General
72 results found
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Bad Delivery Address BLock
We are a restaurant that delivers everywhere in our city and over time we've developed quite a few problem addresses we do not want to deliver to. While it is possible to block delivery to an existing customer it does nothing to protect us when a bad customer calls in with a new phone number and we create a new customer record with the bad address. I would like to see a delivery blocked list created that would not allow a new customer record to be created for a bad address. This would go a long way to help protect…
63 votes -
Enable and dissable delivery zones
Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by
48 votesThis can be accomplished in 8.2 version with Thrive Control Center and publishing the status.
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Online Ordering: Turn on / off from the POS
A feature to turn the online ordering system off and on from the point of sale system would be convenient.
39 votesYou can change from within TCC which is accessible through the POS on 8.2.
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need to be able to process refunds from POS
It is rediculous that we cannot issue a refund from the POS system!!!
34 votesThere is security in the POS to be able to Void the ticket from previous date which will "void" the credit transaction which will refund the amount.
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Allow Gift Cards to be used as payment for online orders
There needs to be an option for using gift cards as payment for online orders. Our processor (Vantiv) said that the eccommerce account is capable of accepting gift card payment, it's just a matter of adding that to the checkout on Thrive Online.
28 votesYou can use gift cards through the online ordering.
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24 votes
If the users name is on the swipe or EMV data that is passed on the card we put that on the credit card receipt as well.
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We really need the customers Name on the credit card slips
Just because its the right way.
20 votesIf name data is passed, we print on the ticket.
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Order Kiosk
An order kiosk is going to be a necessity in the very near future. Any updates on if we will have this available to us soon?
20 votesKiosk is currently underway and is slated for beta testing in June 2024. Full release is slated for Sept 2024.
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Ability to add a surcharge to credit card transactions
Would like to automatically add a % surcharge on credit card transactions.
18 votes -
Add a credit card fee
Have an option to charge a percentage to recoup credit card processing fees. I see square and hunger rush are able to do it.
17 votesThis feature is available in 8.1 and your restaurant can request to be put on the upgrade list for this feature. Please contact your Customer Success Representative to discuss. -
Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.)
Is there a company who can integrate with Thrive and automatically input the 3rd party platform orders (Grubhub, Uber Eats, Etc.) directly into Thrive. We were going to use that company you referred, I believe it was Orderly? Not sure what the name was, but they fell apart and stopped taking on business. Is there another company that you recommend?
16 votesWe have integrated with Deliverect and is available now. Other integrations slated for later this year.
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I would like to be able tturn off some of my delivery area during a snow storm.
We have 7 delivery zones. I would like to be able to turn off some of them when we have ice on the roads because it takes too long to get to these customers.
15 votesThis is available in our 8.1 version of the software. You can set the zone to be available for online or set the status for the zone to Active / Disabled.
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allow the server to hit pay later when he recalls an online order, when this happens now it will auto void the credit card
When we recall the online tickets they will automatically void when the pay later button is hit whether accidentally or intentionally
14 votes -
drivers phone number
it would be really helpful if driver had their phone number attach to the their name on the screen..sometimes you need the call them for something they forget to take it with or for something else..for that person in the charge have to go employee record to see what it is..wasting time...
12 votesAn update to this suggestion, we have implemented the driver phone # on the driver status screen in Thr!ve in Version 8.0, which is currently in beta. This version will be in limited release in early January.
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11 votes
This has been completed and is available in our 8.0 version. Customer lines can be expanded to see the address in the orders screen.
Thanks,
Duessa & Thrive Product Team -
Show Deferred Orders with Their Promise Time on the Dispatch Screen
Deferred orders always complicate route making, especially when drivers have to route themselves. They have no way of knowing an order is deferred until they assign it to themselves and see it on the ticket. Please add someway to show a delivery order is deferred and what it's promise time is.
9 votes -
Why Can't we Integrate Google Analytics Yet?
Google Analytics is used by almost the entire customer base you work with yet when I called to integrate it I was told simply no, it does not work and there are zero plans to offer this critical integration. Why is this an issue? It's so basic, that there should a place inside Thrive to just cut and paste the code we need. Yet we are left in the dark as to how people interact with our Online ordering and many other data points critical to our continued success. Something this simple should have been in the first release or…
9 votesGood news! You can now use Google Tag Manager to manage all your tracking pixels with Thrive Online, such as Google Analytics, Facebook, etc.!
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Allow importing of delivery maps from google maps. Google maps is much easier to use than the delivery area set up currently in place.
There should be a way to import a KML file from google maps directly into Thrive.
7 votes -
split tickets
We like the drag and drop for splitting items but want to be able to split checks 2,3 or 4 ways without having to move a bunch of items. That was a great feature overlooked on thrive, many people just want to split big orders down the middle.
7 votesThis feature has been completed and is available in the 8.0 version of Thrive.
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We have NO way to measure properly the advantage of Online ordering vs. Phoned in calls or ordering at the counter. oe even delivery
There needs to be report that has more information pertaining to Online ordering. How many tickets online were for Delivery? I need to know the TRUE numbers so we can sell the Online ordering more. Is the DELIVERY charge added into the regular TOTAL sales? And the same for the Online ordering!!
7 votesThrive Analytics is now available and has more in depth reporting with an Online Ordering dashboard.
If you’d like to get a demo and set up to use this new reporting tool, please let us know!
Thanks,
Duessa & Thrive Product Team
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