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  1. Adding a 15% fee to certain types of orders

    I need a way to add an additional order type ("third party deliver" for example) that assesses a 15% fee, or add a reverse (negative percentage) discount of 15%. Please please please tell me how to add this, or provide this in the system somehow, so that I don't have to add a completely separate menu in the system.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bring back coupon descriptions!

    Can you please bring back coupon descriptions in Thrive 8.1? This was such a useful feature of Firefly. A long click on a coupon would give all of the details and requirements so the employee would know how to properly apply the coupon, what requirements there were, is it valid with other offers, etc. We currently have a wiki page where we put all of the discount details but it would be so nice to not have to leave Thrive and switch to another program just for something like this.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! We have revamped the error messaging around coupons in 8.1 to be much more specific about what is required to make the coupon work. I’m hoping that will be an improvement over using the description field for this, but look forward to getting your input on how that works for you!

    Thanks,
    Duessa & Thrive product team

  3. Gift card payments for online orders

    I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.

    7 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.

    Thanks,
    Duessa & Thrive Product team

  4. 23 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks

    new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…

    4 votes
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    0 comments  ·  Customers / Marketing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.

    It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video

    You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications

    Regards,
    Duessa & Thrive Product team

  6. Allow for carry-out only or pick-up only specials to be ordered online.

    Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.

    7 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Matt,
    Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
    Thanks,
    Duessa & Thrive product team.

  7. Punctuality Bonus

    Short Version: Employees that are on time get paid more than employees that are late. Often used by corporations, this system encourages punctuality.

    Long Version: Employees are hired at a certain wage (ex. $10/hr) and are told that that pay includes their punctuality bonus. If that employee is late clocking into thrive by a determined amount of time (ex. 5 minutes) then they instead get paid their hourly without their punctuality bonus. If the employee is late by the amount of time set by management then they only get paid their base pay.

    Ex: Johnny was hired at $12/hr including…

    2 votes
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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow closed orders to be changed to delivery

    Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

    26 votes
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    1 comment  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to add a surcharge to credit card transactions

    Would like to automatically add a % surcharge on credit card transactions.

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. modify current system

    1) allow for having thrive pos to mimic thrive online for closing of days. There doesn't seem to be a way to have POS closed on sundays.
    2) Don't allow deferred orders to be placed on days (like sundays) if the store is closed. You have this for the online so no one can place an order for sunday, but if someone in our shop inadvertantly puts in a deferred order for a sunday, it allows it without any notification.

    1 vote
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  11. Minor suggestion

    This is what I noticed and I am not asking for an immediate change, only maybe someone should look at. On the app that a customer sees when they want to order from us, when they start their order, it gives them store hours and delivery hours. Unfortunately, those hours are taken from the online from the 0 line on both the store hours and the delivery hours. In my online, those sets of hours are a generic place setting. I have exceptions for every day both on the store hours and delivery hours. Consequently the hours that are shown…

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow delivery sequence to be altered

    Often we run deliveries "in reverse order" and would like to be able to see timing for that. Currently the system only shows delivery sequence in order of the ticket#. (#1 then #2). Sometimes it makes sense to hit order #2 first before order #1.

    1 vote
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  14. FIX PHONE NUMBER LOOKUP- EATING NUMBERS

    When you punch in a customers phone number and you finish the area code it jumps to the next 3 digits. The problem is is Wont buffer and you have to type really slow or it EATS the 1st number of the 2nd number field. if you type too fast if will lookup wrong number.

    6 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the comments! You can definitely enter a tip prior to submitting the order via the finish button and the tender screen. If you add the tip here and “pay later” the tip will still save https://thrivepos.uservoice.com/knowledgebase/articles/508594-add-a-tip-to-an-order-via-the-tender-process

    For table orders, however, in some configurations finish may bypass the tender screen. In this case it is recommended that you add the tip from the orders screen after submitting, or use the auto gratuity feature.

    Thanks!
    Duessa & Thrive product team

  16. Email Verification for Online orders

    Is it possible to implement some kind of email verification for customers who order online? We have already had few times that customers use unexisting email address and wrong phone number to place their order and we are not able to reach them out at all.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Clarify What End of Day EMAIL Numbers MEAN- Two Different Numbers and No One Knows!

    When you get your end of day email it shows 2 Different sales number and no one seems to know what it is. The percent gap between these 2 numbers seems to vary quite a bit day to day... Please tell what my real numbers are

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. Security Group Option For Paying for and Closing Out Orders

    The ability for any Employee to open the till when "paying" for an order is a huge security vulnerability. Please add a security option to only allow certain security groups to actually make a payment on an order.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for the suggestion. We can definitely look into adding more security settings in the future around closing orders.

    If you are concerned about register security, you may want to consider using the “Assign register” feature, this will prevent anyone from closing an order who is not assigned to the register. https://thrivepos.uservoice.com/knowledgebase/articles/817698-assign-cash-assign-a-register-drawer

    If you don’t want to have to assign people each day, another option would be to give people you want to have access to the register the “Override register assignment” security level, and set each drawer to “require assignment” (set in Config > Station device). This way no one who does not have the “override” level will be able to close a ticket to that drawer.

    IF you need assistance with this, please contact our support department!

    Thanks,
    Duessa & Thrive product team

  19. Online service charge (in our case credit card charges we are incurring.)

    With the advent of trying to control the coronavirus, it seems that our business might be more heavily impacted with customers wanting to order online and want delivery. I see a jump in this activity. To this end, it would be really nice to be able to automatically charge a 3% service charge to the online order. When I say automatic, every owner could populate a field, and put a value in it, so that those customers that do not want to have this charge on the order, could put 0 in the field. 0 means 0 service charge. I…

    4 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thanks for the suggestion. We have a few things in the works for this. With our 8.1 version (now in beta for the POS) we have a surcharge option that could be apply automatically to just online orders. This beta is not available yet for online but will be soon.

    In the meantime you may want to consider increasing delivery fees to help?

    Best of luck during this uncertain time.
    -Duessa & Thrive Team

  20. Could you put " \n " after the OVER ALL for the pizza printer tickets please

    This has been a known problem for years and causes much confusion.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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