General
372 results found
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Please bring the training mode back. It is so helpful for training new employees!
Bring back the training mode like we had in Firefly. So helpful for new employees
25 votes -
"Do Not Make" print on online deferred tickets
If not looking closely during rush these tickets get taken to the food prep area and then get made or the ticket assembly person is looking for these products to come out of the oven. It causes confusion if a re-make is called.
1 voteHi Russell,
Thank you for your suggestion. We have a few options available to help avoid any confusion in the kitchen when a deferred ticket printsFirst, I assume you are talking about the “additional print time” setting which prints the order prior to it going live and being ready for prep. You can turn this off, or have it print only in the morning of the day of the order, or have these preview prints go to a different printer entirely. (These settings are in Configuration > Order types > Delivery)
Also, you have some control over what prints on these tickets. For example, you could go to Printer Ticket configuration and turn on the “Deferred Print Time” field, this has a customizable lable so maybe make it say “DO NOT MAKE UNTIL”
Hopefully these will help clear up the confusion, please don’t hesitate to contact support if…
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List Store Phone # on page showing "NO accepting ONLINE ORDERS>>>
I had to turn off my online ordering due to a problem you guys were having and it says nothing about calling the store at 999-999-000 just says NOT accepting online orders .. Not good for keeping someone as a customer.
2 votes -
Customer lookup by address
It gives you the ability to lookup a customer by every means except address.
8 votesThank you for your suggestion! This is definitely something we can add to the wish list for future development.
Regards,
Duessa & the Thr!ve Product Team -
You can't tender a delivery order in store with cash
If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.
9 votesThanks for the comment, this is something we will put on the wish list for the future!
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Re-visit "Fractions"
Please re-visit the way "all over" and "fractions" are displayed on the screen and especially the kitchen ticket. I just got the latest update and it seems like you took a complicated kitchen tag and MADE IT MORE COMPLICATED! Now there are 3 sections on the tag instead of the already complicated looking 2 sections. ESPECIALLY when the are multiple pizzas on the ticket. They all blend in togather.
21 votesHi Gary,
Thanks for your feedback. We will be undertaking a major revamp of our printing functions soon and will definitely be open to looking at ways to improve this area. If you have any specific suggestions of what options you would like to see please let us know.Thanks!
Thr!ve Product team. -
Order Kiosk
An order kiosk would be a great addition to our system. Something that could run on a tablet with a card swiper attached so the customer could make payment also.
4 votesHi,
We do plan to expand our online ordering solution to allow for an in-store kiosk option sometime in the future.Thanks,
Duessa & the Thr!ve product team -
Dispatch Promise Time - Should be remaining and NOT in mitilary time
I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.
4 votes -
A mobile app with store summary/sales statistics
A mobile app with store summary, sales statistics, delivery times, etc. so that you can see what’s going on in the store on the fly.
3 votesGood news! This is definitely something on our roadmap for 2018.
Regards,
Duessa & Thr!ve Product Team -
Thrive Online - Limit days of week on a Menu Tab
You are able to restrict the time of day for a menu to be available. Can you add the ability to select the day of week as well? Our lunch offers are Mon-Fri only, and it would be nice to have them on TOL as well... Thanks
0 votesHI! Thank you for your suggestion. We are planning to add a day of week restriction soon.
Thanks,
Duessa & Thr!ve Product team. -
Inserting a number grid for easier counting of credit card transanctions at end of day
At the end of everyday, sending the credit card batch can be a painstaking task when having to count all of the receipts and making sure the POS has the same amount. Especially after a shift where there can be over 50 slips to confirm, trying to count all of the entries on the screen can be difficult and mistakes can easily be made. My suggestion is to input the grid into a "numbered grid" so just by looking at the screen, you just look at the last credit card ticket # at the bottom of the report and there…
2 votes -
get rid of the military promise time!!!!!
Get rid of the military promise times on dispatch screen.
7 votesGood news, this will be part of our next major release, which will be going into beta in December.
Regards,
Duessa & Thr!ve Product Team. -
Orders / For Servers / Drop Down
When going to orders, for servers, drop down list, it lists every employee in the system including non servers and employees who are not even clocked in.
This should just be "Servers" or anyone able to take orders. Waste of time to filter through every employee just to find a server espically when you have several non server job departments.1 voteHi!
Thanks for the suggestion. It definitely seems that we could be smarter about limiting this list to servers who may possibly have orders during the time frame you are searching. I’ll put it on the wish list for future development.
Thanks!
Duessa & Thr!ve Product Team. -
DAY OF THE WEEK
It would be very helpful if the day of the week was printed along with the date of deffered orders. Each cook doesn't have a calendar with the dates in front of them and it becomes more likely that food can be made on the wrong day.
3 votesHi! Thanks for the suggestion. We will definitely keep it in mind when we enhance the printing options in the system.
Thanks
Thr!ve Product Team. -
New order screen default in 7.8.4.
Please allow us the option to toggle this functionality. Original PJ's would like to allow servers to view all tickets and have it default to "ALL" like in previous versions.
7 votesHi,
Good suggestion, we can definitely explore making that an option in the future.Thanks,
Thr!ve Product Team -
Add an option for a donated gift card.
I have heard this request from Famulari's and Tarantino's now. They are not happy with having to do a separate paid out for a gift card when donated for marketing purposes and would like an option for reconciling the donated gift card to show along with daily summary.
9 votesThanks for the suggestion. This is definiltely something we’ve had requests for in the past and is something we can consider for future development.
Thanks!
Thr!ve product team -
fractions
When Modifying a pizza ( lets use a supreme pizza for example) if you fraction the pizza to make one half of the pizza no mushrooms the ticket will print saying all over no mushrooms half with mushrooms. This should be corrected or we should possess the abily to change this option. Changing the ticket to simply say one half no mushrooms would creat less confusion.
10 votes -
Orders screen notation of deferred orders when live.
When a deferred order goes live, there needs to be a notation that an order is a deferred order, and the time it is deferred for on the orders screen. There is no way of knowing as of now.
Also, a deferred order notation on the dispatch screen would be helpful as well. It does change the promise time which sorts deliveries in the proper order, but if the times are close, we need to know which orders are deferred so we can make them a priority.
1 voteThanks for the suggestion on deferred orders! We will add it to our future wish list.
Regards,
Duessa & Thr!ve Product Team -
Better Co Name Fields Online for Ordering
Online orders that are to companies OFTEN use APT FIELD instead of specifying the COMPANY NAME, then SUITE. The interface is confusing and results in delayed deliveries due to needing to call the customer.
1 vote -
on the adjust order tips pop up box add quick buttons for servers to enter in tips.
We enter 100-150 tickets at the end of the night and it would make it a lot faster to have quick buttons with $1,$2,$3,$4,$5. Also would be less mistakes by hitting 1 button if there is no change rather than hit 3 guest leaves 5 dollars hit the $5 button instead of 5, 0, 0
3 votesHi Dave,
Thanks for the suggestion. We are planning some changes to the server close process to make tip entry more efficient (all in line rather than one at a time). I like the idea of the quick keys as well. On the current adjust tips screen, you should be able to enter 5 without the .00 and still get $5.00 – at least on the latest version it’s doing that for me!
Thanks,
Duessa & the Thr!ve Product Team
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