General
46 results found
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Calculate change due to a driver at driver close
At driver close, when the system says the driver owes $134.92, give an option to enter that the driver gave you $150.00, and tell you the change due.
4 votes -
Dispatch Promise Time - Should be remaining and NOT in mitilary time
I think it should count down in min showing remaining not how long the order has been in. also LOSE military time for god sakes.
4 votes -
The app does not work for any of our drivers. Each order comes up on their app hours after being assigned to them.
The delivery app does not work for any of the drivers at this location. Once each order is assigned from the POS system, it takes hours to appear on the driver's app. It has been unreliable for weeks now and our store has converted 100% to paper copies.
4 votes -
Enable Import Drive Button for Store
I have a relatively high turnover for drivers and would like to be able to import them myself whenever I have to add a new one to the system.
Button is currently unavailable, regardless of account settings.
4 votes -
Remove Return Function from being Classified as Driver Banking
We are setting up another account that allows drivers to dispatch and return themselves without having to login everytime, while also continuing to not allow them to access everyone else's banking. It almost works but they cannot return themselves because for some reason returning is considered accessing their driver bank.
3 votes -
3 votes
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Show the time an order was dispatched on the drivers status screen
I get calls from customers asking if an order is out for delivery, but what I cant do is tell them when the driver left or give them an estimated time of when the delivery should arrive. It would be nice to see either and estimated time of arrival based on the number of deliveries the driver is on and their route, or just a time that the orders were dispatched on the driver status screen. This would help towards providing customers with the information they seek when calling the store,
3 votes -
Print Credit Slips for Deliveries with Order slips
As it stands, when an online delivery comes comes through, or when a customer pays for an order via credit card, the credut slip prints up in front, separate from the order. This causes a lot of confusion because we have to run all the way back in the kitchen to staple the credit slip to the order, it would be nice to have these, on deliveries, print along with the ticket, so they don't get lost or mixed up in the shiffle
3 votes -
please allow more deliveries on driver dispatch screen
can you please allow more deliveries on dispatch screen?
2 votes -
get rid of the placeholders 0.00 for adding driver tips
Love the new simplified way of adding driver tips, but could we have a blank box instead of the 0.00 placeholders because if someone just starts typing for example 5.00, it records 50.00 or 500 or 5000 unless they take the time to put their cursor to the far right. Too much room for error and slows them down to have to put the cursor to the far right.
2 votesHi Kathy,
Thanks for the suggestion. Sounds like an easy improvement. We will definitely keep it in mind for a future version.
-Thr!ve Product Team -
Drive app
Add a Call button to the order info screen. Make it easy for the driver to call the customer to let them know they have arrived, or for further delivery instructions.
Android app, add a Back button on the order info screen or Home button. Using the native Android back button causes the App to minimize, it's a little annoying. Thanks!
2 votesThanks! We do have planned some updates to the driver app coming up later this year, will definitely include these items.
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DR!VE - Phone Number display and Receipt Emailer
It would be nice to have a phone number display with tick on phone so thy could call the customer from the app I thought that was a great idea. also what about if customer wants a receipt from credit card order. is there way to just email from the app?
2 votes -
Have an overlay for for delivery areas to increase the accuracy of said areas.
For example, Gurnee and it's delivery area would have a green overlay, and areas out of range would be red.
1 vote -
It would be great if there was a way to see the distance between two deliveries.
when you click on two deliveries its hard to tell how far they are from each other. If they are close it zooms in, so it ends up looking like they are far apart from each other anyway. So unless you really know the neighborhood it is very difficult to tell the distance between deliveries...
1 vote -
delivery limit in certain area can we set this up in this particular software
optional for additonal knowledge of crew that certain area is prohited in certain times and place
1 vote -
When a driver is dispatched on an order, and it is void, he cannot check back in
This has happened to me multiple times. Is it possible to block the order from becoming void until the driver returns, or perhaps allow the driver to check in on the void order?
1 vote -
"Pre-Assign" drivers their orders
Ability to pre-assign drivers their orders, but not actually dispatch them, so that they know what order they are going to take but the timer hasn't started yet.
1 vote -
Allow delivery sequence to be altered
Often we run deliveries "in reverse order" and would like to be able to see timing for that. Currently the system only shows delivery sequence in order of the ticket#. (#1 then #2). Sometimes it makes sense to hit order #2 first before order #1.
1 voteThanks for the suggestion! We will definitely keep this in mind as we plan enhancements for this area.
Regards,
Duessa & Thrive Product team -
Option to have only bumped orders show on dispatch screen.
During busy times it would simplify things and let drivers know what has been made at a glance. Some sort of notation on the dispatch screen would work as well.
1 voteHi Mondo,
Good suggestion! We are planning to revamp the KPS functionality in 2019 and I will definitely be getting in touch with you to pick your brain about how we can improve it!Regards,
Duessa & Thr!ve Product team -
Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
Is there a way to have different valid delivery times for diffrent days? We stay open longer on the weekends have deliver later.
1 voteHi! Thanks for your suggestion. We do not currently support different delivery times on different days, however this is something we may consider adding in the future. Since you can have store hours vary per day, you may want to set your delivery hours for the later time, and set your store hours to close earlier during the week. You will not be able to take a delivery order when the store is closed.
Thanks,
Thr!ve Product Team.
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