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72 results found

  1. Tip review by register

    It would be nice to have a close out for the cashier/register similar to a server and driver. It would help us keep tract of credit slips and making sure tips are adjusted.

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    0 comments  ·  Reports  ·  Admin →

  2. Asking how much tips they got after clocking out

    It used to appear after clocking out to all the employees asking to declare there tips but now it just clock out and that's it and the problem that i change it everyday in the payroll details to everyone

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    0 comments  ·  Employees  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! We have an option to require employees to declare tips, this is set per job type. Please check in Configuration > Employees, select the job type, and make sure that the option to declare tips is checked. If you continue to have issues with this, please contact our support department and they can help make sure it is working right for you!

  3. EDIT POS SYSTEM

    LUNCH MENU ITEMS SHOULD NOT BE ALLOWED TO BE RUNG IN AFTER 4

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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Thanks for the suggestion. We’ve got 2 ways for you to limit your lunch specials by time.

    If your lunch specials are specific items, you can organize them on a menu tab, and limit the hours that tab is visible.

    If you are using coupons to discount items as a lunch special combo, you can limit the hours those coupons are applicable.

    Our technical support department can assist you in learning how to set up either of these restrictions!

    Thanks,
    Duessa & Thr!ve Product Team

  4. Adding pics to menu items is the worst in the business.

    First of all, the pics to choose from are smaller then a postage stamp to see. Secondly, I need to scroll threw 1000's of pics to get to the one that is close to what I am looking for. I suggest a few things. Give me the ability to type in a search criteria that will get me closer to what I am looking for (for example Seafood, or Fish dinner). Secondly, give me the ability to add my own pictures (like online thrive) has so I can select them. These don't need to be in any sequence, but rather…

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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Thanks! We agree, the menu pics process is in need of a complete overhaul. The good news is, we’ve recently completed a whole new approach to menu management, which combines the image manager for the POS & online into a much more user friendly tool. It’s called Thrive Control Center and is available with the 8.1 version of Thrive, which is going into beta this month. I’ll put you on the list as a potential beta tester when the time is right!

    Thanks,
    Duessa & Thrive Product Team

  5. show address on order screen

    Many times we get a call from a customer checking on the status of their delivery. It would be nice to go to one place, like the order screen where we could find their ticket via there address quickly so we can ascertain the status of their food delivery. Going to the delivery screen doesn't always have the data we need to answer the customer. Maybe on deliveries, under the type (which is delivery) you could put line 1 of the address. xxx main street. That should give us enough to located the ticket and determine it's status.

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    0 comments  ·  Configuration  ·  Admin →

  6. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  7. SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out

    It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.

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    0 comments  ·  Employees  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.

    Thanks!
    Duessa & Thr!ve Product team.

  8. Be able to transer tickets between servers

    If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket

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    0 comments  ·  Table Service / Servers  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Chuck,
    Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!

    https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen

    https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen

    If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.

    Thanks,
    Duessa & Thr!ve Product Team

  9. trouble tickets

    Suggestion: I would like to see something set up (although it might already be set up to) allow the following.
    When I submit a trouble ticket, lets just say it comes to be #12345 and you folks work it and close it. But, lets say it is not complete to my understanding. I know I can add another comment to the ticket, but that doesn’t mean it gets read since you closed it. So today, I need to create another ticket #12379 which says my concerns. This is the only way you know that I still have a problem. You…

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    0 comments  ·  Configuration  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Paul,
    Thanks for your suggestion about support tickets.

    We’ve recently made some adjustments to how case comments work. When a comment is entered by a customer after a case has been closed, it then returns the case back into status: O-Callback.

    If you use the Reopen button in our support portal, it does not open the existing case but clones the case and opens a new one for tracking purposes.

    So feel free to add comments to a closed case if you prefer!

    Thanks,
    Duessa & Thrive support team

  10. What is FORCAST in manager sales graph?

    There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks

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    1 comment  ·  Reports  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    The forecast can be controlled using the “Set Forecast” link at the bottom of the Weekly Sales and Forecast graph. You can choose to forecast based on last year’s same day, or X weeks same day sales.
    Thanks
    Duessa & the Thr!ve Product Team

  11. Be able to mark a particular style crust for a particular size out of stock

    We have three different styles crust for each size pizza. Sometimes we are out of a particular style crust for a certain size, but not all sizes. For example, we may be out of 7" pan crust, but have other styles of crust still available for 7", and also have other sizes still available in pan crust. Would be nice to be able to be out of 7" pans but still have the others available, instead of having to call customers when order takers forget or online orders.

