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372 results found

  1. Salina's has noticed that customer

    Salina's has noticed that customer lookup in firefly provided a list of future order dates and they found this very helpful. Upon switching to thrive the same lookup of a customer still displays all future pending deferred orders, but it displays them with the date they were ordered instead of the date they are due. They find it difficult to determine which order it is in a list with customers that have many future pending catering orders. A customer never calls back to say I want to add to the 2nd order I placed on the 23rd. They reference it…

    1 vote
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    0 comments  ·  Customers / Marketing  ·  Admin →
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  2. Adding notes to a deferred order after it has been entered into POS.

    Can it become a possibility to add notes to a deferred order once the order has been entered into the system? Sometimes customers call back with instructions they didn't mention on the initial call that are important. If the order has already been entered and payment information processed there is currently no way to enter new notes to that existing deferred order with reprocessing the payment information.

    1 vote
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    0 comments  ·  Order Taking  ·  Admin →
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    under review  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Elliiot,
    Thanks for your suggestion. There should be no problem entering deferred notes on an already saved order. Once you enter them and press finish, you’ll see the deferred credit card payment at the top of the screen. Just press submit. It will retain that payment information without changing it.

    Regards,
    Duessa & Thr!ve Product team.

  3. PLEASE for the love of god ... when you do a credit card batch REVIEW Please put how many credit cards you should have

    JUST A SIMPLE NUMBER THAT TELLS YOU HOW MANY CC U SHOULD HAVE FOR THAT BATCH

    3 votes
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  4. Order Number appear upon submitting order

    We would like the order number to appear after submitting the order. Currently we have to log back in and look for the order number on the order page

    1 vote
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  5. Show weekly labor goal as opposed to daily labor goal

    While the system shows daily labor goals i would like to see a weekly labor goal and a day by day limit or surplus on labor as to meet the goals for the week.

    4 votes
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    2 comments  ·  Reports  ·  Admin →
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  6. Dispatch Screen show Order Status (KPS)

    For those using a KPS, it would be a nice feature to know if an order is ready or not.

    Let the restaurant set the time after bumped for the order to be ready since everybody has different cook times. For example, if your cook time is 10 min, then in the system it will say it's ready 10 min after the order has been bumped.

    On the order screen, have some sort of notation that an order is ready.

    On the dispatch screen, maybe have the orders that aren't ready yet greyed out or a different color, or even…

    0 votes
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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  7. Drink consolidation button

    Having a drink merge button that will merge all same drinks together so the bill is not so long or when updating qty of "another bottle of" the same only the new item prints at the bar not the updated qty.

    3 votes
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    0 comments  ·  Table Service / Servers  ·  Admin →
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  8. Be able to add a service fee to online ordering

    0 votes
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  9. Have the suggestions for Thr!ve online orders ALSO pop up when using Thr!ve at the store

    The suggestions for Thr!ve Online should also work for Thr!ve iin the store.

    1 vote
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    0 comments  ·  Order Taking  ·  Admin →
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  10. Change the last name and first name order from the caller id box.

    Right now, last name goes into the first name box, and first name goes into the last name. Tech support told me because I run thrive, they can't change this. Can you change this?

    2 votes
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    0 comments  ·  Customers / Marketing  ·  Admin →
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  11. The delivery notes and cross streets do NOT show up on the delivery tag

    The notes to find an address (ie: back house, just past the 2 palm trees, always use the side door) and the cross streets do NOT show up on the delivery tag.

    3 votes
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    0 comments  ·  Order Taking  ·  Admin →
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    under review  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Thanks for your suggestion. I’ve put a request in to our support department to review what field you are using for this information and to make sure it is configured properly to print on the ticket. There may be an option to take care of this for you!
    Regards,
    Duessa & the Thr!ve Product Team.

  12. I would like to be able to customize my end of day emails. Things that would be nice to include would be Special Pricing report, Labor, etc

    I would like to run Special Pricing Detail and Labor reports and include them in my end of day emails.

    3 votes
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    0 comments  ·  Admin →
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    planned  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Bobbi,
    Thank you for your suggestion! We are working on a major revamp to our reporting & alerts this year, and we will definitely plan to add more options for automatic report emailing.
    Thanks
    Duessa & Thr!ve product team

  13. A printable Server Details button would be critically useful in the Server Status screen.

    Server Details are:
    Server Name
    Date
    Net Sales
    Cash Sales
    Credit card Sales
    Credit card tips
    LIST OF TICKETS

    7 votes
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    0 comments  ·  Reports  ·  Admin →
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  14. LODGING/HOTELS

    HAVE THE LODGING/HOTEL AUTO POPULATE THE DATA FIELDS IN THE SAME WAY THE BUSINESSES AUTO POPULATE ADRESSES WHEN YOU ENTER THE NAME OF THE BUSINESS.

    3 votes
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    0 comments  ·  Order Taking  ·  Admin →
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  15. Allow searching of specific items in orders

    I would like to be able to search for a specific item when recalling or looking for orders.
    i.e.: Employee loses ticket for a lg cheese pizza, i should be able to go to the system and search that item to find which tickets have that item on them and then reprint.

    5 votes
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    0 comments  ·  Configuration  ·  Admin →
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  16. KPS to order tickets by promise time/display address on deliveries

    The KPS should automatically order the tickets by the promise time. Deferred orders go to the front which usually is too early. Most of us set deferred orders to activate earlier than we usually need to in case it's a large order and we need the extra time.

    Displaying the address for deliveries on the KPS would be helpful also. Sometimes when orders are close to eachother, it makes sense for us to make those orders together so the driver doesn't have to wait as long. It's a hassle to look up what ticket number it is.

    1 vote
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    0 comments  ·  Printing  ·  Admin →
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  17. Would like to see expanded trend report.

    Specifically online ordering percentage and "productivity"

    1 vote
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    1 comment  ·  Reports  ·  Admin →
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  18. BRING BACK UNDO-SEATTLE BUTTON FOR DRIVER END OF DAY

    MAKES IT SO TENDERS CAN BE CHANGED IF CUSTUMER SAYS THEY'RE PAYING CASH AND END UP PAYING WITH CHECK. OTHERWISE WE'RE COUNTING A CHECK AS CASH AND VISA VERSA.

    5 votes
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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    under review  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi,
    Thanks for the suggestion. With a goal of simplifying user training , we’re trying to keep a consistent way of doing all tendering (instead of having 2 different ways to tender an order) so we have directed the workflow to the normal tender screen. With that said, we’ve gotten feedback that it needs to be easier to initiate a tender change from the driver details screen. So, in our upcoming version 8 release, we’ve added a link from this screen to let you undo the settle and load the ticket to retender. This will be out for beta within a few weeks, I hope it will help improve your workflow.

    In the meantime, you can go to the order screen, click on the order’s total to bring up the Full Review, and undo settle from there.

    Thanks! Duessa & the Thr!ve product team

  19. Delivery report

    It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???

    10 votes
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    0 comments  ·  Delivery / Drivers  ·  Admin →
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  20. add to the Gift Card report an item count for how many gift cards are sold in a time period

    We need the Gift Certificate Sales report to show number of cards sold and total dollar value of cards sold.

    1 vote
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    planned  ·  0 comments  ·  Reports  ·  Admin →
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