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  1. LAYOUT ON CUSTOMER INFORMATION TAB

    CUSTOMER INFO LAYOUT SHOULD NOT CHANGE WHEN YOU SWITCH FROM HOME TO HOTEL. IT WOULD ONLY BE ADDED BY LODGING NAME, ROOM NUMBER AND CLINT CELL NUMBER

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  2. SCREEN TIME OUT

    The screen times out and all information that you were working on gets trashed. Should not the screen auto log out when you touch a button or the mouse.

    example: if you leave the final deposit screen up for longer than normal at the end of the night the system will allow you to plug in numbers and push the save button. Right after the save button is pushed the screen goes to the auto log out screen. The user thinks that the deposit for the night has been saved and sent however the machine just allow the user to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. When a driver is dispatched on an order, and it is void, he cannot check back in

    This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Relabeling of the Order Types

    When going to finish out at order there are standard type to choose from.
    I would like the be able to create new order types or change the existing ones.
    We currently use a third party online ordering system, so when an order comes in from them I would like to be able to click on that type of an order when placing the order in the POS system. That way we would be able to track which orders come in from our third party site, rather than physically printing out each ticket.

    4 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jeff,
    Thank for the suggestion. We do have plans to allow you to change the order type names in the future. However, I’m not sure this will be the best way to track orders from 3rd party systems, as each order type behaves in a special way. For example, deliveries appear on the dispatch screen – and you would want that to happen regardless of what online system it came from. Many sites use a custom tender type to finish orders from various 3rd parties, as we way to track how much each site owes. Maybe that would help?

    Thanks,
    Duessa & the Thr!ve Product Team.

  5. Add a print button for the local printer on the Close Shift Report

    Add a print button for the local printer on the Close Shift Report

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. change open screen to pick up instead of coming up as all orders

    when going to order screen, it is set open, all types... and should be set as open pick up, as people have been continuously clicking on wrong orders for pick ups and cashing out deliveries on accident. ( could of bought a brand new computer system by the time i figured out how much money i was losing on this accident)

    1 vote
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    1 comment  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  7. Order Kiosk

    An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.

    1 vote
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a Waste Option

    I would like for my managers to report waste in the system. We currently have to use a paper system. I see there is a report for waste but no way to add to the report.

    3 votes
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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  9. KPS Configuration (sizes)

    The KPS system only allows the abbreviation to be shown for item sizes even though there is plenty of room on the screen. This means, you get 2 letters for your sizes. Why not just allow the display name to show on the screen?

    1 vote
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  10. being able to go back to order screen without it wiped clean

    it would be nice to be able to search for certain orders and open the ticket then be able to go back to the previous order screen without loosing your search criteria. As of now it seems that once you search for the day or certain days and place the correct tabs to search for orders and click on an order you cannot simply go back to that list of orders. You have to plug in the search criteria for each one....

    5 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer pickup order monitor

    A monitor viewable to customers that has their order status on it. If the order is not ready, it could give an approximate time, or a countdown of when it will be ready.

    0 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Defaulting to "all" instead of indiviudal servers.

    It's a huge pain for our staff when we can't see the orders of the whole restaurant, dine-in, pick-up, and delivery on our order screens, as it just defaults to our particular person logged in. All of the time our servers can be answering phones on pick-ups or deliveries, and need to see that information, even if someone else took it. Our managers needs to be able to see the entire order screen, not just the pick-up or deliveries they personally put in. It's a pain to have to take another step and constanstly be scrolling through names to get…

    1 vote
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    2 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Danny,
    I hear you! This feature is controlled by the setting in Config > Employee > Job Type “allow tickets to be assigned as a server”. If checked, it will default to the server name. We added this to Thr!ve after getting complaints from ex-FireFly users that it was not defaulting (as it does in FireFly) but have learned that some people preferred the “All” default. We’ll work on adding in an option. You may also want to try unchecking this on your managers. I think the only limitation there will be that you can’t transfer table orders to them if it is unchecked.
    Thanks,
    Duessa & the Thr!ve Product Team

  13. finish customer installs and not leave them hanging

    installs should be finfished when started

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. default print times for deferred orders

    If we could set up a default print time for deferred orders, it would be most helpful!

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your suggestion about deferred orders. We do have the ability to set a default print time for X minutes prior to the desired order time, as well as an additional print time at a specified time the day of the order (such as 8 AM). To learn more about these configuration options, please review this article: https://thrivepos.uservoice.com/knowledgebase/articles/428690-phone-orders-delivery The last section talks about the deferred orders.
    Was there anything beyond this that you were looking for?
    Regards,
    Duessa & Thr!ve Product Team.

  15. Default voiding options

    Love the defult options for voiding items, however 'ran out of item' and '86' mean the same thing. Instead of 'ran out of item' there should be an option for 'cashier error'...as well as the '86' and 'changed mind'.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for your comments on the Void Reasons. These are completely customizable for your individual location. To change them, navigate to Configuration > Security, and about half way down there is an option to “Require void reasons” with a button that lets you set or edit the reasons. For more info see this article. https://thrivepos.uservoice.com/knowledgebase/articles/720465-security-settings-configuration
    Thanks!
    Duessa & Thr!ve Product Team

  16. Take bitcoin or other Altcoins

    We are positioned around a lot of techies, and Crypto concurrency is on the rise, companies like Square Payments are now taking bitcoin, and payments are going toward that way in the next few years, maybe set up a QR code scanner to take payments get ahead of the industry. They are trading bitcoin on the Chicago exchange in December!

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to go BACK AFTER customer lookup

    When you lookup a customer there is no way to go back to the list AFTER you click on the record and the customer data comes up. This makes comparing duplicate records very difficult and very unlikely you could decide which one to merge or delete... ALSO it would be nice to merge from this interaction and not have to run a report. No one has time to do this and doing it one record at a time would make more sense and is more pratical.

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. Setting your business hours in Thr!ve serves to limit when orders can be taken. If you don’t want a limit, I would recommend that you set your hours for a 24 hour day, such as starting at 5:00 AM and ending at 04:59 AM next day.
    Thanks
    Thr!ve Product Team.

  19. get rid of the placeholders 0.00 for adding driver tips

    Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.

    2 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  20. fix reprint issues when someone adds to an existing order.

    make it so when a customers calls back to add to an order that it prints that item to the kitchen with the words revised on top, and at the same time the reciept ticket reprints with the new item on it and also says revised on the top of the ticket just like vital link does.... so that everyone knows there is a new ticket and we can look for all the correct items and not forget things like is happening now.

    4 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi John,
    Thanks for the suggestion. The POS system has the option to print “REVISED” at the top of a ticket when it is modified. I’ll forward this to our support team to see if they can review your settings and find out more about what is going on at your site.
    Thanks,
    Thr!ve Product Team.

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