General
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Allow cash orders to be prohibited through website ordering portal
We have not been accepting cash orders since COVID, but we received a cash (deferred payment) order through the online portal tonight. Is there a way to turn that option off, and require prepayment for all online orders?
1 voteHi Jon,
It is definitely possible to prevent cash orders for online orders. Just uncheck the “available online” option for the cash tender type in your POS. Here’s an article that explains more. https://thrivepos.uservoice.com/knowledgebase/articles/821364-tender-configuration. Please give support a shout if you need any assistance in setting this up.Thanks,
Duessa & Thrive product team -
Make an entire category out of stock instead of individual items
It would be helpful in certain situations (pizza) if you could make the whole category unavailable instead of going through every item in the category. A specific location has two different styles of pizza, they might run out of one of them and need to remove it online, if they mark the category not available they have to sign in to TOL to add the category when it is available again. If the category could be out of stock then it would save a lot of time
1 voteHi!
Thanks for the suggestion. Our newest version which is now in beta, 8.1, has a revamp of the Out of Stock function which allows you to mark a category out of stock as well as individual sizes or styles. Once this is out of beta and in limited release, we’ll reach out so you can check it out!Thanks,
Duessa & Thrive Product Team -
SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out
It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.
1 voteHi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.
Thanks!
Duessa & Thr!ve Product team. -
Put the internal Rewards points in Trive like FF for those of us with 1 store
put internal rewards points in Trive like in FF for those of us with 1 store
and want a simple program1 voteHi! This feature has been added to version 7.8.0 of Thr!ve.
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On a new customer, it provides email address position. after you save a customer, that option disappears?
On a new customer, it provides email address position. after you save a customer, that option disappears?
1 vote -
Create a function that allows employees to clock in under different job codes or provide a way to have more than one pay rate for an employe
Provide an option for an employee to chose the job classification they will get clocking in under. Example, I have a barista that also works as a server. Both have different pay rates. Currently this is not an option but needs to to track accurate labor during the shift.
1 voteHi Joe! Thanks for the suggestion. This forum is specific to our Thr!ve POS system, which is geared toward general restaurants. I’ve forwarded your comments to our CoffeeShopManager team for review!
Thanks
Thr!ve Product Team. -
Split items
Servers need the ability to split individual items not just split tickets.
When a group wants to split an app or an entree we hit problems.1 voteHi!
We do have the ability to split items. On the split screen, you’ll see a little icon like a fork next to the item. Just click on that to split the item among multiple guests. For more info, here is an article about it. https://thrivepos.uservoice.com/knowledgebase/articles/491597-split-tickets
Thanks,
Thr!ve product team. -
gratuity for large groups.
it doesnt show on the ticket and this is confusing for the customer. we use to have it under Firefly and would love to see it back.
Regards,
Marc1 voteHI Marc, Thank you the comment! We have added this into the 7.8.0 version of Thr!ve which is going into beta early next week. I can put your store on the list for an update as soon as it is available!
Thanks,
Thr!ve product team. -
Expiring Drivers insurance
I just had a driver in a accident and his insurance had expired. It would be nice if the employee login expired when their insurance card did.
1 voteHi Rod,
Thr!ve does have a feature to alert you and prevent log on when certain emlpoyee requirements are expired. Take a look at these 2 articles for more info: https://thrivepos.uservoice.com/knowledgebase/articles/740391-creating-a-job-requirement and https://thrivepos.uservoice.com/knowledgebase/articles/747291-employee-requirements
Thanks,
Duessa -
It would be great if you can store the email address from the online ordering and then we as a restaurant can send out email blasts
It would be great if we were able to keep all the emails in one place from the online orders and be able to send an email blast with special offers and coupons..
1 voteHi Amy,
You can export the customer data with email addresses from your POS system. Check out this article to learn more. https://thrivepos.uservoice.com/knowledgebase/articles/952621-list-of-customer-e-mail-addresses Once you have the list, you can use the e-mail system of your choice to send out marketing messages. If you prefer to have these messages go out automatically, check out our integrated loyalty system which will send e-mails to different customers based on their purchase habits. https://www.thrivepos.com/restaurant-pos-system/loyalty-program-managementRegards,
Thr!ve Product Team. -
1 vote
Hi Danny,
THis is absolutely an option in coupon set up. In the area where you select the size, there is =, >, < and “Other”. Cick the other box and click the details button to get to a screen where you can specify which sizes / styles are valid. For more on setting up coupons, please visit our help page here:https://thrivepos.uservoice.com/knowledgebase/articles/566835-creating-a-coupon
If you scroll down about half way you’ll see the instructions for this.
Thanks!
Thr!ve Product Team. -
Dispatch Wait time needs a 0 when under 10 minutes
Not a huge deal, just seems like it would be an easy fix. When a delivery is, say 5 minutes old for example, the wait time will read 0:5 rather than 0:05.
1 voteThanks! We’ve actually just fixed this in our upcoming 8.0 release which is going into beta shortly.
Thanks
Duessa & the Thr!ve Product Team. -
What is FORCAST in manager sales graph?
There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks
1 voteThe forecast can be controlled using the “Set Forecast” link at the bottom of the Weekly Sales and Forecast graph. You can choose to forecast based on last year’s same day, or X weeks same day sales.
Thanks
Duessa & the Thr!ve Product Team -
TEMPORARY LONGER DEL TIME- AUTO RETURN TO DEFAULT
I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.
1 voteHi! Thank you for the suggestion. The promise times for each order time are automatically set back to their default at the start of each daypart. You can control how you define these dayparts.
Thanks,
Duessa & the Thr!ve Product team. -
Be able to transer tickets between servers
If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket
1 voteHi Chuck,
Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen
https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen
If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.
Thanks,
Duessa & Thr!ve Product Team -
When order is deffered, please put deffered time on bottom of order instead of top.
Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information
1 voteHi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
Thanks,
Duessa & Thr!ve product team -
Income summary report needs a breakdown of order type by hour
The number of deliveries each hour is important for forcasting how many drivers we need to schedule.
0 votesHi! Thanks for the suggestion. You can get this breakdown on the Order Type by Interval report.
Thanks,
Duessa & Thr!ve Product Team. -
Option to view labor as sales per labor hour
We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.
0 votesHi,
We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.Thanks
Duessa & Thr!ve Product Team -
When will the count down button work again?
Hello, When will the count down on items be up and running again?
0 votes -
A dedicated screen with a map and all delivery orders pin pointed
I would like to be able to use a large flat screen with a map of our delivery area and the deliveries ready to go out pin pointed. Maybe have green ones for on time orders, red ones for deliveries running late. That way you can see at a glance what deliveries need to go out and where without having to push any buttons.
0 votesWe now have the option to set up a screen to display the “In Process” delivery map, it will automatically refresh every 30 minutes.
Thanks,
Duessa & Thrive Product team
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