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    0 comments  ·  Order Taking  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Chuck,
    We’ve expanding this feature to allow for out of stock by size / crust in our new 8.1 version, which is currently in beta. I’ll put you on the list to beta test as soon as it is ready for the next stage, probably a few weeks.
    Thanks,
    Duessa & Thrive product team

  12. Dispatch Wait time needs a 0 when under 10 minutes

    Not a huge deal, just seems like it would be an easy fix. When a delivery is, say 5 minutes old for example, the wait time will read 0:5 rather than 0:05.

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    0 comments  ·  Delivery / Drivers  ·  Admin →

  13. would like to be able to select "styles" as well as sizes for coupon criteria

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    0 comments  ·  Coupons  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Danny,
    THis is absolutely an option in coupon set up. In the area where you select the size, there is =, >, < and “Other”. Cick the other box and click the details button to get to a screen where you can specify which sizes / styles are valid. For more on setting up coupons, please visit our help page here:

    https://thrivepos.uservoice.com/knowledgebase/articles/566835-creating-a-coupon

    If you scroll down about half way you’ll see the instructions for this.
    Thanks!
    Thr!ve Product Team.

  14. It would be great if you can store the email address from the online ordering and then we as a restaurant can send out email blasts

    It would be great if we were able to keep all the emails in one place from the online orders and be able to send an email blast with special offers and coupons..

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    0 comments  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Amy,
    You can export the customer data with email addresses from your POS system. Check out this article to learn more. https://thrivepos.uservoice.com/knowledgebase/articles/952621-list-of-customer-e-mail-addresses Once you have the list, you can use the e-mail system of your choice to send out marketing messages. If you prefer to have these messages go out automatically, check out our integrated loyalty system which will send e-mails to different customers based on their purchase habits. https://www.thrivepos.com/restaurant-pos-system/loyalty-program-management

    Regards,
    Thr!ve Product Team.

  15. Expiring Drivers insurance

    I just had a driver in a accident and his insurance had expired. It would be nice if the employee login expired when their insurance card did.

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    0 comments  ·  Delivery / Drivers  ·  Admin →

  16. Allow cash orders to be prohibited through website ordering portal

    We have not been accepting cash orders since COVID, but we received a cash (deferred payment) order through the online portal tonight. Is there a way to turn that option off, and require prepayment for all online orders?

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    0 comments  ·  Configuration  ·  Admin →

  17. gratuity for large groups.

    it doesnt show on the ticket and this is confusing for the customer. we use to have it under Firefly and would love to see it back.
    Regards,
    Marc

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    0 comments  ·  Table Service / Servers  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    HI Marc, Thank you the comment! We have added this into the 7.8.0 version of Thr!ve which is going into beta early next week. I can put your store on the list for an update as soon as it is available!
    Thanks,
    Thr!ve product team.

  18. Split items

    Servers need the ability to split individual items not just split tickets.
    When a group wants to split an app or an entree we hit problems.

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    0 comments  ·  Table Service / Servers  ·  Admin →

  19. Create a function that allows employees to clock in under different job codes or provide a way to have more than one pay rate for an employe

    Provide an option for an employee to chose the job classification they will get clocking in under. Example, I have a barista that also works as a server. Both have different pay rates. Currently this is not an option but needs to to track accurate labor during the shift.

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    0 comments  ·  Employees  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Hi Joe! Thanks for the suggestion. This forum is specific to our Thr!ve POS system, which is geared toward general restaurants. I’ve forwarded your comments to our CoffeeShopManager team for review!

    Thanks
    Thr!ve Product Team.

  20. On a new customer, it provides email address position. after you save a customer, that option disappears?

    On a new customer, it provides email address position. after you save a customer, that option disappears?

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    completed  ·  0 comments  ·  Configuration  ·  Admin →
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