for the suggestion. We are planning some changes to the server close process to make tip entry more efficient (all in line rather than one at a time). I like the idea of the quick keys as well. On the current adjust tips screen, you should be able to enter 5 without the .00 and still get $5.00 – at least on the latest version it’s doing that for me!
    Thanks,
    Duessa & the Thr!ve Product Team

  4. 3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Drive app

    Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.

    Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!

    2 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.

    On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip

    4 votes
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    planned  ·  1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature

    Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.

    4 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.

    Thanks,
    Thr!ve Product Team.

  9. restritions for coupons in thr!ve online

    coupons online needs to have at limited per customer phone number and email

    4 votes
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    1 comment  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    63 votes
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    6 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Calculate change due to a driver at driver close

    At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.

    4 votes
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    3 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Round up to the minimum delivery amount

    Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there

    9 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Make a sound when a new order is added to an empty KPS screen

    To alert kitchen staff if a new order is placed, make a sound on the KPS screen

    1 vote
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    under review  ·  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Modify Closed Orders

    I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.

    68 votes
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    under review  ·  3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Undo Server Close

    Ability to undo a server close.

    8 votes
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    1 comment  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Separate subtotals for food items / bar items on customer receipt

    Ability to print a separate subtotal for the customer by food items / bar items, etc.

    2 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Change promise times automatically based on number of open orders in the system

    It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.

    9 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Prepay Deferred Orders (Cash)

    We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.

    36 votes
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    planned  ·  4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  19. I would like to be able to have credit card slips printed to designated printers for different order types.

    I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.

    3 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?

    Regards,
    Duessa & Thr!ve Product Team.

  20. Pre-assign delivery drivers

    The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.

    In this business, we have time when we have time.

    5 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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