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  1. add a required check box at check out for delivery instructions

    At both check out for delivery and pick up I would like there to be a required check box added to the user interface for online ordering. for delivery near the comments section I would like the required check box to ask the customer if they would like the order handed to them or to be contactless delivery. If the the contactless option is selceted they can write where they would like the order left otherwise it would default to be left at the front door. For pick up orders i would like the check box to ask the customer…

    4 votes
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  2. 3 votes
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  3. Report showing houses, hotels, and apartments business

    We need a report to see how many houses, hotels, and apartments we are delivering to, to get statistics on our IOR of marketing mailers and offers we send out to specific locations

    3 votes
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  4. Enable and dissable delivery zones

    Would be good to be able to turn off a far delivery zone for times when there is extreme weather like snow and just accept deliveries that are close by

    47 votes
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    1 comment  ·  Delivery / Drivers  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Changing Employee On the Clock Hours

    Please make it so owners have the option to be the only security level with the ability to change employee hours under reports, labor, payroll details and/or on the clock.

    1 vote
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  6. Have a minimum for emv printing

    We have a lot of wasted paper printing $3-$10 credit slips no one wants.
    Thrive had where you could set not to print under a certain amount, then we switched to emv and no setting.

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Remove Return Function from being Classified as Driver Banking

    We are setting up another account that allows drivers to dispatch and return themselves without having to login everytime, while also continuing to not allow them to access everyone else's banking. It almost works but they cannot return themselves because for some reason returning is considered accessing their driver bank.

    3 votes
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  8. Editing a Deposit

    It would be great if you need to "edit" a deposit if it would just edit it and not make it worse. I can not make an accurate report if a mistake is made and try to use the edit process. It completely makes any report (weekly or monthly) inaccurate.

    5 votes
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  9. Auto Discounts to Customers

    Would like to be able to apply auto discounts to customers.

    6 votes
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  10. Diamond Touch had this. Maybe thrive can adopt.

    Maybe thrive can adopt. When a make line printer did not print a ticket for any reason, ink, jam, power loss, that ticket was automatically directed to a working line printer. A message was also printed on that ticket informing us that a printer was malfunctioning. Which in turn led us to find and fix the problem.

    15 votes
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  11. Adding a 15% fee to certain types of orders

    I need a way to add an additional order type ("third party deliver" for example) that assesses a 15% fee, or add a reverse (negative percentage) discount of 15%. Please please please tell me how to add this, or provide this in the system somehow, so that I don't have to add a completely separate menu in the system.

    1 vote
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    0 comments  ·  Order Taking  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Bring back coupon descriptions!

    Can you please bring back coupon descriptions in Thrive 8.1? This was such a useful feature of Firefly. A long click on a coupon would give all of the details and requirements so the employee would know how to properly apply the coupon, what requirements there were, is it valid with other offers, etc. We currently have a wiki page where we put all of the discount details but it would be so nice to not have to leave Thrive and switch to another program just for something like this.

    3 votes
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    Thanks for the suggestion! We have revamped the error messaging around coupons in 8.1 to be much more specific about what is required to make the coupon work. I’m hoping that will be an improvement over using the description field for this, but look forward to getting your input on how that works for you!

    Thanks,
    Duessa & Thrive product team

  13. 24 votes
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Gift card payments for online orders

    I suggested this 2-3 years ago and was told it was on the roadmap for 2018, but still not available as far as I can tell. Just wondering where we are with this feature. Thanks.

    7 votes
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    Hi!
    Yes, this is still a high priority on our list. We had a few things that ended up taking precedence (watch for some exciting changes coming to TOL this month) but gift card redemptions are one of our “next up” items and definitely slated to be available for the 2020 gift card season.

    Thanks,
    Duessa & Thrive Product team

  15. Alleviate charge backs by the system tagging new customers. New customers/hotel guests represent 95% of the chargebacks

    new customers and hotel guests represent 95% if not higher of all credit card charge backs. If the system could indicate that the customer is new this would trigger the delivery driver or cashier to carefully check their drivers license to the credit card used to pay for an order. Also, this trigger would post a message to the customer that if they are using a credit card, it will be verified at the time of delivery or pickup. You would be surprised how many scammers cancel their orders once you say that they need to have the credit card…

    4 votes
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    Thanks for the suggestion! Very insightful. We will keep in mind for future enhancements how we might want to incorporate this.

    It is possible to print a message on a ticket for only new customers. This is done in Configuration > Printer Ticket using the Promo Message function. Here’s a video about this feature. https://thrivepos.uservoice.com/knowledgebase/articles/420366-promo-messages-video

    You do have some message areas you can customize in Thrive Online. You may wish to post a message on the order confirmation screen that says “First time customers will be asked to show their credit card for verification”. Hopefully that would scare them off! https://tol.uservoice.com/knowledgebase/articles/755220-setting-up-communications

    Regards,
    Duessa & Thrive Product team

  16. Allow for carry-out only or pick-up only specials to be ordered online.

    Allow for "Carry-out" only specials to be ordered online. It appears that now all items you make avaliable online are for both "pick-up and delivery". If I want to do a $5.99 carry out only, the only way customers can order it is in store or over the phone. If I make it avaliable online, they select it for delivery.

    7 votes
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    Hi Matt,
    Thanks for the suggestion. The best way to do this would be to create a coupon that marked your item down to $5.99, for carry out only. You could set up a coupon category on the Online site, call it “Carry out specials” and list all these offers — which will start a coupon walk thru to pick the items that are required, but won’t allow users to get the deal if they choose delivery. Please give our support team a call if you need help setting this up!
    Thanks,
    Duessa & Thrive product team.

  17. Allow closed orders to be changed to delivery

    Allow closed orders to be changed to delivery as re-opening the order if closed as credit removes credit card payment

    27 votes
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  18. Punctuality Bonus

    Short Version: Employees that are on time get paid more than employees that are late. Often used by corporations, this system encourages punctuality.

    Long Version: Employees are hired at a certain wage (ex. $10/hr) and are told that that pay includes their punctuality bonus. If that employee is late clocking into thrive by a determined amount of time (ex. 5 minutes) then they instead get paid their hourly without their punctuality bonus. If the employee is late by the amount of time set by management then they only get paid their base pay.

    Ex: Johnny was hired at $12/hr including…

    2 votes
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  19. modify current system

    1) allow for having thrive pos to mimic thrive online for closing of days. There doesn't seem to be a way to have POS closed on sundays.
    2) Don't allow deferred orders to be placed on days (like sundays) if the store is closed. You have this for the online so no one can place an order for sunday, but if someone in our shop inadvertantly puts in a deferred order for a sunday, it allows it without any notification.

    1 vote
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  20. Minor suggestion

    This is what I noticed and I am not asking for an immediate change, only maybe someone should look at. On the app that a customer sees when they want to order from us, when they start their order, it gives them store hours and delivery hours. Unfortunately, those hours are taken from the online from the 0 line on both the store hours and the delivery hours. In my online, those sets of hours are a generic place setting. I have exceptions for every day both on the store hours and delivery hours. Consequently the hours that are shown…

    2 votes
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