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  1. Dispatch screen should show the company name

    The dispatch screen only shows the individual name on the order. I will not show the company name, or Hotel Name. Change so that the restaurant can change the default of how the orders are shown on the dispatch screen. Since we are only carry Out and Delivery, allowing us to show company names on the dispatch screen would be a huge advantage for us in routing our orders and drivers.

    19 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  2. The app does not work for any of our drivers. Each order comes up on their app hours after being assigned to them.

    The delivery app does not work for any of the drivers at this location. Once each order is assigned from the POS system, it takes hours to appear on the driver's app. It has been unreliable for weeks now and our store has converted 100% to paper copies.

    4 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Block drivers from adding tip on their phone after customer signs

    Please find a way to BLOCK the driver from adding or changing a transaction amount (adding a tip) after the customer has signed on the drive app. The only way a change should be done is through proper management channels on the POS.

    26 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  4. 5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 14 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  6. DOUBLE CHECK DELIVERY MILE RADIUS

    MAKE SURE WITHIN 3 MILES

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 20 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Configure the "Delivery Fee' title on the printed receipt

    Allow custom text instead of "Delivery Fee"

    0 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  9. ANY EMPLOYEE CAN CHANGE THEIR BOSSES FINGER PRINT TO THEIR'S!

    Fix the MAJOR Bug that allows a lesser security level employee (non MANAGEMENT) to change their managers finger print the theirs! All the boss knows is their finger print is not working... Really bad!

    4 votes
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    1 comment  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  10. Real time driver tracking for customer....

    When a customer orders online, they should receive a link via email to track the driver, much like Uber. It would be even better if it were built in as part of the mobile app, but I believe a link would be sufficient. Not sure if the current setup has these capabilities, but I've seen companies out there that might be able to integrate with Thrive such as 86 Borders. This is the future of delivery and it will be standard very soon.

    17 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for the suggestion. This is something we have definitely thought about many times, however concerns about privacy and security of drivers have got us questioning the right balance of information to give customers for tracking. We are planning to add a mobile notification at dispatch for starters. Good to know that someone is interested in this!
    Regards,
    Duessa & the Thr!ve Product Team.

  11. need to be able to process refunds from POS

    It is rediculous that we cannot issue a refund from the POS system!!!

    34 votes
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    2 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adding Gratuity Suggestions on Server and Driver tickets ASAP...it's an easy fix to help all staff make more money.

    Adding Gratuity Suggestions on Server and Driver tickets ASAP...it's an easy fix to help all staff make more money especially delivery drivers. Most restaurants have this gratuity suggestion at the bottom of their tickets. We please need to get this programmed. Thank you very much! G

    3 votes
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  13. Option for coupon time restriction to apply to Order Placed Time or Payment Time

    I have a need to program a coupon that applys based on what time the customer pays, not when the order is placed. From what i see the time rescriction only looks at when the order is placed. An option on a per coupon basis to choose one or the other would be great. The place i work has a special where the price of a large pizza starts at $6 and goes up $1 every hour. Right now i have to create a coupon for every hour with no time restriction and turn them on and off in sequence…

    5 votes
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    0 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide Gate Code Field for Address

    When having delivery orders with an address that requires a gate code for access, it would be nice if there was an actual field the hold this information, then have this same field transfer into the DR!VE app. This would provide delivery drivers all of the necessary for the specified delivery

    7 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. Most users will use either the “Comment” or a user defined field for the Gate Code. I can see how it would be useful to make sure this data transfers to the Dr!ve app, that is something we can look into for a future enhancement!

    Regards,
    Duessa & Thr!ve product team

  15. please allow more deliveries on driver dispatch screen

    can you please allow more deliveries on dispatch screen?

    2 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Thrive connection to salesbuilder

    a connection between Thrive and Salesbuilder by clicking on a button from Thrive would be nice!

    1 vote
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  17. Allow for there to be a negative cash balance in a driver's account.

    It only allows you to make a cash drop for the total amount of cash orders on a drivers account plus bank. It doesn't take into account cash tips they may receive. Because of this, instead of simply being able to make a drop quickly, it forces us to go back and add a tip to one of the cash orders so that the system recognizes there is enough cash to make a drop. A completely unneccessary step.

    4 votes
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    0 comments  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Search for who closed a ticket

    It would be very helpful to have the availablity to search for who closed a ticket, not just opened it. (In terms of pick-up orders specifically). For both reports, and in the orders section when choosing a specific server

    4 votes
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow for new order notification. A sound that can be played when an online order comes in.

    During the day when we are doing prep we need a sound to be played when an online order comes in so we know it has appeared. Currently, this can be done with an email notifier, but it seems simple to add this as an option to the software directly. Speakers required of course.

    2 votes
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    0 comments  ·  Configuration  ·  Flag idea as inappropriate…  ·  Admin →
  20. Selective printing of inclusions

    It would be super nifty if we could tell Thrive which inclusions to print instead of the all or nothing per item that is available now. For example, we have a vegan tex mex pizza that has 8 inclusions. We need all of the inclusions in there so the correct buttons are selected on the menu but there is only one inclusion that the kitchen regularly misses or has questions about. An 8 inclusion printed ticket (especially if there's other items on the ticket) can cause readability issues for a busy make table.

    7 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
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