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  1. Credit Card Transaction Fees Deduction for Driver Tips

    We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
    (eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…

    16 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Retain Credit Card data on reopened orders

    When you reopen a closed order that was paid by credit card to revise it, it would be helpful to retain the credit card information so you can close it to the same card again.

    92 votes
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    4 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Promise Times on Order Screen

    We were hoping we could add a promise time line on the order screen. We do a lot of timed orders for pick ups and there is currently no way to tell timed pick ups from normal pick ups. On the dispatch screen you can just look at the delivery promise time to tell the timed deliveries from the normal ones. We wanted to have the same feature on the order screen. Thanks

    12 votes
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    2 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
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    3 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion about using gift cards to pay online. We are definitely planning to add this functionality and in fact have completed some of the work, however it is a bit more complex because it also requires us to allow multiple payment methods per order (since often a gift card balance may not be sufficient to cover the full order amount). Finishing up this portion is on the roadmap for 2018.
    Regards,
    Duessa & the Thr!ve product team.

  5. Online order business name

    Currently online it is only set up for residental customers to put their addess in when ordering. It would be great to have a field box where the address is taken online for people that are ordering for companies to put their actual company name.

    5 votes
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  6. subtotals on delivery

    currently on a delivery receipt when the titcket has subtotals with names the names dont print on the customer receipt. Can we get the names to print with the subtotals.

    6 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  7. When a customer pays with gift card, print the remaining balance on the receipt.

    As of now customers are kind of in the dark in regards to their balance. We have to check the balance for them and tell them verbally. There's no way for us to print the balance.

    17 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Thrive Online/App customer experience

    The online ordering needs an overhaul. We get complaints from customers all the time about the site freezing on them. It doesn't run as smoothly as it should.

    The popup at the beginning asking the order type can be annoying.

    Checking out requires too many clicks. Should have their default info already pre-checked and only require customer to check when they are making changes.

    Make it easier for the customer to reorder previous orders. Most don't even know our site has that ability because it's hard to find. Check out chipotle's app how they have previous orders right in the…

    18 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thank you for your feedback. We are always working on improving the online experience and your suggestions are valuable.

    Just to comment on a few of your specifics. Because order type can affect the availability of coupons and the tax rates, its pretty important to know it up front – we’ve felt that it creates more customer confusion if prices change or coupons are unavailable at the end of the order when a type is selected.

    We are currently working on some changes to make the schedule option more prominent, so you should see that soon.

    We can definitely look into making the Reorder option more prominent, and we do plan to improve the log on experience of the mobile app. As far as having the app function without internet — there are a number of real time updates that can occur between a restaurant and the app –…

  9. Mobile App log in

    When will the customer be able to stay logged into their account on their mobile app when they close it? A big reason a lot of customers download it in the first place is so they can order quickly without having to type in their user name and password. It also makes the push notifications you just added pretty useless as most people close their apps when not using them.

    4 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Please bring the training mode back. It is so helpful for training new employees!

    Bring back the training mode like we had in Firefly. So helpful for new employees

    25 votes
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  11. "Do Not Make" print on online deferred tickets

    If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Russell,
    Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket prints

    First, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)

    Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL

    Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…

  12. List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>

    I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.

    2 votes
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  13. Customer lookup by address

    It gives you the ability to lookup a customer by every means except address.

    8 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Re-visit "Fractions"

    Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.

    21 votes
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    3 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Gary,
    Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.

    Thanks!
    Thr!ve Product team.

  15. Order Kiosk

    An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.

    4 votes
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  16. You can't tender a delivery order in store with cash

    If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.

    6 votes
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  17. Dispatch Promise Time - Should be remaining and NOT in mitilary time

    I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.

    4 votes
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  18. A mobile app with store summary/sales statistics

    A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.

    3 votes
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  19. Thrive Online - Limit days of week on a Menu Tab

    You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks

    0 votes
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  20. Inserting a number grid for easier counting of credit card transanctions at end of day

    At the end of everyday, sending the credit card batch can be a painstaking task when having to count all of the receipts and making sure the POS has the same amount. Especially after a shift where there can be over 50 slips to confirm, trying to count all of the entries on the screen can be difficult and mistakes can easily be made. My suggestion is to input the grid into a "numbered grid" so just by looking at the screen, you just look at the last credit card ticket # at the bottom of the report and there…

    2 votes
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