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  1. after a timeout on remote its says "need to log in" but gives you no means to do so

    have a login button, ALSO. autofil this form since you know who i am through my loggin

    3 votes
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  2. Credit Card Batch Report/Excel Export does not Exist

    PROBLEM: Credit card report does not exist. Attempting to copy and paste from the web page is labor intensive. Numbers are not pasted as numbers, dates are text and code icons are copied. Credit card reconciliation from the POS to the Merchant without this detail is problematic making it very easy to missing getting paid by customers SOLUTION: (1) Export batch data detail into one tab of spreadsheet with values exporting into the correct data types (e.g. dates, numbers, etc.) (2) Export the batch summary detail on a separate tab. BENEFIT: (1) Create a report/excel export for a critical process…

    3 votes
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    Hi Michael,
    Great suggestion. I can see how this would help with record keeping. Over the next year we will be updating all of our reporting functionality and adding more robust export capabilities. Defiinitely will make sure that the batch report is included in this effort.
    Thanks,
    Thr!ve Product Team.

  3. Email receipt

    Can you add the ability to email a receipt to an address other than the one on the customer record? Would be nice to be able to click Email Receipt and it prompt to "Email to Customer or Other Email "? We often need to email receipts to other managers or someone other than the default email on the customer record. Thanks!!

    8 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.

    Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for your suggestion. We do not currently support different delivery times on different days, however this is something we may consider adding in the future. Since you can have store hours vary per day, you may want to set your delivery hours for the later time, and set your store hours to close earlier during the week. You will not be able to take a delivery order when the store is closed.
    Thanks,
    Thr!ve Product Team.

  5. 3 votes
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  6. add a waitlist and reservation calendar to table dining

    there is already a floor plan but there is no option to add customers to a waitlist, or to assign them to a table by phone number (so customers can get credit for their rewards points while dining in), and to notify customers by text when the table is ready. Also attach a calendar that we can use to take large party reservations, so we do not double book during busy times.

    7 votes
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    2 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Joe!
    Thanks for the suggestion. Adding waitlist and reservation functionality is definitely something we’ve thought about doing for a long time. We have a portion of our customesr who do table service and would benefit from it. Its definitely on the list for consideration in the future!
    Thanks,
    Duessa
    Thr!ve Product team.

  7. Print Multiple tickets for a table/party with one button

    Would like to suggest a way to print multiple receipts for a table. When you click a table, and have 4 or 6 open tickets it pops up a window to show them all, could you possible add a button to Print All? Instead of having to recall all of them, or click each and Reprint from the order screen? Would be a faster way to handle large split tables :)

    5 votes
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  8. Trend Report - Excel should export to format of colomns and rows versus printed output. Excel analysis in current format is labor intensive

    PROBLEM :User required to manipulate data to attempt to analyze in excel due to data format and data type translations for dates SOLUTION: For the export, (1) the columns headers should be Date, Gross Order Total, Total Net Sales, Total Sales, Daily Average Sales, (the rest of the row headers), etc.., all on the top. (2) The data values populated underneath the appropriate column headers (3) Export to Excel would be seamless without manipulating the data output for analysis purposes (4) correct data format to be mm/dd/yyyy. BENEFIT: Quickly and easily export data and take advantage of all the functions…

    1 vote
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  9. Remove Request offs that have been approved/denied

    When doing scheduling in the computer employees make request off of something. But, once it is approved/ denied it stays on the time off request page and emails them everytime another employees request is approved or denied showing their original request. Also it causes unneccesary clutter on the request off page.

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. We currently display any future time off requests that have been approved/denied, for your planning and reference purposes. Once the date has passed, these should no longer appear on the screen. I am not able to reproduce sending duplicate emails when another request is approved! Please contact our support team with more information on how this occurs.

    We will be redesigning some of these ares in the near future and will consider giving you more control over what requests you want to see on this screen!

    Thanks,
    Thr!ve product team.

  10. add the ability to scroll through items on the split ticket screen.

    When there are so many items on a ticket, that they dont all fit in one screen, there is no way to scroll to the bottom of the ticket to drag and drop items towards the bottom of the ticket. Thus having to drag and drop un-needed items in order to have the items towards the bottom visable. A simple scroll feature would solve this issue.

    2 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Improve the customer facing display options

    If a not present credit card is run for a delivery, currently my staff has to run to the other side of the counter to "sign". There needs to be an option to not require signature/card not present.

    Also, add the ability for customers to add a tip on this screen! Not having a tip on this screen entirely discourages the customer from tipping.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  12. SETUP BAR DRAWER

    CAN WE SET THE BARTENDER RECONCILE TO WORK LIKE A SERVER RECONCILE WHERE THE TO GO ORDERS AND QUICK CASH ORDERS ARE INCLUDED IN THE BAR DRAWER TOTAL?

    2 votes
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    Hi Dave,
    Thanks for your suggestion. I have referred this to our support team as there are some settings options that allow you to show to go orders in server details. They can review these with you to determine if they will work for your needs.

    Thanks!
    Thr!ve POS Product Team.

  13. 1 vote
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  14. Require a drink to be put in before order can be sent through for dine in

    Saw a POS system that would not allow a order to go through without at least one drink per patron to be put in. Wine, beer, liquor fountain or even water. Just set up for bar or table. One of our biggest thefts and time we audit deals with tables without drinks on the ticket. We require at least waters put on so if we have the ability to spot check we can see if it is actually water or something else.

    1 vote
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  15. a report that you can customize to employee if wat that show all authorizations.

    be able to track who is over riding set amounts. Not enought for a coupon to be added or not enought for delivery. Can see authorize by bunt can see in report if no money was taken off. Still lost if not added in the fist place.

    1 vote
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  16. ADD the "Transfer" icon to the bottom of "orders" screen

    The transfer icon at the bottom of the " table" screen needs to be added to the bottom of the "order" screen. Currently there is NO way to transfer a pickup order that was placed "online" as confirmed by your technician Jason. We must be able to transfer orders to the correct server so they can receive the tips. Also, transferring from every individual "server status" screen is time consuming during a rush.

    7 votes
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  17. Combine driver credit card tip report with any other tip they report manually

    Drivers credit card tips shows in driver tip report but some driver get additional tips that is not part of their delivery and when they report those tips it only shows in payroll, It would be great if those tips can be seen at driver payroll tips location and if possible have totall so we can see all their tips at one place it realy helps adding them together for reporting.
    Thanks!

    1 vote
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    Hi! If drivers enter those other tips during the driver close process on the driver status screen, they will get recorded just like the credit card tips. If drivers enter tips during the “Declare tips at clock off” process, that is more like an override of all system-reported tips and that is what will show on payroll. So if you want the 2 reports to be the same, they should enter all the tips on a per order basis prior to driver close shift. Thanks!

  18. make the text bigger, so that we can see it easliy

    make the text bigger, so that we can see it easliy

    1 vote
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  19. Collect "how you heard about us" Data

    Create a prompt screen that pops up before the end of sale that ask the guest how they heard about our bakery / location:

    The options would be:

    · Advertisement
    · Drive-by
    · Event
    · Mail / Coupon
    · Friend
    · Repeat Customer
    · Other

    2 votes
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    1 comment  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi T-Jay! Thanks for the suggestion. Although we don’t have this option today, you can add user-defined fields to customer profiles AND to deferred (future) orders, so that may help gather some data in the short term. We’ll definitely consider this for possible future development.

  20. Put a minimum allowed digits for login ID

    Put a minimum allowed digits for login ID, so employees can't use a single or double digit login.

    3 votes
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