General
372 results found
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3 votes
HI,
Thanks for the suggestion to add a link on the “Refunds” line. We will keep this in mind for the future. In the meantime, you can see the details of Refunds on the Voids report.
Thanks,
Thr!ve product team. -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
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1 vote
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Gratuity Calculator SHOULD BE LOCATED AT THE BOTTOM OF THE RECEIP AND ON THE CREDIT CARD SLIP for the customers see the amounts.
On the location that it is configured right now, doesn't allow the customer see the sugered amount. please relocete them to the bottom of the receipt and the credit card slip
4 votes -
Customer calls and reorder previous order, there should be options to deffer or give coupon discounts. the software doesnt have that feature
Reorder option doesnt allow you to deffer or offer coupons. When cutomer reorder fram previous, the gear (option) icon doesnt show up to be able to give coupn offer or deffer order. Please check into making that a possible option.
4 votesHi! Thanks for your suggestion. We’ll check into why the “Options” icon is not always appearing for you as it should. In the meantime as a workaround if you click on another icon at the top of the screen like the Help or Dispatch, and then back to the Menu icon, it should refresh and show the Options icon.
Thanks,
Thr!ve Product Team. -
Combine driver credit card tip report with any other tip they report manually
Drivers credit card tips shows in driver tip report but some driver get additional tips that is not part of their delivery and when they report those tips it only shows in payroll, It would be great if those tips can be seen at driver payroll tips location and if possible have totall so we can see all their tips at one place it realy helps adding them together for reporting.
Thanks!4 votesHi! If drivers enter those other tips during the driver close process on the driver status screen, they will get recorded just like the credit card tips. If drivers enter tips during the “Declare tips at clock off” process, that is more like an override of all system-reported tips and that is what will show on payroll. So if you want the 2 reports to be the same, they should enter all the tips on a per order basis prior to driver close shift. Thanks!
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restritions for coupons in thr!ve online
coupons online needs to have at limited per customer phone number and email
4 votesThanks for your suggestion! Limiting a coupon to 1st online order only is a project that we are currently working on in development. For further options to issue specific coupons to specific customers, consider our Thr!ve loyalty marketing solution!
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Calculate change due to a driver at driver close
At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.
4 votes -
Make a sound when a new order is added to an empty KPS screen
To alert kitchen staff if a new order is placed, make a sound on the KPS screen
4 votes -
Round up to the minimum delivery amount
Have the system round up to the minimum delivery amount, even if the customers does not want to add anything else. for example the customer wants just a small pizza that costs $7.99, the minimum delivery amount is $10. let the system add the difference if the customer doesn't wish to add anything else. and yes, there are a lot of tthose kinda customers out there
9 votesThanks, this sounds like a great idea and we will definitely consider it for the future!
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Modify Closed Orders
I would like the ability to be able to modify a closed order, adding a coupon to it, without having to void it or reopen it - so I don't have to re-enter the credit card data.
69 votes -
Undo Server Close
Ability to undo a server close.
8 votes -
Separate subtotals for food items / bar items on customer receipt
Ability to print a separate subtotal for the customer by food items / bar items, etc.
2 votes -
Change promise times automatically based on number of open orders in the system
It would be great if promise times could adjust automatically based on the settings and number of open orders currently in the system. For example if the dining room is relatively slow it would remain the default for walk in but if you received an influx of delivery orders all at once it would adjust the time up so people online would get a more accurate promise time without having to change it manually.
9 votesThanks for the suggestion! This is something we have considered in the past, just need to figure out the ideal formula.
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Prepay Deferred Orders (Cash)
We often have customers place a deferred order and want to prepay. There is no way to process this in the current system (particularly for cash). I would like the ability to pre-pay these orders and have the drawer accountable for the cash. When the ordered is actually produced, the prepayment amount should show up and only the balance (if any) would be due.
39 votes -
I would like to be able to have credit card slips printed to designated printers for different order types.
I would like to be able to print credit card slips for deliveries to a designated printer in my kitchen where we stage our product for deliveries and print credit card slips to my receipt printer in front for pick-ups.
3 votesHi! Thanks for the suggestion. We do have a feature that enables you to print delivery credit slips “At Dispatch” which would be on the designated dispatch printer. You can choose to print these in addition to at time of order or both. This is what most restaurants do to handle the need of having a credit slip ready to go out with the driver. You’ll find this option in configuration > tax tender cash > credit. Hopefully that will help with your workflow?
Regards,
Duessa & Thr!ve Product Team. -
Pre-assign delivery drivers
The ability to pre-assign deliveries to drivers. It's very easy to forget or mishear exactly what deliveries you have on a busy Friday or Saturday night. Also, the ability to simply group deliveries together would help when all drivers are out for delivery. That way, the driver can know exactly what they have just by looking at the delivery screen when they come in.
In this business, we have time when we have time.
5 votes -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
Micros Can, Sure wish we could Set specific order types to specific job types
Would love an option to make specific order types only valid to specific job types. Example: Servers can only close tickets via "settle" even if closing at a register station blocking them from closing the order to the till.
3 votesHi!
Thanks for your suggestion. We do have the ability to block “table” orders from closing to the register (Config > Order Types > Table) — which would require orders of this type to be “settled” instead. Would this help you out?Regards,
Duessa & Thr!ve Product Team. -
Allow online customers to order multiple orders to single address and split the delivery charge
for orders going to businesses to which there may be multiple orders going, maybe have an option where customers can have a drop down of how many separate orders are going and allow separate tickets and card payments but all split the delivery charge.
4 votesHi Chuck,
Our subtotal feature accomplishes this somewhat similarly, it allows you to group together the order for different recipients at the same address, pay separately, and splits the delivery fee. You can learn more about this feature here: https://thrivepos.uservoice.com/knowledgebase/articles/898755-subtotal-ticketsUPDATE: Just realized you were talking about online orders. We would definitely like to add support for subtotal orders here in the future!
Thanks
Duessa & the Thr!ve Product Team
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