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72 results found

  1. Bad Delivery Address BLock

    We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…

    63 votes
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    completed  ·  6 comments  ·  Delivery / Drivers  ·  Admin →

  2. Enable and dissable delivery zones

    Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

    48 votes
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    1 comment  ·  Delivery / Drivers  ·  Admin →

  3. Online Ordering: Turn on / off from the POS

    A feature to turn the online ordering system off and on from the point of sale system would be convenient.

    39 votes
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    2 comments  ·  Admin →

  4. need to be able to process refunds from POS

    It is rediculous that we cannot issue a refund from the POS system!!!

    34 votes
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    2 comments  ·  Order Taking  ·  Admin →

  5. Allow Gift Cards to be used as payment for online orders

    There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.

    28 votes
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    3 comments  ·  Configuration  ·  Admin →

  6. Can we get the card holder name to print on the credit card receipt... Thanks

    24 votes
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    0 comments  ·  Printing  ·  Admin →

  7. We really need the customers Name on the credit card slips

    Just because its the right way.

    20 votes
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    0 comments  ·  Admin →

  8. Order Kiosk

    An order kiosk is going to be a necessity in the very near future. Any updates on if we will have this available to us soon?

    20 votes
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    1 comment  ·  Order Taking  ·  Admin →

  9. Ability to add a surcharge to credit card transactions

    Would like to automatically add a % surcharge on credit card transactions.

    18 votes
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    completed  ·  4 comments  ·  Admin →

  10. Add a credit card fee

    Have an option to charge a percentage to recoup credit card processing fees. I see square and hunger rush are able to do it.

    17 votes
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    0 comments  ·  Configuration  ·  Admin →

  11. Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.)

    Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.) directly into Thrive. We were going to use that company you referred, I believe it was Orderly? Not sure what the name was, but they fell apart and stopped taking on business. Is there another company that you recommend?

    16 votes
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    1 comment  ·  Admin →

  12. I would like to be able tturn off some of my delivery area during a snow storm.

    We have 7 delivery zones. I would like to be able to turn off some of them when we have ice on the roads because it takes too long to get to these customers.

    15 votes
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    0 comments  ·  Delivery / Drivers  ·  Admin →

  13. allow the server to hit pay later when he recalls an online order, when this happens now it will auto void the credit card

    When we recall the online tickets they will automatically void when the pay later button is hit whether accidentally or intentionally

    14 votes
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    completed  ·  4 comments  ·  Order Taking  ·  Admin →

  14. drivers phone number

    it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...

    12 votes
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    1 comment  ·  Delivery / Drivers  ·  Admin →

  15. show address in order lookup for delivery not just dispatch area

    11 votes
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    1 comment  ·  Configuration  ·  Admin →

  16. Show Deferred Orders with Their Promise Time on the Dispatch Screen

    Deferred orders always complicate route making, especially when drivers have to route themselves. They have no way of knowing an order is deferred until they assign it to themselves and see it on the ticket. Please add someway to show a delivery order is deferred and what it's promise time is.

    9 votes
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    completed  ·  1 comment  ·  Delivery / Drivers  ·  Admin →

  17. Why Can't we Integrate Google Analytics Yet?

    Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or…

    9 votes
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    1 comment  ·  Configuration  ·  Admin →

  18. Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.

    There should be a way to import a KML file from google maps directly into Thrive.

    7 votes
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    completed  ·  3 comments  ·  Configuration  ·  Admin →

  19. split tickets

    We like the drag and drop for splitting items but want to be able to split checks 2,3 or 4 ways without having to move a bunch of items. That was a great feature overlooked on thrive, many people just want to split big orders down the middle.

    7 votes
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    1 comment  ·  Order Taking  ·  Admin →

  20. We have NO way to measure properly the advantage of Online ordering vs. Phoned in calls or ordering at the counter. oe even delivery

    There needs to be report that has more information pertaining to Online ordering. How many tickets online were for Delivery? I need to know the TRUE numbers so we can sell the Online ordering more. Is the DELIVERY charge added into the regular TOTAL sales? And the same for the Online ordering!!

    7 votes
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    0 comments  ·  Reports  ·  Admin →
    completed  ·  AdminThrive POS (Product Manager, Granbury Solutions) responded

    Thrive Analytics is now available and has more in depth reporting with an Online Ordering dashboard.

    If you’d like to get a demo and set up to use this new reporting tool, please let us know!

    Thanks,
    Duessa & Thrive Product Team

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