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  1. Allow cash orders to be prohibited through website ordering portal

    We have not been accepting cash orders since COVID, but we received a cash (deferred payment) order through the online portal tonight. Is there a way to turn that option off, and require prepayment for all online orders?

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  2. Make an entire category out of stock instead of individual items

    It would be helpful in certain situations (pizza) if you could make the whole category unavailable instead of going through every item in the category. A specific location has two different styles of pizza, they might run out of one of them and need to remove it online, if they mark the category not available they have to sign in to TOL to add the category when it is available again. If the category could be out of stock then it would save a lot of time

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    Hi!
    Thanks for the suggestion. Our newest version which is now in beta, 8.1, has a revamp of the Out of Stock function which allows you to mark a category out of stock as well as individual sizes or styles. Once this is out of beta and in limited release, we’ll reach out so you can check it out!

    Thanks,
    Duessa & Thrive Product Team

  3. SALARIED DO NOT SHOW ON CLOCKED IN or auto clock out

    It always shows SALARIED people that didn't clock out on the manager home screen. they aren't paid that way so it would be nice if they were cluttering up the auto clocked out records function. Seems to quick fix. Now you have to sort through all SALARIED people to see who really forgot to clock out.

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    0 comments  ·  Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Thanks for the suggestion. We actually have a separate setting called “Exempt from payroll” which you can check on the employee pay screen, this will keep the employee off the payroll reports, auto clock out reports, etc.

    Thanks!
    Duessa & Thr!ve Product team.

  4. Put the internal Rewards points in Trive like FF for those of us with 1 store

    put internal rewards points in Trive like in FF for those of us with 1 store
    and want a simple program

    1 vote
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  5. On a new customer, it provides email address position. after you save a customer, that option disappears?

    On a new customer, it provides email address position. after you save a customer, that option disappears?

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  6. Create a function that allows employees to clock in under different job codes or provide a way to have more than one pay rate for an employe

    Provide an option for an employee to chose the job classification they will get clocking in under. Example, I have a barista that also works as a server. Both have different pay rates. Currently this is not an option but needs to to track accurate labor during the shift.

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  7. Split items

    Servers need the ability to split individual items not just split tickets.
    When a group wants to split an app or an entree we hit problems.

    1 vote
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    0 comments  ·  Table Service / Servers  ·  Flag idea as inappropriate…  ·  Admin →

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  8. gratuity for large groups.

    it doesnt show on the ticket and this is confusing for the customer. we use to have it under Firefly and would love to see it back.
    Regards,
    Marc

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  9. Expiring Drivers insurance

    I just had a driver in a accident and his insurance had expired. It would be nice if the employee login expired when their insurance card did.

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  10. It would be great if you can store the email address from the online ordering and then we as a restaurant can send out email blasts

    It would be great if we were able to keep all the emails in one place from the online orders and be able to send an email blast with special offers and coupons..

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    Hi Amy,
    You can export the customer data with email addresses from your POS system. Check out this article to learn more. https://thrivepos.uservoice.com/knowledgebase/articles/952621-list-of-customer-e-mail-addresses Once you have the list, you can use the e-mail system of your choice to send out marketing messages. If you prefer to have these messages go out automatically, check out our integrated loyalty system which will send e-mails to different customers based on their purchase habits. https://www.thrivepos.com/restaurant-pos-system/loyalty-program-management

    Regards,
    Thr!ve Product Team.

  11. 1 vote
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Danny,
    THis is absolutely an option in coupon set up. In the area where you select the size, there is =, >, < and “Other”. Cick the other box and click the details button to get to a screen where you can specify which sizes / styles are valid. For more on setting up coupons, please visit our help page here:

    https://thrivepos.uservoice.com/knowledgebase/articles/566835-creating-a-coupon

    If you scroll down about half way you’ll see the instructions for this.
    Thanks!
    Thr!ve Product Team.

  12. Dispatch Wait time needs a 0 when under 10 minutes

    Not a huge deal, just seems like it would be an easy fix. When a delivery is, say 5 minutes old for example, the wait time will read 0:5 rather than 0:05.

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  13. What is FORCAST in manager sales graph?

    There is no reference to what this is. It could be last years sales for same perioed? Please post answer somewhere or make mouse over on that screen. tks

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  14. TEMPORARY LONGER DEL TIME- AUTO RETURN TO DEFAULT

    I should be able to kick up the delivery or pickup times and set a time that they will return to default times. Now you would have to set a timer or forget as most often happens.

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  15. Be able to transer tickets between servers

    If someone rings up an order for a server, there needs to be an option to transfer the ticket to the server without having to void out the whole ticket

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    Hi Chuck,
    Thanks for your suggestion. We have the ability to transfer tickets – - here is an article about it!

    https://thrivepos.uservoice.com/knowledgebase/articles/711480-transfer-a-ticket-via-orders-screen

    https://thrivepos.uservoice.com/knowledgebase/articles/856209-transfer-a-ticket-via-table-screen

    If you are still having problems with this please contact our tech support team and they can help you out with whatever permissions may be preventing this.

    Thanks,
    Duessa & Thr!ve Product Team

  16. When order is deffered, please put deffered time on bottom of order instead of top.

    Most Kitchens put slips into receipt holder. When it goes in it hides the deffered time. Please put near bottom, above the total or customer information

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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi! Your tickets are customizable and you can easily add the deferred time to the bottom of the ticket. See this article for more information on how to customize the fields on your tickets! https://thrivepos.uservoice.com/knowledgebase/articles/408231-printer-ticket-configuration If you need assistance learning how to customize your tickets, please give our support department a call! 800-750-3947
    Thanks,
    Duessa & Thr!ve product team

  17. Income summary report needs a breakdown of order type by hour

    The number of deliveries each hour is important for forcasting how many drivers we need to schedule.

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  18. Option to view labor as sales per labor hour

    We recently started setting our labor projections by using sales per labor hour rather than percents. (ex. Say you have $1000 in sales and 34 hours in labor. You would be at $29.41 per hour) It would be nice to have that on reports and be able to glance where we're at quickly rather than calculate it ourselves.

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    Hi,
    We do have a measure called Labor Productivity which I think covers what you are trying to go for. You can turn this on in Configuration > Employee > Timeclock payroll and check Labor Productivity. THen you will see this # on your labor reports.

    Thanks
    Duessa & Thr!ve Product Team

  19. When will the count down button work again?

    Hello, When will the count down on items be up and running again?

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  20. A dedicated screen with a map and all delivery orders pin pointed

    I would like to be able to use a large flat screen with a map of our delivery area and the deliveries ready to go out pin pointed. Maybe have green ones for on time orders, red ones for deliveries running late. That way you can see at a glance what deliveries need to go out and where without having to push any buttons.

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