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  1. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    60 votes
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    6 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable and dissable delivery zones

    Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

    47 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Charge delivery fee based off mileage

    We should be able to charge a delivery fee based off mileage from the store without having to define via a map. Since the system uses Google Maps to know the delivery zones, it would also know exactly how many miles it is. For example, we should be able to say if address is within 1 mile from the store, the delivery fee is 0.00, if it is 1-2 miles from the store it is $1.00, or 2-3 miles from the store $3.00 etc. Or simply make it something like $x.xx per mile, and mile 1 is $x.xx - also…

    38 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Block drivers from adding tip on their phone after customer signs

    Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

    26 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dispatch screen should show the company name

    The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.

    19 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    17 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  7. Credit Card Transaction Fees Deduction for Driver Tips

    We would like to be able to deduct the credit card transaction fee from the tip portion of the drivers delivery ticket.
    (eg. Lets say a driver recieves a $10 tip on a delivery that is paid by Credit card right now when cashing out the driver recieves the whole $10. The average credit card fees for any transaction is right around 3%. We are looking at recoop the 3% when cashing the drivers out on the tip portion of the transaction not the whole ticket. Most states allow this by retail food establishments, almost all bars and sitdown restaurants…

    16 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  8. 14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  9. I would like to be able tturn off some of my delivery area during a snow storm.

    We have 7 delivery zones. I would like to be able to turn off some of them when we have ice on the roads because it takes too long to get to these customers.

    12 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  10. When closing out driver, no need to enter credit card amounts.

    When closing out a driver, it forces us to click on each type of credit card and enter in that we received that amount. It literally tells us what to enter. This is a completely unnecessary step. This should be done automatically and only have us enter in the cash amount we are receiving as this is the only info the system doesn't already know. (same would go for checks or other tender types that may be set up)

    12 votes
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    3 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Delivery report

    It would be nice to have a mapped out report of delivery areas to see where our deliveries are going. This will help maybe eliminate an area that is not getting much action, or we can advertise stronger in those areas. Maybe have pin heads with counts per block, or zones even???

    10 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Get rid of the unnecessary sounds on the driver app.

    It is a huge distraction to my drivers that while your app is open it makes a ton of noise... clicking, whistling, and beeping. they all have been closing the app to get rid of the noise while they drive and then having to restart the app when they get where they are going. there should at least be an option to turn the sound off. it interrupts our navigation and music every couple seconds if we dont shut the app down.

    10 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Show Deferred Orders with Their Promise Time on the Dispatch Screen

    Deferred orders always complicate route making, especially when drivers have to route themselves. They have no way of knowing an order is deferred until they assign it to themselves and see it on the ticket. Please add someway to show a delivery order is deferred and what it's promise time is.

    9 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mobile credit card processing integration

    On the drivers app it would be great to use mobile credit card peoccessi g integrated in to the system.

    9 votes
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    4 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Different Delivery Minimums by Zone

    For zones that are far away or difficult to get to, I have a higher charge, but I would also like to have a higher delivery minimum for those zones to avoid 1 pizza deliveries that are far away

    8 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  16. get rid of the military promise time!!!!!

    Get rid of the military promise times on dispatch screen.

    7 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  17. Provide Gate Code Field for Address

    When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery

    7 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!

    Regards,
    Duessa & Thr!ve product team

  18. You can't tender a delivery order in store with cash

    If a customer comes in the store and pays for a delivery order with cash, the system treats it as an expected payment rather than a tender. We have to write that it is paid for on the driver's ticket, otherwise there is no way for the driver to know it is paid for. We also have to make a drop since it charges the driver for it as well.

    6 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  19. SAME ADDRESS ENTRY ONLINE- DONT EXCLUDE BUSSINESS FEILD!

    This software was founded around pizza the delivery industy so why would the online address NOT INCLUDE a BUSINESS Field like the pos screen?? Have you ever delivered and read the field says "APT" and its a business.. WTH All that has to be done us use the same field used when you get a phone call... Why is ONLINE Need to know its a BUSINESS and NOT an APARTMENT LESS IMPORTANT? ITS NOT! This should have never made it past ver 1.0!! COSTING OWNERS MONEY paying drivers to be confused.. FIX PLEASE!

    6 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Integration with Square in driver app for mobile card processing.

    I spoke a few of you at the pizza expo about mobile card processing integration and you were explaining to me the difficulty of finding hardware that would keep the processors happy and be cost effective for the restaurants at the same time. Well why not partner with square? Their card swipers are very inexpensive. They don't require any type of contract to start processing with them, they just take their percentage of fees out of each transaction. If you made it some kind of add on to the driver app, I'm positive there would be lots of delivery restaurants…

    5 votes
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